1. Consumer’s Perspective on
Broadband Internet Performance:
Asia’s Broadband Quality of Service
Experience Indicators
Yohanes Sumaryo
Indonesia Telecommunication User Group

2. Agenda
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What Broadband consumer want
How we tested
Services Gap
Prices Gap
Bridging consumer expectation
Train of thought: Open up for universal
Broadband services

3. What Broadband consumer want
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Communication anytime, anywhere
Willingness to pay services
Ability to pay services
Technology agnostics

4. How we tested –
Dimensions of Quality of Service (QoS)
• Throughput: useful upload/download speed
• Latency: delays when voice packets
transverse the network
• Packet Loss: the number of packets that
does not reach the destination
• Jitter: uneven latency and packet loss

5. Services Gap

6. Services Gap
International Download speed –not all promises are met

7. Services Gap
Latency (Round trip time) – ping time to International server

8. Services Gap
Mobile Broadband – using 3G USB dongle or 3G-WiFi

9. Services Gap
Mobile Broadband – Downlod speed from International server

10. Services Gap
Mobile Broadband – Downlod speed actual vs advertised

11. Services Gap
Mobile Broadband – ping time to International server

12. Services Gap
Fixed and Mobile Broadband – Local and International download speed

13. Prices Gap
Cost of transfer in US$ per GByte of data on most common
package– published rate . International data roaming -1000x

14. Bridging consumer expectation
Consumer want to send more and more data at the same or even lower
prices – traffic and revenue de-coupled

15. Train of thoughts: Open up for
universal Broadband services
• Single pricing for domestic, regional or
International Broadband Services
• Economic vs Technological issues
• Internet as one entity
• Multiple stakeholder
• Regulator concern

16. Thank You – Terima Kasih