As the large effort of a program, issues of conflict resolution, communication, benefit and change management are some of the main reasons program and project fails to delivery their outcomes.
The program governance integrates with the benefits management domain to help ensure that the program is continuously aligned with organizational strategy and that the intended value can still be achieved by the delivery of program benefits.
Balancing the elements of a program – strategic alignment, governance, stakeholder and benefit management - is the program manager's job.
In this presentation the attendees will have the satisfaction to see a real case framework to approach a program management so as to improve the delivery of intended benefits by setting-up a Project governance, stakeholder management, benefit and change management through a framework within which project decisions are made to improve program and project performances.
1. Creating a
Colaborative
Program
Governance
Ensuring success through governance and change
management ...
by Alan Bueno - PMP
http://www.linkedin.com/in/alanbueno
2. Are you ...???
Project Manager Officer (PMO)
Program/Project Manager
Organizational Change Manager
ICT Business Analyst
Others?
http://www.linkedin.com/in/alanbueno
3. Lets make an agreement
Some decisions have already been made, and ...
You have in your hands the Program business case;
You know the program objective and projects/scope;
You are in charge of the Program.
http://www.linkedin.com/in/alanbueno
4. Nowadays, in organizational project management ...
The Conflicts
are inevitable.
Combats
are optional.
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5. You gonna have many battles...
Choose them carefully!
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6. Communication
is one of the biggest issues!!!
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7. “Project managers
spend the
majority of their
time
communicating…”
- PMBOK 5th Edition, page 287
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14. Define a Program Structcure ...
#Program Name#
#Program
Manager’s Name#
Initiatives
#Project Name1#
#Project Manager’s
Name 1#
#Project Name 2#
#Project Manager’s
Name 2#
#Project Name 3#
#Project Manager’s
Name 3#
#Project Name 4#
#Project Manager’s
Name 4#
#PMO#
#Organizational
Change Manager
name#
#Initiative name 1# ; #Initiative responsible name 1#
#Initiative name 2# ; #Initiative responsible name 1#
#Initiative name 3# ; #Initiative responsible name 1#
#Initiative name n...# ; #Initiative responsible name 1#
Sponsor:
#Sponsor’s Name#
http://www.linkedin.com/in/alanbueno
15. ... and a Program Governance
Program Management Committee
Project Technical Committee
Progress of project activities;
Alignment of deadlines and progress of project
Executive Committee
deliverables;
Risk Identification and assessment.
Costs, time and KPIs Forecast;
Program risk assessment;
Project and activities integration;
Organizational Change Management;
Program Forecast;
Strategic direction;
Results in the operation - KPIs;
Decision making;
Prioritization of resources.
As each project plan
Weekly
Monthly
http://www.linkedin.com/in/alanbueno
16. Program Governance roles
Executive
Committee
Project Technical
Committee
Program
Management
Committee
Executive Committee: Sponsor, Program Manager, PMO, Other cross
functional managers and executives names.
Focus on targeting strategy and integrated resource management.
Responsible for validating plans and direct the implementation of the program to meet the strategy by
making decisions as briefings on the Management Committee.
http://www.linkedin.com/in/alanbueno
17. Program Governance roles
Executive
Committee
Project Technical
Committee
Program
Management
Committee
Program Management Committee: Program Manager, PMO, Project
Managers, Initiative responsibles, Oranizational Change Manager.
Focus on project management and integration between deliveries of the program
Responsible for managing projects, prioritizing teams to meet delivery deadlines scope, identify
risks and provide visibility of their projects to other members of the committee and other
stakeholders of each project.
http://www.linkedin.com/in/alanbueno
18. Program Governance roles
Executive
Committee
Project Technical
Committee
Program
Management
Committee
Project Technical Committee: Project Managers, Project Technical
Leaders, Main Project technical resources, PMO.
Focus on executing technical activities of each project.
Responsible for performing and reporting the progress of the technical activities related to
implementation of the project scope.
http://www.linkedin.com/in/alanbueno
19. Map and classify your stakeholders
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20. Map and classify your stakeholders
Keep
Satisfied
Monitor
(Minimun Effort)
Manage
Closely
Keep
Informed
High
Power
Low
Low Interest High
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22. Identifies how you can measure the benefits
on company’s operation
Monitoring the evolution and Program results
Communicate the achieviments
Make corrections, in case the results are not satisfatory
Monthly report to the program executive commitee and
Organization Steering commiteee
Objectives
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23. People affected by the changes should be
protagonists in the process
8. Collect Feedback
7. Activate and monitor
6. Prepare for change
5. Plan for change
4. Perform actions of
3.Structure change
2. Define change
solution proposal
1. Understanding the
change context
involviment
change
Program & Project life cycle/ CHANGE
Lessons learnt
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24. It will ensure
your program
success
Set-up program
structure and
governance
Program
Governance
and
Benefits
Delivery
Team Recruitment Program Closure
Challenge Possible Solution
Conflict
Management
Get the right team members and invest some time defining a good
program governance structure to ensure you are not wasting your
bullets.
Communication
issues – getting the
people to listen
Find the appropriate plan to manage your stakeholders & helps you to
get listened. A right change management plan will probably help you out.
Benefit delivery Manage properly your program benefits. Focus on measuring the ones
that will improve your operations performance.
http://www.linkedin.com/in/alanbueno
25. About Alan Bueno
• Alan has dedicated the last 7 years for project
management, leading projects costing a total over US$60M
in roles as Program and Project Manager or PMO. In his
portfolio, he’s been responsible for IT Infrastructure,
governance, system development and business/process
development/improvement programs and projects.
• He was working recently for the biggest Cooperative
financial institution in Latin America at the Enterprise PMO
(Sicredi Bank). He also worked at the leading producer of
long steel in the Americas with the role of Latin America IT
PMO.
• Moreover, he has his own Program Methodology based on
best practices and his own experience by leading Programs.
http://www.linkedin.com/in/alanbueno
A program needs one or more executive sponsors to ensure that it will make an appropriate and necessary contribution to the overall enterprise business strategy.