Rebecca Jones

public libraries strategic planning strategic thinking critical thinking library outcome measures performance measures logic model academic libraries libraries public library boards #inventingnotfunding #divesttoinvest #academiclibraries #publiclibraries #libraries #serviceportfolio #servicemanagement librarians project management #sla2017 libra organizational structures technology strategy service portfolio review ischool university of toronto organization design organization structure ifla library facility standards facility planning core competenices municipal alignment coaching coach mentor new jobs new roles public #cildc presented at ola 2012 superconference information professionals libraryco colal sla 2011 annual conference librar ""strategic planning"" visioning information services change management uk house of commons library jane dysart library services library & a library research secret shoppers library user experience mystery patrons problem solving conflict management consensus cil2010 challenging assumptions decision-making telecommuting digital collaboration influencing innovative ideas persuading