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Digital Marketing 

How to Justify Investments & Quantify Returns "

Presented by Brian Winter"
Chief Marketing Officer, Carpathia Hosting"
Welcome To Those Here & Online!"
Social Media is #WINNING"
Digital Marketing Model; Driven by Social
Media & PR"


                               Driven by social media,
                               public relations, online
                               advertising

                               Quantified by traffic to
                               web properties, including
                               the company website &
                               focused microsites

                               Instilled through self-
                               paced and orchestrated
                               impressions

                               Fostered via web chat,
                               web form, email, phone
                               and/or social media
The Challenge, & Opportunity, is to Manage
the Gap in the Marketing & Selling Model"
Carpathia Hosting Overview"

•  Leading provider of complex, compliant & cloud hosting
   services to Enterprises & Federal Agencies"
•  Headquartered in Dulles, Virginia"
•  Global Data Center footprint including significant presence
   in Los Angeles, Northern Virginia & Amsterdam"
•  One of the fastest growing managed hosting companies
   in the United States; 75M+ in run-rate revenue"
•  Clients include Symantec, Cisco, Department of Defense,
   Gilt Groupe, Spotify"
•  Acquired by Spire Capital in May 2008"
•  Invested $20,000 in marketing in 2007 ($10,000 was on
   shirts)"
Snapshot of Carpathia Marketing on Day 1"
Strategy: Build Awareness and Drive
Everyone Online to Educate & Engage"
Awareness Driven by “Announcements” Fueled
by Social Media & PR"

                                 Online Impressions by Quarter"
140,000,000"


120,000,000"


100,000,000"
                                                                            Equinix
                                                                          Partnership"
 80,000,000"


 60,000,000"

                                                      Citrix            Compliant
 40,000,000"                                      Partnership/           Hosting"
               AlwaysOn/        ServerVault"      InstantOn v2"
               InstantOn"       acquisition"
 20,000,000"


          0"
               Q2 2009"     Q3 2009"   Q4 2009"   Q1 2010"   Q2 2010"    Q3 2010"   Q4 2010"   Q1 2011"
Maniacal Focus on Measuring Awareness"

 Outlet:"                        This Week"      Last"       Q1 Totals"      YTD"          2010"
 Pitch Engine"                       30"           9"           922"          922"         3,655"
 PRWeb"                               0"           0"           871"          871"         10,145"
 Newsfeeds"                           0"           0"         263,047"      263,047"      694,156"
 PRNewswire"                          0"           0"             0"           0"           249"

 Articles from Other Sources"     1,201,541"   1,986,052"    94,476,307"   94,476,307"   46,453,933"

 Twitter"                          47,871"       32,826"      784,976"      784,976"     1,940,367"

 Facebook"                        567,681"      524,821"     17,061,066"   17,061,066"   9,242,673"

 AdWords"                         136,904"      164,885"      4,100,960"   4,100,960"    14,458,814"

 LinkedIn"                           34"           43"        1,627,304"   1,627,304"      1,052"
 YouTube"                            31"           41"          557"          557"          735"

 Forums/Social Bookmarking"         168"          115"          2,422"       2,422"        5,512"


 Totals:"                        1,954,260"    2,708,792"   118,318,432" 118,318,432" 72,811,732"

 Comparison to Previous Week:"    -754,532"
Website Strategy: Targeted Engagement "
Satellite Website Model Drives Deeper
Engagement & More Qualified Leads"
Integrating Aggregated Social Media
Presentation & Tracking Closes the Gap"



                                     Twitter
                                     mentions"




Relevant
Articles &
Blogs"

Resources &
downloads"
Increased Traffic; Increased Time-on-Site"


                                    Quarterly Website Traffic"
                                       (Unique Visitors)"
45000"                                                                                 Equinix
                                                                                     Partnership"
40000"

35000"
                                                           Cloud v2 & Citrix
30000"
                                                             Partnership"                      Compliant
25000"                                    ServerVault"                                          Hosting"
                                          acquisition"
20000"

15000"

10000"    BlueRidge
                                AlwaysOn/
          DataCenter"
 5000"                          InstantOn"

    0"
         Q3 2008" Q4 2008" Q1 2009" Q2 2009" Q3 2009" Q4 2009" Q1 2010" Q2 2010" Q3 2010" Q4 2010" Q1 2011"
So Where Did We Start Back on Day 1?"
And Where Are We Three Years Later?"
Why? Tangible Results & Quantifiable ROI"
The Ultimate ROI: Direct Link from
Marketing Investment to Sales Results"




                    25% OF ALL SALES
                    TRACKED BACK TO
                   MARKETING SOURCES"
Identify the Purpose, Measure the Results"



                              Driven by social media,
                              public relations, online
                              advertising

                              Quantified by traffic to
                              web properties, including
                              the company website &
                              focused microsites

                              Instilled through self-
                              paced and orchestrated
                              impressions

                              Fostered via web chat,
                              web form, email, phone
                              and/or social media
Manage The Gap Between Awareness &
Sales—Few Direct Linkages "
Whatʼs Available Today to Close the Gap
between Social Media & Sales Results?"
Explore Kyoo: The First Web-based Tool that
Aggregates, Presents & Measures Social Media"



Account"

Time Frame"




Top Tweets
by reach"                               Mentions"


