Final file the business apac inventive healthcare companies 2020

MAY 2020 EDITION
Business APAC's 2020INVENTIVE HEALTHCARE COMPANIES
O Irigin ntegrated
tudiosS
The Main Ingredient of Successful
Project Implementations and Longevity
EALTHCARHE
INVENTIVE
COMPANIES
TELEHEALTH IS HERE TO
BECOME THE PART OF
HEALTHCARE’S NEW
NORMAL
Envisaging
Telehealth
Pg.22
FIVE EHR TRENDS
IN 2020
TO WATCH OUT FOR
EHR Trends
Pg.32
KENNETH KEE
CEO
ELECTRONIC HEALTH
RECORDS ENHANCING
HEALTHCARE WITH
TECHNOLOGY
EHR Trends
Pg.38

Amgen’s
Dedication
Heart
Amgen is dedicated to the fght against heart
disease and has now launched Breakaway from
Heart Disease™. The collective goal of this
national campaign is to help make America’s
heart health a priority.
Disease

LETTEREDITOR’S
Besides, the readers will also find engrossing articles related to the top industry trends in the section of
'Envisaging Telehealth' and 'EHR Trends'. In these articles, our writers have highlighted the new
healthcare landscape and summarized the upcoming trends in EHR. Furthermore, you can also visit our
website to get updated with the current business trends following the impact of COVID-19 crisis.
Remember that we have to be united to face this crisis, follow the guidelines of government authorities,
and keep the hope of doing the best again.
Featured on the magazine cover is Origin Integrated Studios, which commenced its journey with a
mission to make a difference by providing quality healthcare solutions through a team of talented,
enthusiastic, and passionate software developers and designers. Further in the magazine, we have also
featured Dyna Biotech, Tranquilmoney, Proximie, Elate RCM, and IDSolutions. These innovative
companies are persistently striving to provide optimum patient care and enhancing the way clinicians
interact.
For a long period of time, experts were skeptical about the future of healthcare and envisioning
how healthcare might look in the coming years. However, the outbreak of the pandemic has
changed the landscape and possibly the future of healthcare. The healthcare ecosystem has been
pushed to an unfamiliar world of remote working, virtual doctor visits, and a supply chain marked by
extreme shortages. However, the health-tech companies have the potential to drive efficiencies and
confront challenges by applying solutions like IoT, augmented reality, machine learning, and additive
manufacturing. Likewise, the healthcare sector is prepared for every consequence regardless of handling
the twin burden of effective patient care amid crisis.
Nevertheless, this sudden transformation has led to a series of questions like—What does this mean for
the health care ecosystem not just today, but tomorrow?Will the new reality provide consumers the
opportunity to receive quality, equitable care when it's needed so they can focus on their long-term well-
being?
As an attempt to answer these questions, our team of Business APAC has come up with a new magazine
issue “Business APAC Inventive Healthcare Companies 2020”. In this issue, the inventive healthcare
professionals have highlighted the significance of change the healthcare will witness. These
professionals are certain that the healthcare sector may emerge even stronger than before, once the
COVID-19 outbreak has resolved.
Vidya Joshi
Editorial Coordinator
Envisioning The Future Of Healthcare!
EALTHCAR
E
INVENTIVE
COMPANIES
2020

PAGECREDIT
Publisher :
Editor-in-Chief :
Archana Ghule
Vikram Suryawanshi
Editorial Coordinator : Shubham Biradar
Vidya Joshi
Rakesh Mahto
Utkarsh Deshpande
Art Director : Vinod Alhat
Head of Distribution & Production: Aakash Mahajan
Business Analysts : Maria Smith
Advertising : Jacob Eddy
BUSINESS APAC
C-206, Wisteriaa Fortune, Wakad, Pimpri-Chinchwad, Maharashtra- 411057
Business APAC Magazine is published by Pericles Ventures Pvt Ltd. Reproduction or use of this publication in any manner
without any permission of the publisher is prohibited. The team of Business APAC Magazine has made every port to ensure the
accuracy of the content. The publisher assumes no responsibility of any part of the content of any advertisement in this
publication, including anyerrors and omissions therein. All rights are reserved by Pericles Ventures Pvt Ltd.
+1 (213) 814-2941 info@businessapac.com www.businessapac.com
Project Manager : Shivani Gupta
Web Development & Maintenance : Vishal More

