6. How is the Economy Affecting Giving? Image Source: http://www.emu.edu.tr/mbalcilar/econconference/index_files/global-economy_0.jpg
7. How is the Economy Affecting Giving? 52.3% of donors are still planning to give the same amount or more in donations for 2009—only 17% are planning to give LESS Donors plan to give less through direct mail, telemarketing, door-to-door canvassing and MORE through online giving and in kind gifts instead of cash *Overall Online Gifts have increased 26% in 2008 THE MORE PEOPLE DO WITH YOUR ORGANIZATION, THE LARGER THEIR GIVING AND ENGAGEMENT! Source: Philanthropy In A Turbulent Economy: Penelope Burk March 2009 * Source: NTEN Benchmark Study 2009
8. The Rules Still Apply (It’s all about relationships…not technology)
13. Keys to Building a Successful Web Site 1.Learn from your content (Start with Google Analytics to see how many unique visitors you have, how they found you, what they viewed, where they stayed the longest, and what content produced actions.) 2. Make your content easy to consume (Always offer RSS feeds in addition to various subscribe options. Make sure they are easy to find and use.) 3. Make your content ever changing (Be brave enough to blog, show responses, share viewpoints, and utilize forums. New information needs to be added daily or weekly by you and your community. Why do you think millions go to Facebook or Twitter by the minute?) 4. Make your site easy to find (Every NPO and those serving NPO’s should have a social web presence. Facebook, MySpace, LinkedIn, YouTube, Twitter and Flickr are your outposts linking back to the web site hub!)
20. They’re at your website, now what do they do? Can they engage? Can they add content? (Web 2.0) Can they give or volunteer? Your goal – to get something from them!
21. Keep it simple & Make Integration a Focus Website Constituent Use Email Gather Information Database Database
22. Do you have an Online/Social Media Strategy? Social Networks E-mail Campaigns Google Adwords Media & PR Banner Ads on Homepage, Blog and eNewsletter Integration with Direct Mail
23. What is Social Media? Social media is online content created by people using highly accessible and scalable publishing technologies. Social media is a shift in how people discover, read and share news, information and content; it's a fusion of sociology and technology, transforming people from content readers into publishers. Social media has become extremely popular because it allows people to connect in the online world to form relationships for personal, political and business use. Source: Wikipedia, 2009.
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27. Food for Thought…. Top 5 Most Visited Websites in the United States: Facebook is #3 YouTube is #4 MySpace is #5 (Twitter is #14) Source: http://www.alexa.com/topsites/countries/US
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29. Videos can easily be posted on website or as a link within an eBlast or eNewsletter
32. Video is a Magnet forYour Web Site!“Most viral videoof all time!” Could her storybe told in any other manneras strongly?
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35. Real Life Example…. Dec 11: Subject line: Urgent Appeal: Your gift to CRS is vitally important! Straight Appeal Static donation form Raised $112k Source: Laura Durington: CRS Social Media Presentation-AFP Maryland
36. Dec 29: Subject line: Only 48 hours left to make a tax-deductible gift! Added “hotspot” text Added video message from our president (that plays right on the donation form) Added a strong pull-quote Raised $112k Source: Laura Durington: CRS Social Media Presentation-AFP Maryland
37. Dec 31: Subject line: Final Deadline: Last chance to make a tax-deductible gift New “hotspot” text Kept video message from our president New pull quote Raised $119k Source: Laura Durington: CRS Social Media Presentation-AFP Maryland
38. The Results… Was CRS’s most successful online fundraising campaign to date (non-emergency). Three e-mail messages in this campaign (based on a direct mail piece) Posts on social networking sites advertising campaign Coordination with Google AdWords This campaign raised $594k online. Source: Laura Durington: CRS Social Media Presentation-AFP Maryland
39. YouTube Takeaways… “SHOP” Others Identify a few constituents who would like to share their story with others & record a few different testimonials each year Integrate with your website and eNewsletter blasts Get Creative!!
40. FACEBOOK What is Facebook?? A FREE, online social networking site that connects people through online communities Facebook started out as a service for university students but now almost one third of its global audience is aged 35-49 years of age and almost one quarter is over 50 years old. Non profits can use Facebook to: Connect Brand Share your story Fundraise
48. FACEBOOK Takeaways… Real Life Application The Nature Conservency’s “Lil Green Patch” Case Study Built a cause page on FB to attract users to support the Adopt an Acre program to conserve rainforests in Costa Rica & fight global warming 20K new cause members and $33K in support since Feb 2008 These results will most likely NOT be the case for your organization… HOWEVER, creating an online, Facebook presence will not hurt Creating a group of fans/people that advocate for your cause WILL increase your giving and support POST YOUR ONLINE GIVING PAGE LINK ANYWHERE YOU CAN ON FACEBOOK Have an intern or student volunteer create these pages foryou—they typically have the most knowledge and insight into what will sell to their generation of internet users!
