How to Troubleshoot Apps for the Modern Connected Worker
Ibm tivoli storage manager mail extension jan 2002
1. IBM Tivoli Storage Manager Mail Extension
January 2002
Enhancing the availability of e-mail
resources while improving backup
and restore performance
2. IBM Tivoli Storage Manager Mail Extension
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Keep your collaboration applications available
Contents Messaging and collaboration applications, such as Lotus® Domino™ R5 and
Microsoft® Exchange, play a significant role in driving productivity gains in
2 Keep your collaboration today’s business environment. This makes availability a key concern for your
applications available
e-mail and groupware resources: If the applications aren’t operational, many
3 Professional, production-oriented
essential business processes can grind to a halt. It’s equally important that
storage management
the enterprise have an effective, production-oriented solution in place to
4 Tivoli Data Protection for
Lotus Domino
back up and restore e-mail files and databases. This requirement is made
all the more challenging by the amount of data to be backed up and the
5 Helping improve database backup
and recovery processes frequency with which the data objects change in a typical messaging and
6 Online backup and restore
collaboration environment.
7 Transaction log support
Specialized Tivoli® software products can help you address the need for
9 Data protection for
clustered environments
backup solutions that have minimal impact on the availability of your e-mail
applications. Tivoli Storage Manager Mail Extension solutions are designed to
9 Additional features
work in concert with your Tivoli Storage Manager environment to optimize
10 LAN-free backup in
SAN environments
backup and recovery procedures. Of course, whenever possible, you should
back up application-specific databases using an application program interface
10 How Tivoli Data Protection for
Lotus Domino works (API) provided by the application vendor; such an approach helps the backup
10 LAN-free implementation
product exploit the full capabilities and intelligence of the database product
and be fully application-aware.
11 Tivoli Data Protection for
Microsoft Exchange
12 How Tivoli Data Protection for
Tivoli Storage Manager Mail Extension solutions employ APIs provided by
Microsoft Exchange works e-mail application vendors to enhance functionality, permit online “hot”
14 Optimize your backup strategy backups and improve restore performance. The components in the Tivoli
14 High-performance features
solution work with two widely used messaging and collaboration applications:
Lotus Domino and Microsoft Exchange. The components supplement
16 Optimizing restores
the function of Tivoli Storage Manager, the core application for storage
18 IBM software integrated solutions
management services for all enterprise resources connected over networks,
18 To learn more
including local area networks (LAN), storage area networks (SAN) and wide
18 Tivoli software from IBM area networks (WAN).
20 Supported platforms
and requirements
20 Hardware requirements
20 Operating system requirements
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When you deploy a Tivoli Storage Manager Mail Extension solution in your
Tivoli Storage Manager environment, you can expect several important
benefits, including:
• Data integrity, enhanced through the use of dedicated application-aware
backup functions
• A high-performance architecture for backups and restores
• LAN-free backup capabilities
• Proven performance in production environments, including support for
running multiple parallel backup sessions
Professional, production-oriented storage management
Each Tivoli Storage Manager Mail Extension component is tightly integrated
as a client to your Tivoli Storage Manager server. As a result, it helps you
benefit from all the mature, production-oriented storage functionality that
Tivoli Storage Manager is designed to provide. Important benefits include:
• Efficient media management across disk, optical and tape library resources
• Configurable storage hierarchies
• Tape reclamation capabilities
• Data collocation
• Data compression
• Redundant data copy capabilities
• Enhanced scheduling functions
• Web integration
• Automatic expiration of old backups, based on administrator-defined
version limits and retention periods
Beyond these general benefits, the two components of the Tivoli Storage
Manager Mail Extension solution incorporate specific capabilities that
exploit the architecture of the e-mail application itself to help you achieve
your storage policies efficiently. These components are Tivoli Data Protection
for Lotus Domino and Tivoli Data Protection for Microsoft Exchange.
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Tivoli Data Protection for Lotus Domino
Highlights Tivoli Data Protection for Lotus Domino is designed to improve backup and
recovery procedures for Lotus Domino databases by providing capabilities that
Tivoli Data Protection for Lotus take advantage of changes made to the Lotus Domino server architecture in
Domino can improve backup the R5 release. This new architecture includes a specific API for backup and
and recovery. recovery of databases. (A similar API is not available in the R4 release.) Tivoli
Data Protection for Lotus Domino helps you realize several benefits, such as
a more scalable architecture for backup and restore and improved flexibility.
