Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others perceive you in interviews, when networking or working in pairs and teams? You can build rapport instantly & influence without authority whether in person or simply over a phone.

1. Rapid rapport Verbal Technology to Build Chemistry FAST Silicon Valley Product Camp 1 Slide Deck: © 2011 B. Maloney

2. Increase communicationeffectiveness up to 5x What you get: Silicon Valley Product Camp 2 Slide Deck: © 2011 B. Maloney

3. Would IT BE OK To SEE A DEMO? http://www.youtube.com/watch?v=YcTgjR5iV1Y Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 3

4. Bernie Maloney, PE, CSMProduct Line and Program ManagementMatrix Management = Influence without Authority Neuro Linguistic Programming Practitioner Healthy Chocolate Coach Silicon Valley Product Camp 4 Slide Deck: © 2011 B. Maloney

5. I’ve got good news & bad news Silicon Valley Product Camp 5 Slide Deck: © 2011 B. Maloney

6. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 6

7. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 7

9. How: Applications in Technology Teams

10. What’s Behind This: Get the Abstraction

11. Summary & ResourcesSilicon Valley Product Camp Slide Deck: © 2011 B. Maloney 8

12. WHY = FIRST IMPRESSIONS MATTER Before Confirmation Bias Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 9

13. Does the 1st 60 seconds really matter? Silicon Valley Product Camp 10 Slide Deck: © 2011 B. Maloney

14. Ever had a telemarketer call? Silicon Valley Product Camp 11 Slide Deck: © 2011 B. Maloney

15. & you asked to hear more? Silicon Valley Product Camp 12 Slide Deck: © 2011 B. Maloney

16. Even socially Silicon Valley Product Camp 13 Slide Deck: © 2011 B. Maloney

17. Confirmation Bias Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 14

18. HOW: APPLICATIONS IN TECHNOLOGY TEAMS Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 15

19. Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 16 Tone, Pitch Tempo: Speed & Cadence Timbre Volume

20. Translating into (Agile) Practice Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 17

21. 7% Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 18

22. 35+% Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 19

23. 55% Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 20

24. 5x? Or 10x? What if teams increase communication effectiveness by even half this? Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 21

25. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 22

26. THE TIP? LOWER UNCONSCIOUS BARRIERS Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 23

27. The Principle Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 24

28. Build Rapport: Offer similar patterns Tonality (35+%!) Words (7%): keys to how people represent information – another talk Physiological (55%!) Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 25 ---------------------

29. Pair off: Mirroring & Matching Keep statements short (get multiple practice exchanges) Person A: State an insight from this or another source today Person B: Respond using similar verbal behaviors Switch roles at signal Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 26 Tone, Pitch Tempo: Speed & Cadence Timbre Volume

30. Participant Insights: Verbal Mirroring & Matching Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 27

31. WHAT’s BEHIND THIS? Get the Abstraction Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 28

32. It began in the Santa Cruz Mountains… Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 29

33. Virginia Satir’s Change Model Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 30

34. Principle: Success Leaves Footprints Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 31

35. NLP Model of Communication Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 32 Mind processes~134 bps in groups of 7 +/- 2 “chunks” 2B bps info Delete Distort Generalize

36. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 33

37. Pair off: Mis-Matching Keep statements short Person A: State an insight from this or another source today Person B: Respond using VERY DIFFERENT verbal behaviors Switch roles at signal Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 34 Tone, Pitch Tempo: Speed & Cadence Timbre Volume

38. Participant Insights: Verbal Mis-Matching Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 35

39. SUMMARY Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 36

40. Two types of students Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 37

41. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 38

42. Silicon Valley Product Camp 39 Slide Deck: © 2011 B. Maloney

43. DECIDE: Which TYPE are you? Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 40

44. Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!) Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 41

45. Building Rapport Lowers Unconscious Barriers Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 42

46. 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre Volume Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 43

47. Resources Seminal Work:Richard Bandler & John Grinder,Frogs into Princes For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries) Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 44

48. Bernie Maloney, PE, CSMAgile Strategies & Tactics from Lab to Launch @berniemaloney linkedin.com/in/berniemaloney Silicon Valley Product Camp 45 Slide Deck: © 2011 B. Maloney

49. FIN UtProsim. Namaste. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 46

50. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 47