49. Flickr, Podcasts, Message Boards, Blogs Flickr—Photo Sharing Application Podcasts—Short recordings about a variety of different topics that can be purchased, downloaded for free, or posted on a web page Message Boards—A segment of a website that hosts an open discussion amongst users Blogs—A portion of a website (or a separate entity altogether like Twitter) in which an author posts discussion topics or information to be shared with followers Personal Blogs=Online ‘Diary’ Organizational blogs=Information sharing/News Updates
56. Social Networks: Hints for Success It is not FREE, resources are required Being present is not enough, engage Be authentic, otherwise you will be exposed fast Endorsements matter, think forwarded emails! Measure Have something to say, must be regular or it dies fast Stephanie Miller, Email Insider, 2009
58. “Web Site Story Continued” Charity: water * 11 Employees * 500,000 Followers on Twitter * 500 Donors Cover all Admin Costs * Donors can Locate Their Well on Web via Google Earth
59. “Web Site Story Continued” Charity: water * Raised $250,000 via Twitterfest * Raised $965,000 via Sept. Birthdays * Tons of Video * Easy to Engage * Giving is Joyous * Infectious with Youth/Boomers!
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63. charity: water Was the $250,000 raised via Twitter the key fact? Was the $975,000 raised from Sept. birthdays the key fact? Is the way they have harnessed web/video technology the key? How about how they show impact via Google Earth? Communicating daily w/ 500,000+ followers!
66. Ecommerce & Online Giving Important Functions of your Online Donation Page: Integrates directly into donor database Requires no additional manual entry Customizable Are your website and database integrated?
70. Online Giving with Recurring Gifts Process recurring gifts directly from your ecommerce webpage. Integrate into reporting and thank you letter processes seamlessly
76. Personal Fundraising Give your volunteers and members the opportunity to JOIN you in fundraising for the mission. Capture the information of everyone who donates for future solicitation. Does not have to be “event” related.
77. Personal Fundraising Volunteers send an average of 40 emails. Almost all volunteers meet their fundraising goals. The average online donation through personal fundraising is $57. Source: Kintera
85. Reporting LYBUNT Last Year but Not This Year SYBUNT Some Year but Not This Year How does your organization identify Lapsed Donors? Can you run a report to tell you who the Top 10 donors are in your database?
87. Database = Fundraising Tool Only works if used daily by all Must be consistent/accurate Powerful Memory Supplement Technology makes it easy
88. On the Road Does your organization have multiple offices? Can you access your organizational data from anywhere? How do you track notes from major gift visits or events? What needs do your organization have for accessing your development database?
89. Communications People are connected 24/7 How can we be expected to communicate with so many people? How can we personalize our message?
90. Why Has Email Become So Important? People are busy…they want to communicate/interact on their own time Email is inexpensive… Email provides virtually instant access to friends and supporters Email is a great equalizer Email is measurable
103. Grow Your List Offline Ask for email addresses at every touch point Instruct staff to capture email addresses over phone when appropriate Include your website address on all printed materials Offer an incentive to register (contest, raffle) to collect emails
104. Now that I have permission… Hook them early, and keep them engaged over time Optimize the welcome message Send follow up message within a week (or less) After a few months of active email, survey lists to see if you are meeting expectations
105. Why Segmentation is Important Segmentation breaks your audience into manageable parts If the goal is building relationships, it helps to know who you are talking to Segmenting your list will lead to more targeted messages If you don’t segment, you are treating every one of your recipients like they are the exact same type of person
106. How to be a Good Sender In your messages, always include: The purpose; why you are sending it to the reader A clear way to unsubscribe. Consider offering alternative ways to receive emails, such as: Receiving newsletters monthly vs. weekly Change of address (home vs. business email) Sign up via RSS Link to your homepage Privacy policy Physical/street address of your organization Don’t get caught in spamtraps
107. How Important is that Header? 80% of respondents decide whether to click on the "Report Spam" or "Junk" button without opening the actual message 73% based that decision on the "From" name 69% percent based the decision on the subject line Source: 2007 Email Sender and Provider Coalition (ESPC) study
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109. Landing pages are a natural extension of email, regardless of message
110. The goal of most landing pages is to persuade a visitor to complete a transaction
135. Resources Getting Started with Facebook Beth Kanter Blog – How Nonprofits Can Use Social Media Jay Love Blog – CEO eTapestry --- Jay Love Twitter Page Blackbaud – Raising Money During Challenging Times Getting Started with Google Analytics LotusJump – Website Marketing Made Easy eTapestry Home Page Contact eTapestry for Guidance
Economy a hot button now and it seems to be sort of the underlying theme in most presentations these days. Forcing organizations to change the ways of thinking and operating In our experience, a lot of gloom and doom, but we are already starting to see that organizations that are forging ahead and continuing to invest in their mission are beginning to emerge Open the floor for opinions on how the economy has affected overall giving
Studies show that people are still giving – although they might be changing the WAY they give, which you need to be aware of and understand how to interact and follow-up We’ve also seen a significant increase in Online Donations. Not sure how much that is connected to the economy but people are more inclined than ever to find out about you and support your mission onlineTo audience: Have you stopped giving? Have you changed the way you give?