It also works to enhance availability by eliminating the need to take Domino
databases offline periodically to perform backups using a file-level backup tool.
With Tivoli Data Protection for Lotus Domino, you can:
• Perform “hot” or online backup of databases
• Maintain multiple backup versions of databases
• Define an “exclude” list to identify databases that are to be excluded
from a backup
• Archive transaction log extents (if archival logging is used)
• Restore any backup version of an R5 database, and automatically
apply changes since the backup from the transaction log
• Restore databases to a specific point in time
Figure 1: The graphical user interface for Tivoli Data Protection for Lotus Domino.
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Highlights
• Expire database backups automatically, based on version limit and
retention period
• Expire archived transaction logs automatically when they are no
longer needed by any version of your database backups
• Automate scheduled backups
With the backup API, administrators Exploiting Lotus Domino R5 architecture to help improve database backup
can perform online backups of and recovery processes
individual databases and In the past, administrators have been challenged by the fact that Domino
transaction log archives. databases are complex logical structures that often appear to traditional
storage management tools as very large data objects in the form of single
client files. As a result, backup tools operating only at the operating system
level had just one option: back up the entire database.
Even if only a few documents were updated within a database, the entire
database would have to be backed up since the last point when the modifi-
cation time stamp of the database had changed. The limitations of this
architecture meant that an enormous amount of data, and multiple backup
copies, had to be kept in the designated storage location. It also meant that
the extremely large data files in the Domino application had to be transmitted
over the company’s LAN on a regular basis to be backed up—straining network
resources and requiring a lengthy backup window.
The backup and recovery API in Domino R5 provides the capability to
perform online full backups of individual databases, plus archives of the
transaction log (when archival logging is in effect). Because Tivoli Data
Protection for Lotus Domino is built around this backup API provided by
the application vendor, it helps maintain the integrity and consistency of
your backup data even if the databases are changing while the backup is
in progress.
The addition of “transaction logging” in the R5 release adds both flexibility
and functionality to the backup and restore process. Tivoli Data Protection
for Lotus Domino can help you take advantage of this change to implement
a production-oriented backup and restore process for your Lotus Domino
R5 environment.
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A transaction log is used to capture database changes for logged databases;
Highlights full database backups are not required as frequently as they were with
previous Domino releases. Updates to a logged database are recorded in the
Domino server transaction log. Then, if a recovery is necessary, the database
can be restored using the last full backup—augmented by any changes to the
database since the last full backup, as recorded in the transaction log.
The introduction of transaction logging in R5 creates a new storage
management requirement for Lotus Domino environments. Both the logged
databases and the transaction log must be backed up regularly, because both
types of data objects are required to recover from system and media failures.
Archived transaction log extents must be applied to the backup before a
database can be fully recovered. Tivoli Data Protection for Lotus Domino
works in combination with your Tivoli Storage Manager server to help verify
that these vital new data objects are backed up automatically.
Tivoli Data Protection for Lotus Online backup and restore
Domino can deliver flexibility Tivoli Data Protection for Lotus Domino provides the ability to perform a
for better management of “hot” backup for a Lotus Domino server. Using Tivoli Data Protection for
backup routines. Lotus Domino, Lotus Domino databases can be backed up during normal
operation, without shutting down the server. This capability helps maintain
near-24x7 availability for your Lotus Domino applications. Tivoli Data
Protection for Lotus Domino also supports many high-performance features,
such as the use of parallel sessions to help maximize throughput of backup
data and shorten the backup window.
By offering enhanced functionality, Tivoli Data Protection for Lotus Domino
provides extra flexibility in managing backup routines for Domino databases.
For example, you can use it to help implement a backup and recovery process
based on a combination of full and incremental backups.
Full backups can be scheduled to occur at specific intervals (for example,
once a week, during a time slot when user traffic is relatively low).
Incremental backups, which require fewer system resources to perform and
have less impact on the application’s availability, can occur more frequently.
The objective of an incremental backup is to capture only the changes in a
database since the last backup. For logged databases, this is done by capturing
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transaction log data from the Domino server—in effect, archiving the “changed”
Highlights data in your Domino environment from one full backup to the next. Tivoli
Data Protection for Lotus Domino supports two types of incremental backups.
