Copy of a presentation that I delivered to a group of Women Entrepreneurs. Excerpts of this presentation where taken from my soon to be published book "Leadership Lessons from a Reformed Control Freak - The Art of Managing and Leading in the 21st Century". This presentation is based on my "Four Step Leadership Development Model (c)"
2. Become a Better Leader in Four Moves
Connecting
Communicating
Educating
Delegating
Copyright (c) 2014. Brian Smith-PLD 2
3. Worth Remembering …
“If your actions inspire others to dream more, learn
more, do more and become more, you are a leader” –
John Quincy Adams
Copyright (c) 2014. Brian Smith-PLD 3
5. Worth Remembering …
“A common core of personal and social abilities has
proven to be the key ingredient in people’s success:
emotional intelligence.”
– Daniel Goleman
Copyright (c) 2014. Brian Smith-PLD 5
8. If I communicated and interacted with you in a style
that you liked – a style that you identified with -
would you be more receptive to what I had to say?
Copyright (c) 2014. Brian Smith-PLD 8
9. There are no good or bad styles
All styles have strengths and areas of opportunity
for improvement
All styles can be more or less effective depending
on how you are able to modify your behavior to
meet the needs of others
Copyright (c) 2014. Brian Smith-PLD 9
10. Worth Remembering …
“The task of a leader is not to change human beings.
The task is to multiply performance capacity of the
whole by putting to use whatever strength, whatever
health, whatever aspiration there is in individuals.”
– Peter F. Drucker
Copyright (c) 2014. Brian Smith-PLD 10
11. People like to work with people they like
Take time to know your people, their hobbies, likes
and dislikes and build those all important
relationships
You need your people a great deal more then they
need you – build collaborative teams.
Copyright (c) 2014. Brian Smith-PLD 11
12. Worth Remembering …
“The single biggest problem in communication is the
illusion that it has taken place.”
– George Bernard Shaw
Copyright (c) 2014. Brian Smith-PLD 12
13. What skill or key characteristics does it take to
be a good communicator?
Copyright (c) 2014. Brian Smith-PLD 13
14. You cannot not communicate
Whenever contact is made, communication
occurs
Meanings are in the way people behave, not in
what they say.
Copyright (c) 2014. Brian Smith-PLD 14
15. Check your non-verbal cues. Do they invite
communication?
Read and analyze the listener’s non-verbal
cues. Ask questions to clear up any
discrepancies between what was said – and
what you heard.
Know the receiver’s natural communicating
and listening style and adjust your style.
Copyright (c) 2014. Brian Smith-PLD 15
16. Worth Remembering …
“I listen to understand not necessarily to agree.”
- Dale Carnegie
Copyright (c) 2014. Brian Smith-PLD 16
17. What gets in the way of being a good listener?
What are some of the barriers to Active
Listening?
Copyright (c) 2014. Brian Smith-PLD 17
18. Humans have the ability to hear up to 300
words per minute
Humans have the ability to listen at a rate of
125 to 150 words per minute.
Humans have the ability to speak at a rate of
250 to 350 words per minute.
(Dr. Ralph Nichols, Are you Listening)
Copyright (c) 2014. Brian Smith-PLD 18
19. Give the speaker you undivided attention.
Take notes if appropriate.
Remain neutral. Avoid giving advice, agreeing
or disagreeing or criticizing.
Do not interrupt
Copyright (c) 2014. Brian Smith-PLD 19
20. Worth Remembering …
“If you think education is expensive – try ignorance”
- Derek Bok
Copyright (c) 2014. Brian Smith-PLD 20
21. Worth Remembering …
“The only thing common about common sense is that
it’s not very common amongst most people. Common
sense is not common behavior.”
Copyright (c) 2014. Brian Smith-PLD 21
22. What is your learning style?
1. Auditory Learner – Learns by hearing
2. Visual Learner – Learns by watching
3. Hands-On Learner – Learns by doing
Copyright (c) 2014. Brian Smith-PLD 22
23. Step One: Set the proper conditions and
environment for learning
Step Two: Demonstrate the task. Break it down
in to little steps.
Step Three: Let them do the task while you
observe and give words of encouragement.
Step Four: Let them continue the task. Be sure
to check in later to see how they are doing.
Copyright (c) 2014. Brian Smith-PLD 23
24. Worth Remembering …
“There is nothing constructive about criticism. You
cannot lure an employee into creativity, although you
can avoid their dissatisfaction with the way you treat
them.” – Frederick Herzberg
Copyright (c) 2014. Brian Smith-PLD 24
25. Adults can learn new things
Adults can learn when conditions are right
Adults prefer to learn “just in time”, in small
bites, but only if they need to.
Copyright (c) 2014. Brian Smith-PLD 25
26. Worth Remembering …
“In the digital age you need to make knowledge
workers out of every employee possible.” – Bill Gates
Copyright (c) 2014. Brian Smith-PLD 26
27. What gets in the way of delegating tasks to
others more often?
Copyright (c) 2014. Brian Smith-PLD 27
28. 1. Decide what you want to delegate
2. Decide who to delegate it to
3. Create a “Teachable Moment”
4. Ask questions - confirm learning
5. Monitor their performance
6. Keep lines of communication open
7. Hold the person accountable for results
8. Praise performance
Copyright (c) 2014. Brian Smith-PLD 28
29. Worth Remembering …
“If you fail to delegate you are robbing your people of
their opportunity to grow. Resist the urge to “Micro-
Manage”. You have to give up control to get control.”
- Brian Smith
Copyright (c) 2014. Brian Smith-PLD 29
30. Feed your “Achievers”
Resist the urge to “Micro-Manage”
Don’t get caught up on the process – Results
are the only thing that matters
Copyright (c) 2014. Brian Smith-PLD 30
31. For the first time in our life time we have the
potential of working with 4 different generations
in the same workplace. Each generation
communicates and interacts differently. And each
generation is motivated by different things.
Copyright (c) 2014. Brian Smith-PLD 31
32. Born between 1946 - 1964
Implement their best ideas
Show respect for years of service
Tap into their knowledge and experience
Recognize achievements
Copyright (c) 2014. Brian Smith-PLD 32
33. Born between 1965 - 1979
Provide opportunities to learn new skills
Flexible working schedule
Work from home
Adopt a “Coaching” style
Copyright (c) 2014. Brian Smith-PLD 33
34. Born between 1980 - 2000
Provide structure, leadership, guidance
Encourage team work
Provide work / life balance
Take the time to listen – really listen
Copyright (c) 2014. Brian Smith-PLD 34
35. Born between 1996 - 2004
Flexible schedule
Balanced lifestyle
Interesting, meaningful work
Crave immediate feedback
Copyright (c) 2014. Brian Smith-PLD 35
36. Worth Remembering …
“One of the most important things about being a good
manager or leader is to rule with a heart. You have to
know the business, but you also have to know what’s at
the heart of business and that’s people”
– Oprah Winfrey
Copyright (c) 2014. Brian Smith-PLD 36
37. Copyright (c) 2014. Brian Smith-PLD 37
Brian Smith – Power Link Dynamics
Phone: 613.323.4470
Email: briansmithpld@gmail.com
Web: http://briansmithpld.com
Facebook: www.facebook.com/briansmithpld
Twitter:: http://twitter.com/briansmithpld
Linkedin: http://ca.linkedin.com/in/briansmithpld
Are you or someone you know looking for a
keynote speaker who can deliver an entertaining
and informative presentation on a variety of soft-
skills? Contact Brian – You won’t be disappointed.