If you build it, will they come?Having a website is first priorityKey steps to building/maintaining a successful website
To audience: Has anyone heard of Google Analytics?eTapestry web services inserts this into every page we build & suggests that our customers use this info
points you to a wide variety of activities that you can do yourself to increase the number of places your business will be found online;organizes those activities with a convenient online to-do list so you can structure your work;provides automated reports to measure your progress.
Now they are the creators of content
Now lets talk about some other methods of increasing awareness and reach on the web.Technology has really revolutionized the way people are finding you or information about you on the internet.To audience: Does anyone have a strategy when it comes to online/social media?
Social Media by definitionMore than anything, it’s the use of technology for the real-time sharing of information among millions of people!!Connecting People and RECONNECTING peopleGrowth of Twitter – we’ve talked about it for years!
This table outlines the concept and transition well.Where have we come in 10 years?It used to be a one-way electronic “brochure” of information. Now, it’s engaging people, influencing action, etc.
Umass and Dartmouth joint study of the 200 largest charities in the US
Perception of Social Media has changed – everyone is using it!You cannot ignore the potential outreach(Google is #1)(Yahoo #2)
Provides a strong avenue for your organization to broadcast testimonials and describe how you are serving the communityShow clips from EVENTSVolunteer activitiesTEstimonials
Viral EffectVideo can elicit emotion How many of you have forwarded a video? Laughing and Crying---powerful emotions Think about this: read in your thank you letter that the kids loved the new playground that your money went towards….how cool would it be to have a link to a video on the website? Would you forward?
PhenomenonTo audience: Who HASN’T heard of Susan Boyle?
To Audience: Have you heard of Broadcast your cause? Specifically built for NonprofitsPremium branding; increased uploading capabilitiesRotation of videos in “promoted area”Option to use google checkout to drive fundraising
Catholic Relief ServicesYear end campaign—went out to 100,000 people so yes, big campaign….but let’s look at the concept
A week later, they changed the Subject Line (gave sense of urgency)Added hotspot text (taking end-user back to online giving page)Added emotional video appeal (Only a link to the video – on Youtube)Raised $112K
Continuously changing content of the letterMulti-channel communications (Facebook – “keep an eye out for our e-mail”)
Difference between Personal Page & Organizational/Cause Page
CAR WASH! Half people are washing cars….what are the other half doing??? Social media are your Fools out there drawing people back to your website!
Guy was a nightclub director – over indulging in the lifestyle and one day decided to found an organization “Charity: Water” which allows donors to sponsor wells in 3rd world countries
Started the org on a Social Network platformUsed the same tools they were using as a nightclub
Give donors the ability to see tangible results (Google Earth)
Masters of communicating with supporters
Interactive Tweeting on website – the reach was amazing/innovative
Done with a limited staff size
Katie’s last slide is a segue right into mine… ecommerce and social media (tips for connecting with donors)
Use customer as testimonial (if they are using eCom)
Change the page by where you go for the seminar.
Information flows into database seamlessly & in real-timeFuture gifts, contacts, and reminders can start to be tracked immediately.
Story Idea: Riley or Make-a-wish radio-a-thons
Coming back to the viral conceptSchool on Wheels—Indianapolis; had 8 buildings compete against each other raised 40,0000
To audience: Does anyone sell items/tickets on your website?
How would you continue the relationship with this constituent?
Jay’s major giving at Butler story.
What information do you want to know “at a glance” about one of your constituents?
Does your organization track relationships in your “database” now?
segue: H
Besides social media platforms, communications in general have seen a HUGE transition.Donors still expect to be communicated with. The obvious answer for most seems to be E-mail.
To add a little more insight into today’s typical supporter… We’ve seen a lot of changes in habits
A lot of groups we talk to are still in the infant stages of collecting e-mail addresses and taking advantage
This is why your E-mail list MUST be connected to a database. Otherwise, the segmentation opportunity is not there
With eTapestry, our philosophy is to make EVERYTHING work together in regards to building and sending these e-mails.
We’re sending them as an HTML-formatted e-mail
In the database, you get reports with complete click-through statistics
To audience: Has anyone here ever tested a mass e-mail on your PDA’s or handheld devices?
Something tangible – a plan of attack you can take home and use