In addition to archiving the transaction log (which captures the changes for
logged databases), Tivoli Data Protection for Lotus Domino also provides an
incremental backup command that backs up only the following:
• Any new databases that have not yet been backed up
• Nonlogged databases that have changed since the prior backup
• Logged databases that need a new full backup because the database
instance ID has changed
Tivoli Data Protection for Lotus Domino helps maintain the integrity of
your backup and recovery process. As new databases are added, they can be
included automatically in your established backup procedures. In addition, if
your Lotus Domino environment includes nonlogged databases, Tivoli Data
Protection for Lotus Domino makes it possible to enroll those nonlogged
databases in your backup and recovery scheme.
If a recovery is necessary, it can be accomplished by restoring the latest full
backup, followed by a restore of the transaction logs that have been archived
since that backup, to whatever point in time you specify.
Administrators can manage Transaction log support
Domino transaction logs with Tivoli Data Protection for Lotus Domino is designed to help you take full
the Tivoli solution. advantage of the transaction log capabilities built in to Lotus Domino R5.
Tivoli Data Protection for Lotus Domino incorporates several features that
let you efficiently manage the transaction logs produced in your Domino
environment and exploit their full potential for implementing a robust backup
and recovery process. The key features of this transaction log support include:
Ability to archive transaction log files: This helps increase availability by
minimizing the network traffic required to implement an effective backup
and recovery plan for your Domino resources. With transaction log archiving
in place, you can use frequent incremental backups to reduce the need for
resource-intensive full backups of your Domino databases, which can
significantly decrease your backup windows. And because transaction log
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archives are smaller than full database backups, they require less storage
space; this gives you the opportunity to use storage resources more efficiently
than would be possible with a backup and recovery plan that uses full
backups exclusively.
Ability to archive the “currently filling” transaction log file: Tivoli Data
Protection for Lotus Domino uses the most current version of the backup API
provided by Lotus. This API permits all transaction log files to be archived—
both those that have reached their 64MB limit and the transaction log file
that is currently filling on the Domino server. As a result, all your transaction
log data is protected, helping provide a full and complete recovery with
virtually no loss of data.
Protection against log space overflow: Tivoli Data Protection for Lotus Domino
works to maintain the integrity of your Lotus Domino databases by providing
“log archive threshold” functionality. This functionality helps guard against
a situation where the transaction log fills up the available log space on the
server, a condition that would cause the Domino application to grind to a
halt. To prevent such an occurrence, Tivoli Data Protection for Lotus Domino
provides threshold parameters on the archive log command. This lets you
schedule transaction log archiving to occur often (for example, every hour) if
necessary—and yet not perform the archive unless the log has reached the
threshold you specify (expressed as a percentage of log volume capacity). This
helps you avoid affecting the production system unless absolutely necessary
during peak periods, while also protecting the Domino environment against
“log full” situations.
Automatic retrieval of archived transaction log files during database recovery:
Tivoli Data Protection for Lotus Domino can help restore archived transaction
logs. It lets you complete a real point-in-time recovery of your Domino
environment using a combination of full and incremental backups. This
involves restoring a full backup, then applying the transactions from the
transaction log up to the desired point in time. Tivoli Data Protection for
Lotus Domino makes this restore process even easier by providing automatic
retrieval of archived transaction logs as necessary. You simply indicate a
specific point in time for the database recovery, and Tivoli Data Protection for
Lotus Domino will automatically select and apply the transaction log files
needed to complete the restore.
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Tivoli Data Protection for Lotus Domino provides an additional level of
Highlights protection for your Domino environment by intelligently scanning for any
changes to Database Instance IDs (DBIIDs). Occasionally you might take
actions that produce DBIID changes, such as performing maintenance work
on your servers or completing a scheduled compression of database files.
When DBIIDs change because of these actions, your most recent full backup
can no longer be used to initiate a system recovery supplemented by
transaction log archives. Tivoli Data Protection for Lotus Domino helps
protect you against this potential exposure by automatically detecting when
DBIIDs have changed. It then initiates a new full backup to capture the
changed data, providing the backup files you need to complete a restore.
Data protection for clustered environments
You may have implemented a clustering strategy in your Lotus Domino
environment to enhance the availability of the application and protect against
hardware or system failures on a given machine. Tivoli Data Protection for
Lotus Domino provides a full set of backup and recovery capabilities when
deployed in either one of two common clustered environments: Lotus Domino
Cluster or Microsoft Cluster Server. In either case, Tivoli Data Protection for
Lotus Domino can intelligently manage backups to help prevent data loss in
the event of a failover.
