The importance, trends, methodologies and best practices to ensure customer satisfaction in last mile deliveries

1. Aumentando la Satisfacción del Cliente
en las Entregas de Última Milla
White Paper
Customer Satisfaction In Last Mile Deliveries
White Paper

2. Alan Gershenhorn, UPS, Executive VP and
Chief Commercial Officer
"Beetrack has allowed us to
greatly improve the positive
perception of our customers about
the quality of our dispatch
service.“
Andrés Carlin, Supply chain manager
RIPLEY Peru
"Consumers demand more from their package delivery
experience, and today's online shopper expects us to
respond by creating solutions that are convenient for them,"
Alan Gershenhorn, UPS, Executive VP and Chief Commercial
Officer.
The importance of last mile customer satisfaction
• Key to customer satisfaction
• Competitive differentiator
• Drives sales
• Enhances customer loyalty and referrals

3. Key Points
• Understanding Customer Loyalty
• Reduce Client Churn
• Understand how the delivery service affects the customer experience
• Enhance Sales
• Create a good Brand reputation
95%
Of shoppers wouldn’t
shop with retailers
again if they failed to
deliver
“Home deliveries are the only physical
touchpoints between an ecommerce company
and its customer…This is a unique opportunity
to make a difference”
Sebastian Ojeda, Co-founder and CEO Beetrack
The trends
 Same day deliveries
 Real-time shipment information for customers
 Drivers as main physical “customer experience” channel
 Resolve issues in delivery processes before impacting client perception

4. Aumentando la Satisfacción del Cliente
en las Entregas de Última Milla
White Paper
DOWNLOAD WHITE PAPER
Chile: +56 2 2405 4015
Mexico: +52 55 8421 2800
USA: +1 888 268 8114
Mexico: +52 55 8421 2800
Customer Satisfaction In Last Mile Deliveries
White Paper