1. 360 Degree Feedback
- by Bodhih Corporate Training

2. Learning Objectives
• Identify the main benefits of effective
performance appraisal and the roles
that the manager and employee play
• Understand eight common appraisal
techniques
• Identify two major implementation areas
of 360 Degree Feedback
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3. Learning Objectives
• Use 360 Degree Feedback effectively
within the organization
• Determine whether your organization is
ready for 360 Degree Feedback
• Understand common reasons why 360
Degree Feedback Programs Fail
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4. Appraisal & The Organization

5. Why Have Performance Appraisals?
• Performance Appraisal offers several
advantages at the level of the:
– Individual
• Recognition of past effort
• Developmental requirements can be uncovered
– Team
• Alignment of effort with objectives
• Motivation of team members
– Organization
• Development of staff
• Achievement of key objectives
• Best and focused utilization of human resources
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6. Overall Benefits of Appraisals
• Increased employee performance
• Greater control of work
• Improved motivation and commitment
• Increased information flow
• Better relationships within & across the
organization
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7. Eight Appraisal Techniques
1. Ranking
2. Paired Comparisons
3. Critical Incident
4. Free-Form/Narrative
5. Self-Assessment
6. Assessment Centre
7. Performance
8. Rating
Source: Adapted from Gunnigke & Flood , 1990 Bodhih Training Solutions Pvt Ltd

8. 360 Degree Feedback

9. Key Implementation Areas
• Employee Development
• Performance Appraisals
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10. 360 Degree & Employee Development
• Focus on development of skills and
competencies to meet organizational
objectives
• Identify Training & Development Needs
• Identify Areas for Improvement
• Develop Action Plans
• Assist Career Development
Opportunities
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11. 360 Degree & Performance Appraisals
• Set Performance Objectives
• Review Past Performance
• Improve Current Performance
• Assist Career Development &
Promotion Opportunities
• Assess Salary/Position Levels
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12. The Process

13. 360-Degree Feedback
Decide the Choose Decide the Identify the Train the
Purpose of the The Collection Behaviors to Feedback Raters &
Feedback Instrument Be Collected Recipients Ratees
Recipient Analyse the Feeding Repeat
Questionnaire
Choose Feedback Back the The
Distribution
Raters Data Feedback Process
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14. Are You Ready For 360
Degree Feedback?

15. Are You Ready for 360?
• Top Management Buy-in
• Past History
• Coaching & Management Skills
• Trust & Interdependence
• Organizational Stability
• Clear Performance Plans
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16. Top Management Buy-in
• Top management need to:
– Be Fully Bought-in to the advantages of
360 Degree Feedback
– Champion the Process
– Ensure that all stakeholders participate
fully in the process
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17. Past History
• Has 360 Degree Feedback been used
previously within the organization?
• What were the results?
• Where was the process a success and
why?
• Where did the process encounter
difficulties and why?
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18. Coaching & Management Skills
• Do management possess the required
skills and knowledge to implement the
process fully?
• Have the necessary mentors and
coaches been introduced across the
organization to ensure the smooth
application of 360 Degree Feedback?
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19. Trust & Interdependence
• 360 Degree Feedback Requires Trust
and Confidentiality
• What are the trust levels within your
organization?
• How can trust levels be increased?
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20. Organizational Stability
• What is the current position of the
organization?
• Are changes foreseen that may affect
the implementation of an effective 360
Degree Feedback Process?
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21. Just Why 360 Degree
Feedback Programs Fail

22. Why 360 Fails?
• No Clear Purpose
• Using 360 degree feedback as a
substitute for managing poor
performance
• Not conducting a pilot
• Not involving key Stakeholders
• Insufficient Communication
• Compromising Confidentiality
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23. Why 360 Fails?
• Not making the feedback’s use clear
• Having scoring and administration not
user friendly
• Making it an event rather than an
ongoing process
• Not evaluating effectiveness
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24. Summary
• 360 Degree offers considerable benefits to the
– Organization
– Manager
– Employee
• There are eight common appraisal techniques
1. Ranking
2. Paired Comparisons
3. Critical Incident
4. Free-Form/Narrative
5. Self-Assessment
6. Assessment Centre
7. Performance
8. Rating
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25. Summary
• There are 10 main steps in implementing a
successful 360 Degree Feedback Program
1. Decide the purpose of the feedback
2. Choose the collection instrument
3. Decide the behavior to be collected
4. Identify the feedback recipients
5. Train the raters and ratees
6. Recipient choose raters
7. Questionnaire distribution
8. Analyze feedback data
9. Feeding back the feedback
10. Repeat the process
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26. Summary
• 360 Degree Feedback offers particular
implementation benefits in the areas of
Employee Development and Performance
Appraisal
• Before starting a 360 Degree Feedback
Program the organization must ascertain
whether it is ready for 360 Degree
Feedback
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27. Summary
• An appreciation of the reasons why
360 Degree Feedback Programs fail
can assist the organization in
implementing a successful program in
the future
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28. Bodhih Training Solutions Pvt Ltd
+91 80 4204 9751/ 52/ 53
Solutions@bodhih.com
www.Bodhih.com
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