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HIT Policy Committee
Enrollment Workgroup

Monday, June 28, 2010
11:00am ET
Agenda   Call to Order




1. Call to Order
     – Judy Sparrow, Office of the National Coordinator
      for Health Information Technology
2.   Key Takeaways from First Meeting
3.   Discuss Base Use Case
4.   Agree on Areas of Focus & Timeline for Standards Work
5.   Public Comment
6.   Adjourn
HIT Policy & Standards Committee
Enrollment Workgroup


Aneesh Chopra, Chair
Chief Technology Officer, OSTP

Sam Karp, Co-Chair
California Healthcare Foundation

June 28, 2010
Workgroup Members
Chair: Aneesh Chopra, Federal CTO
Co-Chair: Sam Karp, California Healthcare Foundation
   Members:                                                            Ex Officio/Federal:
   •   Cris Ross             SureScripts                                   Sharon Parrott, O/S, HHS
   •   James Borland         Social Security Administration                Nancy DeLew, HHS
   •   Jessica Shahin        U.S. Department of Agriculture                Penny Thompson, CMS/HHS
   •   Stacy Dean            Center on Budget & Policy Priorities          Henry Chao, CMS/HHS
   •   Steve Fletcher        CIO, Utah                                     Gary Glickman, OMB
   •   Reed V. Tuckson       UnitedHealth Group                            John Galloway, OMB
   •   Ronan Rooney          Curam                                         David Hale, NIH
   •   Rob Restuccia         Community Catalyst                            Paul Swanenberg, SSA
   •   Ruth Kennedy          Louisiana Medicaid Department                 David Hansell, Administration for
   •   Ray Baxter            Kaiser Permanente                                  Children & Families, HHS
   •   Deborah Bachrach Consultant                                          Julie Rushin, IRS
   •   Paul Egerman          Businessman                                    Farzad Mostashari, ONC
   •   Gopal Khanna          CIO, Minnesota                                 Doug Fridsma, ONC
   •   Bill Oates            CIO, City of Boston                            Claudia Williams, ONC
   •   Anne Castro           Blue Cross/Blue Shield South Carolina
   •   Oren Michels          Mashery
   •   Wilfried Schobeiri    InTake1
   •   Bryan Sivak           CTO, Washington, DC
   •   Terri Shaw            Children’s Partnership
   •   Elizabeth Royal       SEIU
   •   Sallie Milam          West Virginia, Chief Privacy Officer
   •   Dave Molchany         Deputy County Executive, Fairfax County
Agenda


»   Key takeaways from first meeting
»   Discuss base use case
»   Agree on areas of focus for standards work
»   Review timeline for workgroup effort
»   Discuss agenda for 7/2




                                                 3
Key Takeaways from First Meeting




                                   4
Policy Principles - Reprise


Standards and technologies must support and be in service to
   our policy goals:
• Consumer at the center
• Make enrollment process less burdensome; simplify eligibility
   process and make it seamless
• Enter/obtain information once, reuse for other purposes
• Make it easier for consumers to move between programs
• Focus on 2014 world
• Don’t make policy through standards




                                                           5
Standards Principles - Reprise
•   Keep it simple - Think big, but start small. Recommend standards as
    minimal as required to support necessary policy objective/business need,
    and then build as you go.
     – Don’t rip and replace existing interfaces that are working (e.g., with SSA etc.)
     – Advance adoption of common standards where proven through use (e.g.,
       270/271).

•   Don’t let “perfect” be the enemy of “good enough” Go for the 80
    percent that everyone can agree on.
     – Opportunity to standardize the core, shared data elements across programs.
     – Cannot represent every desired data element.

•   Keep the implementation cost as low as possible
     – May be possible to designate a basic set of services and interfaces that can be
       built once and used by or incorporated by states.
     – Opportunity to accelerate move to web services

•   Do not try to create a one-size-fits-all standard that add burden or
    complexity to the simple use cases
     – Opportunity to describe data elements and messaging standards that would be
       needed regardless of the architecture or precise business rules selected.
                                                                                     6
Base Use Case

Consumer-facing web portal that allows applicants to:
   » Identify available services for which they might be eligible
   » Conduct initial screening and enrollment checks
   » Retrieve electronic verification information from outside
     sources
   » Determine eligibility or forward eligibility “packet”
     (screening information and verification information) to
     programs for final determination
   » Store and re-use eligibility information




