Mincom MUG January 2011 David Hartley Arch Coal

1. Mincom User Group (MUG) Developing Connections in 2011 January 18, 2011

2. Mincom User Group Most Important Question: What can help the users of Mincom’s solutions succeed? We’ve targeted the 2011 activities to answer that question

3. Mincom User Group Planning Group Tim Greenhalgh, Nashville Electric Service David Hartley, Arch Coal Dan West, COTA (Central Ohio Transit Authority) Started work following Mincom’s Asset Intensive Industry Summit in October 2010

4. Mincom User Group Research Analyzed what makes an effective user group Key Aspects Education Knowledge sharing – tips & tricks, “how to” – practical and pragmatic Connecting the user community Global – conversation with Australian Mincom User Group leadership

5. Mincom User Group The Power of Online Communities It Takes A Community To Build A Community “Lately, I've been working on behalf of some Forrester clients to answer the question, "How do we build a community?" Frequently, the answer is, "You don't build a community. You expand it." Few communities appear ex nihilo at the behest of a technology vendor. More commonly, successful community sites identify an existing collection of like-minded people, then entice them to your site with something of value to them. “Developer communities are a good example. Megavendors like Microsoft, Oracle, and IBM have an easy time creating a community site, since there are already a lot of developers connected to these companies, and to each other. If SAP never created its own community site, somewhere in Social Media Land there would be a collection of technical professionals talking to each other about customizing and implementing SAP applications.” Source: Tom Grant’s Blog @ Forrester.com - http://blogs.forrester.com/tom_grant/10-11-21-it_takes_a_community_to_build_a_community

6. Mincom User Group Goal #1 – Hold Monthly Webcasts 3rd Tuesday of every month in 2011 Agendas will be established in advance 60 minute session in 3 sections MUG Business (20 minutes) Practitioner Presentation (20 minutes) Software/Solution Update (20 minutes) Mincom has committed to support the costs of the webcasts

7. Mincom User Group Goal #2 – Develop Online Community Online forum to exchange ideas, answer questions, share experiences Example Online Community Forums http://rankings.big-boards.com/?p=all http://www.flyertalk.com/forum/index.php http://www.fatwallet.com/forums/ http://slashdot.org/ http://slickdeals.net/ http://u2.interference.com/ http://forums.adobe.com/index.jspa http://forums.ilounge.com/ http://community.intuit.com/ Harness the latest web technologies to connect our users Launch by February 2011

8. Mincom User Group Next Topic: Best Practices: Ellipse Job Estimating and Packing for Maintenance – Tim Greenhalgh (20 minutes)

9. Next Meeting Next MUG online meeting is: Tuesday, February 15 These sessions will occur monthly on the 3rd Tuesday – however, specific times will vary based on potential international participation What you get out of it is directly related to what you put into it Join the new LinkedIn group to receive updates – “Mincom Users” @ www.linkedin.com North America Mincom Advisory Council (MAC) will be closed to avoid confusion