C O N T
O Irigin ntegrated
tudiosS Pg.10
COVER
STORY
Dyna
BIOTECHPg.18
ProximiePg.30

E N T S
TELEHEALTH IS HERE TO
BECOME THE PART OF
HEALTHCARE’S NEW NORMAL
Envisaging Telehealth
Pg.22
FIVE EHR TRENDS TO
WATCH OUT FOR IN 2020
EHR Trends
Pg.32
ELECTRONIC HEALTH RECORDS
ENHANCING HEALTHCARE
WITH TECHNOLOGY
EHR Trends
Pg.38
A R T I C L E S
ELATE
RCMPg.20 IDSolutions
Pg.28
Tranquilmoney
Pg.34

The Main Ingredient of
Successful Project Implementations
and Longevity
O Irigin ntegrated
tudiosS
COVER
STORY
INVENTIVE HEALTHCARE COMPANIES
10

WE
DELIVER
HIGH
QUALITY
SERVICES
O
ver the years, Malaysia Healthcare has presented a
seamless end-to-end healthcare journey experience,
aﬀording quality care for the peace of mind of
healthcare travelers. Besides being one of the leading countries
in Southeast Asia for medical tourism, the increasing aging
population in Malaysia is sighted to bring revenue-earning
opportunities for healthcare companies. Excelling in the
Malaysian private healthcare is Origin Integrated Studios,
developing innovative and creative software solutions for
Malaysia and its regions. Origin is one of the very few software
development companies which focuses on enterprise systems for
the healthcare industry.
Origin was established in 2015 with an aim to become a
household brand in the healthcare industry and focusing on a
long term and trusting relationship with its customers.
Headquartered in Kuala Lumpur, it is the fastest-growing
Multimedia Super Corridor (MSC) status software development
and solutions company. Within a year of establishment, it
managed to expand in the Asian countries primarily in Indonesia
and now working together with customers in their business
expansion into the Philippines, Vietnam and South Korea. Origin
is currently serving more than 20 hospitals and 15 clinics in
Malaysia and Indonesia.
The Leader behind the Curtain
Origin was requested to deliver a state-of-art comprehensive
EMR solution by a local healthcare provider. Thus, due to
Kenneth Kee's (CEO) decade of experience in enterprise
business software applications and solutions, the company set
out to create groundbreaking products along with a team of
expert software developers. Kenneth is always updated with the
daily news and tech trends in the healthcare industry. As a leader,
it becomes his responsibility to stay updated with the trends so
that the solutions Origin provides stays relevant to the time.
Apart from this, he also attends conferences and seminars to stay
connected with industry veterans, healthcare specialists, and
healthcare solution vendors.
Kenneth initially started his career as a Sales Executive serving
an ICT consulting company in Asia. For 18 years, he contributed
“To ensure the quality
of our support services,
our support team
provides an immediate
response to a user on
any issues and provide
bug ﬁxes as and when
reported 24/7.”
COVER
STORY
12

sales in banking, manufacturing
and healthcare industries. While he
was a Vice President of Sales for
the enterprises' software solutions,
he decided to leave and remained
as a Director till early 2020. It was
then he noticed that there was a gap
in the healthcare system
particularly outdated client-server
based hospital information system
lacking in the EMR and integration
to systems. This led him to venture
into developing modern web-based
healthcare application software
Electronic Medical Record
(Origin EMR) is the flagship
product of Origin, followed by the
Origin Hospital Information
System (Origin HIS).
These two products have been
developed with over 10 years of
industry experience which touts
high adoption rates amongst the
doctors and nurses. Both of these
products have gained popularity
due to its accuracy and efficiency.
Origin's products are reliable and
Products That Embark Accuracy
and Efficiency
solutions with his team of
passionate and talented software
developers in mid-2015. “All
started from one hospital looking
for hospital information system
with EMR,” said Kenneth.
Origin has pioneered in its EMR
services and gaining popularity
across the sector despite the
competitors in the market. Origin
13