                                                               7
This Base Use Case Supports Several Eligibility and
Enrollment Scenarios in 2014
Makes recommendations more flexible, durable and useful
» Scenario One: Exchange portal
   • Screening, verification and eligibility for 2014 MAGI-eligible
     group: Medicaid, CHIP and exchange
   • Send/receive applicant information “packets” with Medicaid
» Scenario Two: Medicaid/TANF/SNAP portal
   • Screening, verification and eligibility for residual Medicaid,
     TANF, and SNAP.
   • Send/receive applicant information “packets” with exchange
   • Re-use eligibility information to screen for other programs
» Scenario Three: Combined portal
   • All of Medicaid, CHIP, Exchange; other combinations



                                                                      8
Medicaid MAGI, MA,
                                      Exchange, State systems

                                                                                                               Diagram




                                         Check Current
                    1               2      Enrollment:
          Initial                     Check other systems                  3
                                   for existing coverage; first             Obtain
        Screening:
         Applicant                match using single identifier,       Verification Info:                    IEVS
       provides basic               probabilistic formula, or            Electronically verify
                                   other method; then obtain             identity, residency,                            VR
      demographic info
                                         enrollment info               citizenship, household
                                                                            size, income,                    IRS               DMV
                                                                                 etc.
                                                                                                     SSA                 DHS
                         4b        Portal
                                  makes
                                                                                                            State
                                  eligibility
                                  decision             Determine           4                               systems
                                                       Eligibility:
                      Portal
                                                         Method
               4a    sends                             will depend
Enrollment          eligibility                         on system               5
                    packet to                          capabilities.
Notification        program                                                    Send eligibility info to
 to Portal
                                                                                  other programs
                    Program
                                                                               (human services, etc.)
                     makes
                    eligibility
                    decision
                                                                       6
                                                                             Send enrollment
                                                                           information to plans
                                                                                                                                     9
Areas of Focus for Standards Work


» The diagram points to areas where standards are needed
   • Services descriptions
   • Data elements
   • Verification interfaces




                                                       10
Services Descriptions

What Standards Needed – Clear “prototype” definitions of services and
  protocols. Certain cases where widely used technical standards can
  be specified: e.g., HIPAA transaction standards 270/271 for some
  types of messaging
» Initial screening based on consumer-input information
» Identify if applicant already enrolled (Medicaid, exchange, etc.)
» Obtain and message back electronic verification information
» Share eligibility “packet” with programs
» Maintain eligibility information for re-use

Cross-cutting services/standards
» Consumer match across systems
» Authentication/consent
» Messaging/envelope
» Encryption                                                          11
Data Elements

What standards needed – Define core data elements for
 eligibility determination, map different definitions for
 these core elements across programs
» Focus on defining and mapping data elements that will need
  to be shared at key handoffs, for instance between an
  exchange portal and a Medicaid/SNAP/TANF portal –
  represented by the black core intersection of intersections
» Keep definition at general level if data element has not yet
  been clearly defined

         Other Programs                        Exchange

                                                      1. Intersection of intersections
                                                      2. Shared data elements
                                                      3. New data elements
                          Remaining Medicaid          4. Everything else
                                                                                    12
                          (TANF/SNAP)
Verification Interfaces

What standards needed – Widely used verification interfaces can
  serve as de facto standards. Define requirements for
  modernizing interfaces
» Identify and analyze widely used verification interfaces for income,
  residency, employment, citizenship, etc.
   • How widely used?
   • For what information (e.g., residence, income, etc)?
   • How does interface work? Batch? Real-time?
   • What standards used?
   • What information is messaged back?
   • Limitations on how info can be used/reused?
» Define requirements for modernizing interfaces; examine existing
  models
   » Real-time data availability through web services
   » Consumer mediated model
   » Data storage and re-use

                                                                  13
Timeline for Workgroup Effort

    Standards Focus                        Date

   Verification interfaces                 July 2

   Data elements                          July 15

   TBD                                    July 19

   Services descriptions                  July 30

   Services descriptions (cont.)          Aug 12

   TBD                                    Aug 17

   Recommendations for building working
                                          Aug 31
   prototypes
   In person meeting: Summary
                                           Sep 9    14
   Recommendations
Proposed Agenda for 7/2