With the Tivoli solution, Additional features
administrators can restore data Tivoli Data Protection for Lotus Domino provides several additional features
down to the individual user level. to help you improve backup and restore performance. It offers a way to
achieve fine granularity in your restores—down to the level of individual users
and mailboxes. It also gives you the flexibility to restore individual mailboxes
to a different location under a different name, making it possible to duplicate
mailboxes to a specific point in time and let your users extract individual
items or messages.
The Tivoli solution offers broad platform support with products available for
most major platforms, including Microsoft Windows®, and UNIX® platforms
such as Sun™ Solaris™, IBM® AIX® and OS/390® UNIX System Services
(USS). On the Windows platform, Tivoli Data Protection for Lotus Domino
lets you choose between a graphical user interface (GUI) or a command line
interface to perform backup and recovery functions. A version of the Tivoli
Data Protection product is available for the IBM OS/400® platform.
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LAN-free backup in SAN environments
Highlights Many companies with substantial storage requirements have elected to
implement SANs as a way of managing their storage resources more efficiently
while also removing storage-related traffic from their LANs.
Tivoli Data Protection for Lotus Domino can help you realize additional
benefits from your investments in SAN technology. It can perform backups
and restores directly through your SAN, helping minimize their impact on
the LAN and on LAN-dependent applications and resources. It supports this
LAN-free functionality on several platforms: Windows, AIX and Solaris.
By communicating with a Lotus How Tivoli Data Protection for Lotus Domino works
Domino API, the Tivoli solution Tivoli Data Protection for Lotus Domino supports the Lotus Domino server,
can restore data to a specific communicating directly with the backup API provided by Lotus Domino R5.
point in time. Based on this communication, Tivoli Data Protection for Lotus Domino can
read databases and transaction log files from the disk of the Lotus Domino
server, even while the server is online. From there, Tivoli Data Protection for
Lotus Domino automatically transfers the data to the Tivoli Storage Manager
server. The Tivoli Storage Manager server is responsible for writing the
data to defined storage media (direct access storage device, optical and tape).
Depending on your environment, backup data can be transferred locally over
the LAN or over the SAN.
When a restore is required, Tivoli Data Protection for Lotus Domino can
handle the whole process automatically. You simply select a database backup
version and specify the point in time you want the restore to cover. It then
retrieves the full backup you selected from the Tivoli Storage Manager storage
device and restores it to the Lotus Domino server. Then Tivoli Data
Protection for Lotus Domino automatically retrieves the transaction log files
needed for recovery to the point in time you specified. Transactions from
these transaction log archives are then applied to the restored full backup to
complete the roll-forward recovery.
LAN-free implementation
If you operate a SAN environment you can use Tivoli Data Protection for
Lotus Domino to help manage the connection of your Lotus Domino server
to designated storage devices directly over the SAN. In this LAN-free scenario,
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most backup data is transferred over the SAN; only the metadata for the
Highlights backup files flows over the LAN to the Tivoli Storage Manager server. This
approach lets you offload network traffic from the LAN while still using a
centralized Tivoli Storage Manager server to manage the storage of your
backup data.
Tivoli Data Protection for Tivoli Data Protection for Microsoft Exchange
Microsoft Exchange can With Version 2.2 of Tivoli Data Protection for Microsoft Exchange you have
maximize the protection a powerful tool for enhancing your backup and recovery procedures for
of data in your Microsoft Microsoft Exchange server databases.
Exchange databases.
Tivoli Data Protection for Microsoft Exchange 2.2 is designed to support both
Microsoft Exchange server 5.5 and Microsoft Exchange 2000 server. It uses
the backup APIs provided by Microsoft to help maximize the protection of
your data and provide a professional, wide-ranging storage management
solution for your Exchange environment.
Tivoli Data Protection for Microsoft Exchange works in conjunction with your
Tivoli Storage Manager server to make it simple for you to:
• Perform “hot” online backups of Exchange server storage groups
and transaction logs
• Maintain multiple versions of Exchange server storage group and
transaction log backups
• Restore storage group and transaction log backups and replay the
transaction log files
• Automatically inactivate previous backups when a full backup
is performed
• Automate scheduled backups
• Set automatic expiration of backup objects based on version limit
and retention period
• Monitor results through the Tivoli Data Protection for Microsoft Exchange
activity log and automatically prune the activity log
• Query a local Exchange server or a connected Tivoli Storage Manager
server for configuration information
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Highlights
Figure 2: The graphical user interface of Tivoli Data Protection for Microsoft Exchange.