secure as they have been put on a
stringent test by the hospital quality
management team to be certified by
an external auditor for hospital
process flow. All security access
rights and changes in the system
are traceable through audit log and
versioning capability.
With the pandemic adversely
affecting all the businesses,
Kenneth has an optimistic outlook
and is hoping for the best to come
from this situation. The outbreak
has given notable exposure to the
healthcare sector. The healthcare
sector, however, is trying to
manage its hold and may even
emerge stronger than before after
the COVID-19 outbreak has
resolved. The same however cannot
The characteristics that distinguish
Origin products are that it is
developed on Java Platform i.e.
JAVA EE, the standard community-
driven enterprise software. The user
interface is also developed using
the latest web technologies, thus
making it as intuitive, user friendly
and up to date at the same time.
Further, Kenneth adds, “Origin
EMR comes with
iNTERFACEWARE IGUANA HL7
interface engine
which is used by more
than 800+ healthcare
providers and
vendors. It is fully
web-based support
for Mozilla Firefox
and Google Chrome.”
Looking For The Silver Lining
MISSION: To make an impact by
becoming a household brand in the
healthcare industry and focusing on
long term and trusting relationship
with our customers, the main
ingredient of successful project
implementations and longevity.
VISION: We are a
people company that
inspires young talent
software developers and designers
to make a positive difference in
developing innovative and creative
healthcare application software
solutions of internationally
recognized.
leading EMR providers Origin is
experiencing a high demand from
the existing hospitals for solutions
that can provide digitalization or
replacing the traditional healthcare
systems. Also, few new hospitals
are seeking the latest solutions to
meet the market expectation.
Our Global Vision &
Mission
In order to be upgraded and fit for
all the customer requirements, the
company is looking to improve the
services. Thus, Origin is
determined to focus on its plan for
the immediate and future needs of
its customers in the area of a
mobile patient portal, remote
patient monitoring system,
integration to various vital sign
monitoring devices, business
analytics management dashboard
and predictive analysis for the
patient bill.
stand true for the other sectors
which have been devastated. Across
all sectors, the largest disruptor to
productivity and the financial
implications had caused the offices
and business to hold and staff has
been quarantined at home. Being
positive, Kenneth predicts that it
may take up to 6 to 9 months for a
full recovery.
Kenneth concluded by saying, “I
foresee that more investors will
divert their investment into
healthcare and related industries
within this period while waiting for
others such as tourism, hospitality,
and entertainment. This is indeed
good news for the healthcare
solutions vendor.”
Upgrading and Developing To Be
Better
With a spike in digitization and
novel tech, most of the health
systems in APAC have begun
adopting the modernized platforms
such as EMR for storing medical
records digitally. Being one of the
“Origin addressed the issue of limitation of space
capacity for the fast-growing healthcare sector, by
using Origin EMR which helps efficiency in the
process flow by eliminating physical medical records.”
COVER
STORY
14

Ø Provide system generated reports required by insurance
or discharges.
Ÿ With EMR
Ø Improve patient safety by reducing potential human
errors due to manual transcription of doctor orders.
Ø Real-time entry and fast access to electronic medical
records.
Ø Improve patient safety through better documentation of
care give.
Ø Accessing patient information with mobile devices.
Ø Accessing patient information with mobile devices.
Ø Digitizing and online filing of paper-based clinical
documentation.
The OIS software provides interoperability, efficient
clinical services, and better patient safety,
Ø Seamless integration with EMR to achieve complete
online patient records.
Ø Online clinical handover during the shift for better and
safer care.
Ø Online nursing documentation for a care plan, order
fulfillment, eMAR, etc.
Ÿ With Document Scanning Management module
Ÿ With Nursing Module
Ÿ With CPOE
Ø Using Business Intelligence system or tools.
Automate accurate reporting.
Ø Provide accurate reporting mechanisms to assist
management decision and promote accountability.
Ø Physician orders are automatically routed to ancillary
services departments for more efficient services.
Ÿ With Reporting module
Ø Leveraging on the integrated platform for ease of data
collection.
Why choose
Origin
Integrated
Studios’
Software
solution?
15

