Personal Information
Organización/Lugar de trabajo
Waban, MA United States
Sector
Apparel / Fashion
Sitio web
http://experiencematters.wordpress.com
Acerca de
I am a customer experience transformist; helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.
Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.
My “title” is Managing Partner of the Temkin Group, a customer experience research and consultancy that helps organizat...
Etiquetas
customer experience
customer service
net promoter
roi
crm
Ver más
Documentos
(4)Personal Information
Organización/Lugar de trabajo
Waban, MA United States
Sector
Apparel / Fashion
Sitio web
http://experiencematters.wordpress.com
Acerca de
I am a customer experience transformist; helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.
Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.
My “title” is Managing Partner of the Temkin Group, a customer experience research and consultancy that helps organizat...
Etiquetas
customer experience
customer service
net promoter
roi
crm
Ver más