With the Tivoli solution, How Tivoli Data Protection for Microsoft Exchange works
administrators can copy Exchange Whether used in an Exchange 5.5 environment, an Exchange 2000 environment
server databases or storage groups or a combination 5.5 and 2000 environment, Tivoli Data Protection for
onto Tivoli Storage Manager server Microsoft Exchange provides the same basic backup functionality. It gives you
storage devices. the ability to create a copy of an Exchange server database (or storage group)
on your Tivoli Storage Manager server storage devices. The backup includes
the transaction logs associated with the database.
Exchange on
Windows NT®/ Exchange on Exchange on
Windows 2000 IBM AIX OS/390 USS
Tivoli Data Protection for Exchange
Local Area Network
Tivoli Storage
Manager Server
Direct Attached Storage Devices
Figure 3: Architecture of Tivoli Data Protection for Microsoft Exchange.
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When a backup operation is initiated, Tivoli Data Protection for Microsoft
Exchange automatically performs the following actions:
• Begins a session with a Tivoli Storage Manager server
• Informs the Exchange server that a backup is about to begin
• Reads data from the Exchange server and forwards it to the Tivoli Storage
Manager server
• Informs the Exchange server that the backup has completed
• Ends the Tivoli Storage Manager server session
Tivoli Data Protection for Microsoft Exchange can produce all the different
types of backups specified by Microsoft backup APIs.
Full backup: Backs up the specified storage group as well as associated
transaction logs. After the storage group and logs are successfully backed up,
the log files are deleted.
Incremental backup: Backs up only the transaction logs and then deletes
them. If the backup fails, the log files will not be deleted.
Differential backup: Backs up only the transaction logs but does not delete
them. If you perform a full backup and then perform only differential
backups, the last full backup plus the latest differential backup has the data
needed to bring the storage group back to the most recent state. This type of
backup is also called a cumulative incremental backup.
Copy backup: Similar to a full backup, except transaction log files are not
deleted after the backup. A copy backup can be used to make a full backup
of the Exchange server storage group without disrupting regularly scheduled
backup procedures that use incremental or differential backups.
Database copy backup (Exchange 2000 server only): A special backup
function that backs up only the specified database as well as associated
transaction logs. The transaction log files are not deleted after the backup.
A database copy backup can be used to make a special full backup of the
Exchange 2000 server database without disrupting backup procedures that
use incremental or differential backups.
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Optimize your backup strategy
Highlights Because Tivoli Data Protection for Microsoft Exchange is application-aware,
it provides great flexibility for you to develop and implement a backup and
The Tivoli solution offers options for
restore strategy that meets the needs of your enterprise. Depending on factors
a backup and restore strategy.
such as network traffic management, your available window for backups and
the acceptable time required for a restore, you might choose one of several
backup strategies.
Full backups only: This strategy is commonly used with Exchange servers that
are relatively small, because each backup file contains enough data to restore
the entire storage group. The disadvantage is that full backups can take a long
time to perform.
Full-plus-incremental or full-plus-differential backups: These strategies are
commonly used when the normal backup window or network capacity cannot
support a full backup on a daily (or more frequent) basis. In these cases, a full
backup can be performed periodically (for example, weekly on weekends),
supplemented by a more frequent series of incremental or differential backups
during which only changed data is backed up. This approach can reduce
network traffic and shorten backup windows. However, it also makes the
restore process more complex by requiring both the latest full backup and any
subsequent incremental backups, or the latest full backup plus the last
differential backup, to be restored.
Note: You should not mix incremental and differential backups, because doing
so can make the restore process unnecessarily complicated and confusing.
High-performance features
Tivoli Data Protection for Microsoft Exchange incorporates several features
that can help improve the overall performance of your Exchange environment.
These high-performance features include the following areas:
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Buffering: Tivoli Data Protection for Microsoft Exchange can use
asynchronous execution threads to transfer data between the Exchange
servers and Tivoli Storage Manager servers, increasing overall throughput.
Multiple data buffers are used, to allow one thread to read data from an
Exchange server while another thread sends data to the Tivoli Storage
Manager server.
LAN-free support: If you operate a SAN environment, you can use Tivoli Data
Protection for Microsoft Exchange to help avoid network constraints. It can
automatically manage the connection of your Exchange server to designated
storage devices directly over the SAN. This allows most backup data to be
transferred over the SAN, while only the metadata for the backup files flows
over the LAN to the Tivoli Storage Manager server.