                                        Most recent/
                                        trending
                                        feeds"
Define, Track & Drive Linkage between
Marketing Investment and Sales Results"
Brian Winter"
bwinter@carpathia.com"

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Justifying Investments in Digital Marketing & Social Media

  • 1. Digital Marketing 
 How to Justify Investments & Quantify Returns " Presented by Brian Winter" Chief Marketing Officer, Carpathia Hosting"
  • 2. Welcome To Those Here & Online!"
  • 3. Social Media is #WINNING"
  • 4.
  • 5.
  • 6.
  • 7. Digital Marketing Model; Driven by Social Media & PR" Driven by social media, public relations, online advertising Quantified by traffic to web properties, including the company website & focused microsites Instilled through self- paced and orchestrated impressions Fostered via web chat, web form, email, phone and/or social media
  • 8. The Challenge, & Opportunity, is to Manage the Gap in the Marketing & Selling Model"
  • 9.
  • 10. Carpathia Hosting Overview" •  Leading provider of complex, compliant & cloud hosting services to Enterprises & Federal Agencies" •  Headquartered in Dulles, Virginia" •  Global Data Center footprint including significant presence in Los Angeles, Northern Virginia & Amsterdam" •  One of the fastest growing managed hosting companies in the United States; 75M+ in run-rate revenue" •  Clients include Symantec, Cisco, Department of Defense, Gilt Groupe, Spotify" •  Acquired by Spire Capital in May 2008" •  Invested $20,000 in marketing in 2007 ($10,000 was on shirts)"
  • 11. Snapshot of Carpathia Marketing on Day 1"
  • 12. Strategy: Build Awareness and Drive Everyone Online to Educate & Engage"
  • 13. Awareness Driven by “Announcements” Fueled by Social Media & PR" Online Impressions by Quarter" 140,000,000" 120,000,000" 100,000,000" Equinix Partnership" 80,000,000" 60,000,000" Citrix Compliant 40,000,000" Partnership/ Hosting" AlwaysOn/ ServerVault" InstantOn v2" InstantOn" acquisition" 20,000,000" 0" Q2 2009" Q3 2009" Q4 2009" Q1 2010" Q2 2010" Q3 2010" Q4 2010" Q1 2011"
  • 14. Maniacal Focus on Measuring Awareness" Outlet:" This Week" Last" Q1 Totals" YTD" 2010" Pitch Engine" 30" 9" 922" 922" 3,655" PRWeb" 0" 0" 871" 871" 10,145" Newsfeeds" 0" 0" 263,047" 263,047" 694,156" PRNewswire" 0" 0" 0" 0" 249" Articles from Other Sources" 1,201,541" 1,986,052" 94,476,307" 94,476,307" 46,453,933" Twitter" 47,871" 32,826" 784,976" 784,976" 1,940,367" Facebook" 567,681" 524,821" 17,061,066" 17,061,066" 9,242,673" AdWords" 136,904" 164,885" 4,100,960" 4,100,960" 14,458,814" LinkedIn" 34" 43" 1,627,304" 1,627,304" 1,052" YouTube" 31" 41" 557" 557" 735" Forums/Social Bookmarking" 168" 115" 2,422" 2,422" 5,512" Totals:" 1,954,260" 2,708,792" 118,318,432" 118,318,432" 72,811,732" Comparison to Previous Week:" -754,532"
  • 16. Satellite Website Model Drives Deeper Engagement & More Qualified Leads"
  • 17. Integrating Aggregated Social Media Presentation & Tracking Closes the Gap" Twitter mentions" Relevant Articles & Blogs" Resources & downloads"
  • 18. Increased Traffic; Increased Time-on-Site" Quarterly Website Traffic" (Unique Visitors)" 45000" Equinix Partnership" 40000" 35000" Cloud v2 & Citrix 30000" Partnership" Compliant 25000" ServerVault" Hosting" acquisition" 20000" 15000" 10000" BlueRidge AlwaysOn/ DataCenter" 5000" InstantOn" 0" Q3 2008" Q4 2008" Q1 2009" Q2 2009" Q3 2009" Q4 2009" Q1 2010" Q2 2010" Q3 2010" Q4 2010" Q1 2011"
  • 19. So Where Did We Start Back on Day 1?"
  • 20. And Where Are We Three Years Later?"
  • 21. Why? Tangible Results & Quantifiable ROI"
  • 22. The Ultimate ROI: Direct Link from Marketing Investment to Sales Results" 25% OF ALL SALES TRACKED BACK TO MARKETING SOURCES"
  • 23.
  • 24. Identify the Purpose, Measure the Results" Driven by social media, public relations, online advertising Quantified by traffic to web properties, including the company website & focused microsites Instilled through self- paced and orchestrated impressions Fostered via web chat, web form, email, phone and/or social media
  • 25. Manage The Gap Between Awareness & Sales—Few Direct Linkages "
  • 26. Whatʼs Available Today to Close the Gap between Social Media & Sales Results?"
  • 27. Explore Kyoo: The First Web-based Tool that Aggregates, Presents & Measures Social Media" Account" Time Frame" Top Tweets by reach" Mentions" Most recent/ trending feeds"
  • 28. Define, Track & Drive Linkage between Marketing Investment and Sales Results"