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Simpler for Whom?
1.
© Jensen Group,
2015 Simplicity Project Simplicity Toolkit Simpler for Whom? The Hardest Question You Must Answer SAP has partnered with The Jensen Group, the premier expert on organizational simplicity to provide you with some of their tools and insights These documents are segmented into one of three areas of focus... Research Organizational and Leadership Simplicity Personal and Team Simplicity
2.
© The Jensen
Group, 2015 Keeping It Simple (973) 539-5070 www.simplerwork.com Simpler for Whom? Answering this question is crucial to both understanding the work of simplicity and the expected outcomes. Complexity never goes away! It gets absorbed and worked on by one group to benefit another. e.g. AirBnB makes things simpler for customers seeking accommodations and simpler for independent space owners, but more complicated for hotel chains, tax and license authorities, regulators, etc.
3.
© The Jensen
Group, 2015 Keeping It Simple (973) 539-5070 www.simplerwork.com The same dynamic happens within your company... Leaders > Easier Workforce > Harder Customers > Depends Could mean no impact; Could make things easier; Could make things harder SIMPLICITY GOAL Make it easier to compete/win in the marketplace e.g., Restructuring, new corporate-centered tools/metrics, new product lines Leaders > Harder Workforce > Harder Customers > Easier SIMPLICITY GOAL Make it easier for customers to meet their needs e.g., Ability to tailor products, longer/better customer service interactions, easier refunds/returns Leaders > Harder Workforce > Easier Customers > Depends Could mean no impact; Could make things easier; Could make things harder SIMPLICITY GOAL Make it easier for employees to do their job e.g., Greater empowerment, less risk-management, greater trust, better tools and support
4.
© The Jensen
Group, 2015 Keeping It Simple (973) 539-5070 www.simplerwork.com Simpler for Whom? So any discussion about simplicity must first answer this question. Because the answer automatically makes someone else’s work harder! Complexity never goes away! It gets absorbed and worked on by one group to benefit another. This must be openly discussed, agreed-to, communicated and supported. Why? Because the history of corporate simplicity so far is that most organizations do not acknowledge and support the hard work and complexity that is created for some stakeholders by creating simplicity for others
5.
© The Jensen
Group, 2015 Keeping It Simple (973) 539-5070 www.simplerwork.com ABOUT Mr. Simplicity THE BIO OF A SIMPLETON Bill Jensen makes it easier to do great work. He teaches companies and teams to succeed by doubling their productivity while also pursuing their passions. Bill has spent the past two decades studying how work gets done. (Much of what he’s found horrifies him.) He is an internationally-acclaimed author and speaker who is known for provocative ideas, extremely useful content, and his passion for making it easier for everyone to work smarter. His first book, Simplicity, was the Number 5 Leadership/Management book on Amazon in 2000. His latest books, The Courage Within Us and Disrupt! Think Epic, Be Epic reveal the secrets of success in bold ideas and unleashing your own greatness. His next book is on The Future of Work. Bill is CEO of The Jensen Group, whose mission is: To make it easier to do great work. Among the Jensen Group’s clients are Bank of America, GE, NASA, the US Navy SEALS, BBC, Philips Lighting, Chevron, the government of Ontario, Pfizer, Merck, L’Oréal Italia, Johnson&Johnson, Guangzhou China Development District, and the Swedish Post Office. Bill's personal life fantasy is to bicycle around the globe via breweries. • • 1. Out of clutter, find simplicity 2. From discord, find harmony 3. In the middle of difficulty lies opportunity Albert Einstein Three Rules of Work
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