1. KP Riverside Medical Center
2008-12
HCAHPS score trends in
the past 4 years

2. Overall rating of hospital stay
90
80
70
Axis Title
60
Series1
50
40
30
1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52

3. willingness to recommend
100
90
80
Axis Title
70
60
50
40
30
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

4. Nurse Communication: treat you with respect
90
85
80
75
Axis Title
70
65
60
55
50
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

5. Nurse communication: how often they listened to you
90
85
80
75
70
Axis Title
65
Series1
60
55
50
45
40
1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52

6. Nurse Communication: nurse explain things in a way you
could understand
90
85
80
75
70
Axis Title
65
60
55
50
45
40
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

7. Doctor Communication: treat you with respect
100
95
90
Axis Title
85
80
75
70
1 3 5 7 9 111315171921232527293133353739414345474951

8. Doctor communication: listen to you carefully
95
90
85
Axis Title
80
75
70
65
60
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

9. Doctor Communication: explain things in a way you
could understand
95
90
85
Axis Title
80
75
70
65
60
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

10. responsiveness: how fast you got help as fast as you
wanted
90
80
70
Axis Title
60
50
40
30
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

11. responsiveness: how fast you got help to go to
bathroom
100
90
80
Axis Title
70
60
50
40
30
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

12. Pain Management: how well your pain was managed
90
85
80
75
Axis Title
70
65
60
55
50
45
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

13. Pain Management: how often they did everything to
control your pain
95
90
85
80
75
Axis Title
70
65
60
55
50
45
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

14. Communication about medication: explain what the
new medication is for
100
95
90
85
Axis Title
80
75
70
65
60
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

15. Communication about medication: explain possible side
effect of new medication
80
70
60
Axis Title
50
40
30
20
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

16. Discharge: did the staff talk with you about whether you would have the
help you needed when you left the hospital
85
80
75
Axis Title
70
65
60
55
50
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

17. Discharge: did you get discharge information in writing
100
98
96
94
Axis Title
92
90
88
86
84
82
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

18. cleanliness: how often were your room and
bathroom kept clean
90
85
80
75
70
Axis Title
65
60
55
50
45
40
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

19. Quietness: how often was the area around your
room quiet at night
80
70
60
Axis Title
50
40
30
20
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51