Presentation delivered at Moodle Moot UK 2011

1. Embedding e-Learning Support into Moodle Dominik Luke š Learning Technologist Dyslexia Action training.dyslexiaaction.org.uk @techczech

2. Outline training.dyslexiaaction.org.uk About us Out portfolio of tools Pre-course Training Support http://www.flickr.com/photos/yanivg/53664773

3. training.dyslexiaaction.org.uk This presentation will share various experiences with providing technology support to Moodle users with varied ICT skills (teachers enrolled on fully online Postgraduate Courses). It will evaluate various approaches that can be used independently or as part of a support portfolio: persistent Support presence on the website, user groups, online guidebook, screencasts, help desk, email support. As part of the presentation, various tools and services (both free and paid) will be compared, including: Jing, Screencast.com, Scribd.com, Camtasia, OSticket, Hesk, Snapengage.com, Skype, GoToWebinar and Moodle theming. It will demonstrate how these various services fit into a support workflow with several distributed personnel.

5. It started with a block training.dyslexiaaction.org.uk

6. training.dyslexiaaction.org.uk Now we are six

7. First steps training.dyslexiaaction.org.uk http://www.flickr.com/photos/colodio/5062932614

8. First step: Screencast training.dyslexiaaction.org.uk

9. The tools training.dyslexiaaction.org.uk

10. Second step: Moodle Guidebook training.dyslexiaaction.org.uk

11. The tool: training.dyslexiaaction.org.uk http://scribd.com/dyslexiaaction

12. Training training.dyslexiaaction.org.uk http://www.flickr.com/photos/27271711@N04/3450266008

13. Webinars training.dyslexiaaction.org.uk

14. Support training.dyslexiaaction.org.uk http://www.flickr.com/photos/arycogre/54110476

15. Self help

16. Help!!! training.dyslexiaaction.org.uk

17. The tool training.dyslexiaaction.org.uk

18. Help!!! Another way training.dyslexiaaction.org.uk

19. A quick tool +

20. A quick tool + http://screencast.com/t/c1ibiuBKY

21. When all else fails training.dyslexiaaction.org.uk

22. Or maybe training.dyslexiaaction.org.uk

23. Or maybe

24. Quick tip Running two instances of Skype is easy (but undocumented) See also http://scribd.com/dyslexiaaction

25. The past frontiers: Ticketing Systems training.dyslexiaaction.org.uk

26. The next frontiers: Knowledgebases training.dyslexiaaction.org.uk

27. training.dyslexiaaction.org.uk e-learning.dyslexiaaction.org.uk http://www.flickr.com/photos/wwworks/4759535950 @techczech