»   Assess key verification interfaces
     »   Inventory/analysis
     »   Proposed Speaker: DHS (e-verify, SAVE)

»   Opportunities to modernize verification interfaces and
    approach
     »   Proposed Speaker: VA Blue button
     »   Requirements/Principles

»   Discussion



                                                             15
Reminders


• Please spread word on opportunity to comment through
  FACA blog post, until July 1:
  http://healthit.hhs.gov/blog/faca/index.php/2010/06/21/enr
  ollment-workgroup-solicits-your-help-with-information-
  on-moving-government-into-the-21st-century/

• Next meeting is July 2h from 11 am to 1 pm EDT




                                                       16
Discussion
Adjourn




Meeting Adjourned

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Enrollment Workgroup 06-28-10

  • 1. HIT Policy Committee Enrollment Workgroup Monday, June 28, 2010 11:00am ET
  • 2. Agenda Call to Order 1. Call to Order – Judy Sparrow, Office of the National Coordinator for Health Information Technology 2. Key Takeaways from First Meeting 3. Discuss Base Use Case 4. Agree on Areas of Focus & Timeline for Standards Work 5. Public Comment 6. Adjourn
  • 3. HIT Policy & Standards Committee Enrollment Workgroup Aneesh Chopra, Chair Chief Technology Officer, OSTP Sam Karp, Co-Chair California Healthcare Foundation June 28, 2010
  • 4. Workgroup Members Chair: Aneesh Chopra, Federal CTO Co-Chair: Sam Karp, California Healthcare Foundation Members: Ex Officio/Federal: • Cris Ross SureScripts Sharon Parrott, O/S, HHS • James Borland Social Security Administration Nancy DeLew, HHS • Jessica Shahin U.S. Department of Agriculture Penny Thompson, CMS/HHS • Stacy Dean Center on Budget & Policy Priorities Henry Chao, CMS/HHS • Steve Fletcher CIO, Utah Gary Glickman, OMB • Reed V. Tuckson UnitedHealth Group John Galloway, OMB • Ronan Rooney Curam David Hale, NIH • Rob Restuccia Community Catalyst Paul Swanenberg, SSA • Ruth Kennedy Louisiana Medicaid Department David Hansell, Administration for • Ray Baxter Kaiser Permanente Children & Families, HHS • Deborah Bachrach Consultant Julie Rushin, IRS • Paul Egerman Businessman Farzad Mostashari, ONC • Gopal Khanna CIO, Minnesota Doug Fridsma, ONC • Bill Oates CIO, City of Boston Claudia Williams, ONC • Anne Castro Blue Cross/Blue Shield South Carolina • Oren Michels Mashery • Wilfried Schobeiri InTake1 • Bryan Sivak CTO, Washington, DC • Terri Shaw Children’s Partnership • Elizabeth Royal SEIU • Sallie Milam West Virginia, Chief Privacy Officer • Dave Molchany Deputy County Executive, Fairfax County
  • 5. Agenda » Key takeaways from first meeting » Discuss base use case » Agree on areas of focus for standards work » Review timeline for workgroup effort » Discuss agenda for 7/2 3
  • 6. Key Takeaways from First Meeting 4
  • 7. Policy Principles - Reprise Standards and technologies must support and be in service to our policy goals: • Consumer at the center • Make enrollment process less burdensome; simplify eligibility process and make it seamless • Enter/obtain information once, reuse for other purposes • Make it easier for consumers to move between programs • Focus on 2014 world • Don’t make policy through standards 5
  • 8. Standards Principles - Reprise • Keep it simple - Think big, but start small. Recommend standards as minimal as required to support necessary policy objective/business need, and then build as you go. – Don’t rip and replace existing interfaces that are working (e.g., with SSA etc.) – Advance adoption of common standards where proven through use (e.g., 270/271). • Don’t let “perfect” be the enemy of “good enough” Go for the 80 percent that everyone can agree on. – Opportunity to standardize the core, shared data elements across programs. – Cannot represent every desired data element. • Keep the implementation cost as low as possible – May be possible to designate a basic set of services and interfaces that can be built once and used by or incorporated by states. – Opportunity to accelerate move to web services • Do not try to create a one-size-fits-all standard that add burden or complexity to the simple use cases – Opportunity to describe data elements and messaging standards that would be needed regardless of the architecture or precise business rules selected. 6
  • 9. Base Use Case Consumer-facing web portal that allows applicants to: » Identify available services for which they might be eligible » Conduct initial screening and enrollment checks » Retrieve electronic verification information from outside sources » Determine eligibility or forward eligibility “packet” (screening information and verification information) to programs for final determination » Store and re-use eligibility information 7
