Birgitte Yttri
1 SlideShare 22 Seguidores 22 Siguiendos
Personal Information
Organización/Lugar de trabajo
Oslo Area, Norway Norway
Ocupación
Organisation Culture Development, Transformation and Service Design
Sector
Telecom / Mobile
Sitio web
http://www.telenor.com
Acerca de
Extensive experience within telecom- and service industry. Experience within the area of digital and cultural transformations. Highly experienced and qualified within strategic leadership, personnel management and HR-processes.
Datos de contacto
Etiquetas
change management future kpi customer service organization culture touchpoint scenarios transformation customer journey service experience corporate culture service design change experience delivery user experience customer experience leadership prototype design thinking
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Presentaciones

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Transformation Toolkit: Themes to support successful transformations

Hace 7 años • 2589 Visualizaciones
Personal Information
Organización/Lugar de trabajo
Oslo Area, Norway Norway
Ocupación
Organisation Culture Development, Transformation and Service Design
Sector
Telecom / Mobile
Sitio web
http://www.telenor.com
Acerca de
Extensive experience within telecom- and service industry. Experience within the area of digital and cultural transformations. Highly experienced and qualified within strategic leadership, personnel management and HR-processes.
Etiquetas
change management future kpi customer service organization culture touchpoint scenarios transformation customer journey service experience corporate culture service design change experience delivery user experience customer experience leadership prototype design thinking
Ver más