1. BIGFIX
Professional Gadget Care Company

2. Company
• We are Bigfix Gadget Care Llp (www.bigfix.in).
• We are growing a network of professionally managed Gadget Care Centers.
L2, L3 Testing and Repair Center Customer Wait AreaCustomer Care Counters

3. Problem
We all have gadgets and they fail frequently. We are left with two options, either to use the authorized
service provider or use the street corner shop. Some of the problems we face are as follows:
• Authorised Service Sector
o Brand Exclusive
o Longer Turnaround Time
o Costly
o No Door Step Service
o Not very customer friendly
• Un Organised Sector
o No skilled & certified manpower deployed
o Quality Spare parts not used
o No Bills provided
o No Guarantee Provided
o No Customer Convenience

4. Solution E-Care
➢ We operate a network of professional gadget care centers.
➢ Our care centers are
➢ Aesthetically designed with comfortable waiting area.
➢ Equipped with state of art, Anti Static Repair room with advanced tools and equipment's.
➢ Staffed with skilled & certified technicians.
➢ Global purchase and distribution of first quality spare parts.
➢ Computerized bill for repair with VAT & Service tax.
➢ 30 Days Warranty on repair.
➢ We sell genuine accessories like battery, charger, power bank, headset, etc…
➢ We buy your old device for cash (trade-in).
➢ Call escalation mechanism for troubleshooting & resolution.
➢ Easy payment options. Cash, Card, Net banking & Digital wallets.
➢ CCTV surveillance in repair room.
➢ We protect data, preserve privacy.
➢ No Inspection Charges. No fix, No fee.
➢ Software flashing for all major smart phones.
➢ Standby phone for select customers.
➢ Walkin to any center and get repair history and support.

5. Solution E-Com
We operate a Ecommerce division
➢ Create a digital vault of all your gadgets.
➢ Book, Track & Pay for order through:
➢ Web App - www.bigfix.co.in
➢ Mobile App - App on Google Playstore
➢ Telephone IVR – 18002001240
➢ We pickup & delivery devices at doorstep
➢ Route Devices to nearest repair center
➢ We have partnered with leading ecommerce logistics companies.
➢ We use tamper proof packing.
➢ You can also buy and sell gadgets. www.bigbuy.in
➢ We provide easy online payment options.

6. Why Now
We have created a complete eco system for gadget care
• We have gained experience handling 100000 customers.
• We have expanded our retail footprint to more than 12 locations
• We reach customers pan India through our ecommerce division
• We have consolidated our business knowledge and created a franchise platform.
• We have setup a training academy to identify, skill, certify and employ workforce.
• We have setup a centralised repair factory for L3/L4 repairs.
• We have setup a call center to handle voice, chat and email support.
• We have setup a state of art software development center to develop Web & Mobile
Application for lead generation, order processing and partner coordinations.
• We handle digital marketing, including SEO, SEM & SMM campaigns.

7. Market Size
• The Indian repair Industry is an estimated
USD 10 billion market
• The market is mostly unorganized – There is a
high demand for organized repair/ service
centers & players
• There are close to 867.8M mobile devices and
many more out of commission.
• It is estimated that an urban Indian has at-
least 1 idle handset lying at home.
Source: *gadgets.ndtv.com
***http://cmrindia.com
*’ http://www.medianama.com
The rapid increase in the Indian electronics market has
paved way for a booming repair service Industry for
electrical gadgets in the country.

8. Competition
Competitors
• Totodoo - Largely Retail, Repair Centre
• Justlikenew – Online, Repair Centre
• Gadgetwoods – Online, Repair Centre
• Cashify – Online, Buyback
• Budli – Online, Buyback
Competitive Advantages
• We operate both retail and online
• We operate B2C & B2B
• We handle mobile Phones, Tablets, Laptops and Desktops
• We engage with customer, instore, onsite and ecommerce
• We repair, buyback & sell gadgets.
• We are equipped with web & mobile apps.

9. Business Model
Company
owned
Care Center
TrainingOnline
Ecommerce
Franchise
Partners
E-Shop
» Repair across
counter.
» Sell Device
» Extend
warranty
» Loyalty
Program
» Device/
Accessories
home delivery
» Mobile Repair
Technicians
» Laptop Repair
Technicians
» Customer Care
Executives
» Nework
Engineers
» Book A Call
» Pick-up
» Mail-in
» Doorstep repair
» Remote
Diagnostics
Productofferings
6 Model Care
Centers
Revenue Channels
Ecom Hubs
in Chn, Blr &
Del
20,000 plus
registered
customers
6 Franchise
Centers, 25
More to be
appointed
Online Store for
Gadgets
» Smart phones
» Tablets
» Laptops
» Accessories
» Headphones
» Batteries
» Adaptors
» Cables
» Ecare Packs
» Many more
catagories
Batch of 20
Students
» License Fee
» Spare Part
Supply
» Royalty
» Training
» Marketing

10. Rate Card
Repair Inspection l1 l2 l3
Software
Installation
Spare Parts
Smartphone - 300 500 850 300 -
Tablet - 300 500 850 500 -
Laptop 200 500 800 1000 500/ Hr -
Desktop 200 500 800 1000 500/ Hr -
Repair & Service
Franchise Fee – Rs. 50,000/- per partner
Training Fee – Rs. 30,000/- per student
Accessory Sales – 15% Margin
Used Gadget Sales – 25% Margin

11. Statistical Highlights
Current Scope
• Average ticket size – Rs. 2000/-
• Average margin per direct transaction - 25%
• Average margin per franchise transaction – 8%
• Average Customer per store per day – 10
• Franchise Partner Acquisition – 4 per month
• Student Enrollment – 10 per batch (2 Months)
Potential
There are 2,00,000 Google searches per day for “Mobile Phone Repair” all over India.
We plan to expand to 250 locations in 3 years
Handle 5000 transactions perday.

12. Team
• Has 20+ years of experience providing ERP, Cloud
Computing, Ecommerce, Mobile Computing and Social
Applications to different organizations of repute.
D. Umamaheswaran, B.E
Co-Founder, CEO
• Has 15+ years of experience in managing business
enterprises and has been closely associated with Nokia,
managing warranty repair service & customer support
operations
U. Dhevi Bala, M.C.A
Co-Founder, COO
• Has 20+ years of experience working with organizations like
Redington to head the supply chain, Nokia to Head their
operations, Brightpoint as the Director Operations and more
recently with Homeshop 18
H.S. Srinivasan, B.E, MBA
– Mentor

13. Projections
FYE 2016
(3 months)
2017 2018 2019 2020 2021
Turnover 50 250 400 600 800 1000
Expenses 45 200 370 480 640 800
PBT 5 50 120 120 160 200
In Lakhs

14. Funding
Current Investment made:
50 – Promoter Capital
30 – Indian Bank Overdraft Loan
10 – Indian Bank Term Loan
10 – Friends & Relatives
---
Present Requirement
14 - Infrastructure
36 - Working Capital
50 – Inventory
25 - Advertising
---
125 Lakhs for next 12 months.
---

15. Deal
Deal - We can allocate 10% equity for 1.25 Crores

16. Thank You
18002001240 | www.bigfix.in