Industry reports from Verizon, Trustwave and others continue to name remote access as one of the most common attack vectors used by hackers in data breaches. This pathway is often exploited because generally the tools in place are legacy solutions that allow all or nothing access – so once attackers gain access, they then can move laterally across your network. In order to mitigate this threat, organizations need to build a true defense-in-depth strategy with more robust and secure solutions that allow for granular controls for secure remote access to critical systems.

1. ©2018 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE
Empower Your
Service Desk: The
Top 5 Reasons for
Bomgar Remote
Support
Bryan Hood l July 31, 2018

2. Bryan Hood
Manager of Solutions Engineering

3. Follow along on social media!
@Bomgar
#bomgarwebinar
#bomgarremotesupport

4. • About Bomgar
• Top 5 Reasons for Bomgar Remote Support
• Demo
• Q&A
• Additional Resources
Agenda

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SUPPORT & SERVICE
people and devices
ACCESS & PROTECT
remote systems and
infrastructure
SECURE & DEFEND
credentials and passwords
SECURE ACCESS SOLUTIONS

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• Privilege
Escalation
• Application
Management
• Enterprise
Reporting
Privilege
Elevation and
Delegation
Management

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1. The Most Secure Choice
2. Best Mobile Support Options
3. Integration Options Increase
ROI
4. Proven Results
5. Unmatched Support and
Services
The Top 5 Reasons for Bomgar Remote Support

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• Remote Access continues to be named a
leading attack vector
• Compromised passwords and stolen
credentials are also leading attack
pathways
#1: the Most Secure Choice

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Cyber Breaches Show No Sign Of Slowing Down
• Targeted attacks on corporate IT networks have
increased in scale and public visibility
• Hacker objective = bypass perimeter security, by
stealing legitimate credentials to gain access
• Phishing tactics are increasingly sophisticated and
often involve social engineering

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Stolen Credentials and Remote Access =
Leading Attack Vectors
• Poorly secured/weak or
default passwords are easy
to compromise
• Credentials and passwords
are the “keys to the kingdom”
that cyber criminals want
• Remote access solutions
continue to used as attack
pathways in security
breaches

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Your Service
Desk is
Privileged, Too

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• Bomgar directly combats remote access
and password threats
• Secure access for employees and
vendors
• Protects credentials from threats with
the Vault Add-On
• Increase speed and agility to drive
business performance
• Enhanced security through enforcing
least privilege
#1: the Most Secure Choice

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Bomgar Vault for Remote Support
• Mitigate cyber risk with
integrated credential security
• Credential Discovery
• Credential Masking
• Credential Rotation
• Credential Injection
• Audit and Compliance
• Check-in & Check-out

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• Screen share with iPhone, iPad & iPods, or
RDP from iOS devices
• Control remote Android devices, or RDP
from Android devices
• Live stream with remote camera sharing
from Android and iOS devices
• Embed chat and other remote support tools
in your app
#2: Best Mobile Support Options

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Bomgar Insight
• Remote camera sharing
for Android and iOS
• Use annotations to help
customers troubleshoot
issues
• Communicate over chat
and phone

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• IT Service Management
• Change Management
• Active Directory and LDAP(S)
• SAML
• SIEM
• Vault Add-On
#3: Integration Options Increase ROI

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• IT Service Management
• Launch chat support or start a
remote desktop connection from a
service desk record
• Change Management
• Link Bomgar session details and
video recording to an incident
management record
Integration Benefits - Productivity

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• SAML
• Configure SAML as a single-sign-on
enabler for Bomgar authentication
• Active Directory and LDAP(S)
• Manage permissions and authentication
with AD, LDAP(S), RADIUS and
Kerberos
• SIEM
• Leverage detailed session data to fulfill
compliance requirements and gain
visibility across your IT infrastructure
• Vault Add-On
• Seamlessly inject shared admin
credentials to end systems
Integration Benefits – Security

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• Deliver an excellent service
experience to your customers
• Meet KPIs and SLAs
• Keep cost of support down
• Retain and develop staff
• Train new staff quickly
#4: Proven Results

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“With Bomgar, the typical response from incident
reporting to resolution has been reduced from
approximately 6 hours to 15 minutes. Not having to
spend 30 minutes walking across campus saves us a
ton of time.”
UNIVERSITY OF NORTH CAROLINA, CHARLOTTE

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• Install and deployment training
• Guidance and recommendations from
implementation, technical and product
experts
• Troubleshoot and resolve issues through
Bomgar Technical Support
• Leverage Bomgar Protect to maximize
security capabilities
#5: Unmatched Support and Services

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“One of the main reasons we keep Bomgar is the tech
support. I never have to worry about the tech no
knowing how to fix, or escalate when needed. Thanks
for all the years of great support.”
HORIZON BEVERAGE

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DEMO

26. • The Top 5 Reasons: The Business
Case for Bomgar Remote Support
• Bomgar Vault for Remote Support
• Bomgar Remote Support: Product
Brochure
• Case Study: University of North
Carolina Charlotte
• Case Study: Stribling Equipment
• Case Study: Teamwork Retail
• Case Study: Horizon Beverage
Additional Resources

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Questions?
Bryan Hood l July 31, 2018
@Bomgar
#bogmarwebinar