Local Area Network
Exchange Servers with
Tivoli Data Protection
for Exchange
Meta Data
Tivoli Data Protection Tivoli Storage
for Exchange Manager
Data Client Tivoli Storage
Fibre Channel
Manager Server
Network
Storage Area Network
Shared Storage
Devices
Figure 4: LAN-free implementation of Tivoli Data Protection for Microsoft Exchange.
Cluster support: If you have Exchange server running in a Microsoft Cluster
Server environment, Tivoli Data Protection for Microsoft Exchange can
intelligently manage backups to help prevent data loss in the event of a
failover situation.
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Using Tivoli Data Protection for Microsoft Exchange to optimize restores
Tivoli Data Protection for Microsoft Exchange can help simplify the process of
performing a restore on your Microsoft Exchange servers. When a restore is
required, you can use Tivoli Data Protection for Microsoft Exchange to help
complete the process automatically. Depending on the version of Exchange
you are running, you are prompted to begin the restore by:
• Stopping any running services (Exchange 5.5 server)
• Dismounting the databases (Exchange 2000 server)
Then, Tivoli Data Protection for Microsoft Exchange takes the
following actions:
• Starts a session with a Tivoli Storage Manager server
• Informs the Exchange server that a restore is about to begin
• Restores the specified storage group(s) and logs from the Tivoli Storage
Manager server (In a restore performed with Exchange 2000 server, the
logs are restored to a temporary location as specified by the user.)
• Informs the Exchange server that the restore has completed
• Ends the Tivoli Storage Manager server session
Depending on the backup strategy you have chosen, Tivoli Data Protection for
Microsoft Exchange can help simplify the process of restoring the correct
backup objects from the Tivoli Storage Manager server. For example, if you
are restoring from an incremental backup, Tivoli Data Protection for Microsoft
Exchange can:
• Automatically highlight the last full backup in the GUI window and
prompt you to initiate the restore
• Then automatically highlight the other incremental backups performed
since the last full backup and prompt you to initiate the recovery of the
appropriate incremental backup files
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If you are restoring from a differential backup, Tivoli Data Protection for
Microsoft Exchange can:
• Automatically highlight the last full backup in the GUI window and
prompt you to initiate the restore
• Then automatically highlight the most recent differential backup (but not
other differential backups that may have been performed since the last full
backup) and prompt you to initiate the recovery of the appropriate
differential backup file
Using Tivoli Data Protection for Microsoft Exchange in conjunction with the
Tivoli Storage Manager backup/archive client can provide complete protection
for your Exchange environment. The Tivoli Storage Manager backup/archive
client handles many key Exchange elements, such as the active directory and
file-level data objects, while Tivoli Data Protection for Microsoft Exchange
helps verify that you have the database objects you need to perform a
comprehensive restore.
On an Exchange 5.5 server, the Tivoli Data Protection for Microsoft Exchange
solution can back up and restore:
• Directory database and transaction logs
• Private and public information store databases and transaction logs
On an Exchange 2000 server, the Tivoli Data Protection for Microsoft
Exchange solution can back up and restore:
• Information store storage groups (databases) and transaction logs
• Key management service databases and transaction logs
• Site replication service databases and transaction logs
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IBM software integrated solutions
Tivoli Storage Manager Mail Extension solutions support a wealth of other
offerings from IBM software. IBM software solutions can give you the power
to achieve your priority business and IT goals.
• DB2 software helps you leverage information with solutions for data
enablement, data management and data distribution.
• Lotus software helps your staff be productive with solutions for authoring,
managing, communicating and sharing knowledge.
• Tivoli software helps you manage the technology that runs your e-business
infrastructure.
• WebSphere software helps you extend your existing business-critical
processes to the Web.
To learn more
For information on the Tivoli Storage Manager Mail Extension solutions and
integrated solutions from IBM, contact your IBM sales representative or visit
info.tivoli.com/storageforsuccess
Tivoli software from IBM
An integral part of the comprehensive IBM e-business infrastructure solution,
Tivoli technology management software helps traditional enterprises,
emerging e-businesses and Internet businesses worldwide maximize their
existing and future technology investments. Backed by world-class IBM
services, support and research, Tivoli software provides a seamlessly
integrated and flexible e-business infrastructure management solution that
uses robust security to connect employees, business partners and customers.