Managing and being managed in creative and knowledge-based businesses

1. Advanced Cat Herding (mis)managing creativity or “why Milestone Planner got built” and what I've learnt from managing people and being managed Benjamin Ellis @benjaminellis

2. Agenda(ish) Being a Great Cat Herder Being a Great Cat Being a Good Herd Member

3. Agenda(ish) Being a Great Cat Herder

4. What makes a good (or a bad) manager?

5. “ Don't tell me what to do!”

6. “ Don't tell me how to do it!”

7. Manager #Fail

8. Don't tell people WHAT Explain WHY Help people...

9. Give People a Clear Purpose

10. >Motivation<

11. Explain Why! Businesses win through discretionary effort Enable People to Give Their All

12. Physiological Physiological Safety/Surety Belonging Esteem * Maslow

13. The smartest person in the room THE BOSS IS NOT

14. >Business is changing<

15. People Systems Processes

16. Skills ? Knowledge

17. Innovation ? Execution

18. Social Media is the new PROCESS Share where you want to get to, and why. NB: Sharing <> Telling

19. Vision Mission Purpose

20. Agenda(ish) Being a Good Herd Member

21. What Makes For a Good Herd Member?

22. A Swan Or an ugly duckling?

23. Setting And Managing Expectations

24. Managing Expectations Negotiating Expectations Understanding Expectations Meeting Expectations

25. Agree: Who By When Does What

28. Agenda(ish) Being a Great Cat

29. A Place in the Pride Is Something You Earn

30. Whats makes you productive?

31. We Are All Crazy Busy

32. Get Over It overcome it

33. There is too much to do

34. What's different in a knowledge business?

35. We are not farmers Anymore The whole field will never be ploughed

36. Capture Every Commitment

37. HOW DO YOU TRACK YOUR COMMITMENTS?

38. Have a trusted system... OPEN LISTS HOW DO YOU TRACK YOUR COMMITMENTS? CLOSED LISTS

39. THE KEY TO PRODUCTIVITY IS DOING LESS, WHILE DOING MORE OF WHAT _ MATTERS _

40. Be accountable – to your others and yourself

41. Advanced Cat Herding (mis)managing creativity or “why Milestone Planner got built” and what I've learnt from managing people and being managed Benjamin Ellis @benjaminellis