  • 10. This Base Use Case Supports Several Eligibility and Enrollment Scenarios in 2014 Makes recommendations more flexible, durable and useful » Scenario One: Exchange portal • Screening, verification and eligibility for 2014 MAGI-eligible group: Medicaid, CHIP and exchange • Send/receive applicant information “packets” with Medicaid » Scenario Two: Medicaid/TANF/SNAP portal • Screening, verification and eligibility for residual Medicaid, TANF, and SNAP. • Send/receive applicant information “packets” with exchange • Re-use eligibility information to screen for other programs » Scenario Three: Combined portal • All of Medicaid, CHIP, Exchange; other combinations 8
  • 11. Medicaid MAGI, MA, Exchange, State systems Diagram Check Current 1 2 Enrollment: Initial Check other systems 3 for existing coverage; first Obtain Screening: Applicant match using single identifier, Verification Info: IEVS provides basic probabilistic formula, or Electronically verify other method; then obtain identity, residency, VR demographic info enrollment info citizenship, household size, income, IRS DMV etc. SSA DHS 4b Portal makes State eligibility decision Determine 4 systems Eligibility: Portal Method 4a sends will depend Enrollment eligibility on system 5 packet to capabilities. Notification program Send eligibility info to to Portal other programs Program (human services, etc.) makes eligibility decision 6 Send enrollment information to plans 9
  • 12. Areas of Focus for Standards Work » The diagram points to areas where standards are needed • Services descriptions • Data elements • Verification interfaces 10
  • 13. Services Descriptions What Standards Needed – Clear “prototype” definitions of services and protocols. Certain cases where widely used technical standards can be specified: e.g., HIPAA transaction standards 270/271 for some types of messaging » Initial screening based on consumer-input information » Identify if applicant already enrolled (Medicaid, exchange, etc.) » Obtain and message back electronic verification information » Share eligibility “packet” with programs » Maintain eligibility information for re-use Cross-cutting services/standards » Consumer match across systems » Authentication/consent » Messaging/envelope » Encryption 11
  • 14. Data Elements What standards needed – Define core data elements for eligibility determination, map different definitions for these core elements across programs » Focus on defining and mapping data elements that will need to be shared at key handoffs, for instance between an exchange portal and a Medicaid/SNAP/TANF portal – represented by the black core intersection of intersections » Keep definition at general level if data element has not yet been clearly defined Other Programs Exchange 1. Intersection of intersections 2. Shared data elements 3. New data elements Remaining Medicaid 4. Everything else 12 (TANF/SNAP)
  • 15. Verification Interfaces What standards needed – Widely used verification interfaces can serve as de facto standards. Define requirements for modernizing interfaces » Identify and analyze widely used verification interfaces for income, residency, employment, citizenship, etc. • How widely used? • For what information (e.g., residence, income, etc)? • How does interface work? Batch? Real-time? • What standards used? • What information is messaged back? • Limitations on how info can be used/reused? » Define requirements for modernizing interfaces; examine existing models » Real-time data availability through web services » Consumer mediated model » Data storage and re-use 13
  • 16. Timeline for Workgroup Effort Standards Focus Date Verification interfaces July 2 Data elements July 15 TBD July 19 Services descriptions July 30 Services descriptions (cont.) Aug 12 TBD Aug 17 Recommendations for building working Aug 31 prototypes In person meeting: Summary Sep 9 14 Recommendations
  • 17. Proposed Agenda for 7/2 » Assess key verification interfaces » Inventory/analysis » Proposed Speaker: DHS (e-verify, SAVE) » Opportunities to modernize verification interfaces and approach » Proposed Speaker: VA Blue button » Requirements/Principles » Discussion 15
  • 18. Reminders • Please spread word on opportunity to comment through FACA blog post, until July 1: http://healthit.hhs.gov/blog/faca/index.php/2010/06/21/enr ollment-workgroup-solicits-your-help-with-information- on-moving-government-into-the-21st-century/ • Next meeting is July 2h from 11 am to 1 pm EDT 16