DYNA
BIOTECH
A Perfect Blend of Functionality and
Affordable Biotech towards Global Society
Dr. Vinodkumar Patil | Founder
18

pentavalent vaccine for pediatric application at Serum
Institute.
The recent outbreak of COVID 19 has proven to be very
unfortunate. This has also affected the outlook for
Under the strong leadership of Dr. Vinodkumar, he and the
team of Dyna Biotech have been rewarded with several
awards and accolades like Business Excellence Award,
Company of the year Award 2020, Adarsh Udyojag Award,
Certificate of Excellence from CEO magazine, Industry
Young Academic Entrepreneur Award, Global Asian of the
Year 2019-20 Award, Greatest Brand of the year award and
the list goes on.
Adverse Effects of the Pandemic
Dr. Vinodkumar always believed that learning does not
stop; this self-stimulus to gain knowledge and experience in
the field of biotech benefitted to his clients and partners
with many logical marvels. In the years of his professional
journey, he simultaneously completed his Ph.D. and also
was awarded Doctorate of Philosophy in the field of science
and biotechnology at International Open University. Today,
he has an experience of more than two decades starting
from cleanroom design, equipment design, manufacturing,
validation and setting up processes for microbial and cell
culture products, and he showcases matchless and inspiring
expertise.
Expanding Products and Geographically
Dyna Biotech is a visionary organization, and the team is
determined to maintain the goal of Indian Multinational
brands. It envisions to 'Go Global' and thus is stepping
towards the exploration of the international market under
the leadership of Dr. Vinodkumar. Currently, the clientele
base is located in countries like South Korea, Taiwan,
Thailand, Bangladesh, Turkey, Germany, and the United
States. The team plans to extend its geographical expansion
and is the leading biopharma and biotech company in the
global healthcare market.
healthcare companies. Dr. Vinodkumar believes that in the
wake of this pandemic, the outlook has become gloomier
towards the healthcare companies. The COVID 19 has
ruined all the routine operations of hospitals, diagnostic
labs, Drug manufacturers, Biopharma equipment
manufacturers, Healthcare supplement providers, etc. The
major impact is the breakdown of the supply chain of the
healthcare management process, which has caused a
cascading effect on the healthcare industry. The fatalities
due to imbalance in the economy of the nation caused due
to Corona Disease will surely take time to heal. He also
predicts that this will create a disparity in all sectors,
including healthcare services as well.
Presently, Dyna Biotech has a stronghold in the healthcare
industry. Still, in the coming years, with a strong trust and
strong association with clients and vendors, it plans to cater
to Food processing industries, biodiesel manufacturing
firms, agro-based fertilizer businesses, dairy industries, etc.
Dr. Vinodkumar adds, “We strongly believe serving the
international market allows generating foreign currency for
development of the nation as well as society.”
Apart from Dyna Biotech, the team will also focus on the
growth of SV Biotech—another concerned sister branch of
Dyna Biotech. S V Biotech is a brainchild of Dr.
Vinodkumar, and the company deals with API
manufacturing, Diagnostic kits manufacturing and will be
leading new product development modules.
Dr. Vinodkumar concludes by saying, “We all, human
society have to prove again for our human civilization. We
have to be united to face this tragedy, follow the guidelines
of government authorities, and keep the hope of doing the
best again.”
Our continuous
innovation approach
towards the product
and services
development is a
key to keeping us
all above the
competitors.
19

ELATE RCM
Redefining Traditional Healthcare Models
and Transforming Medical Claim Management
Rita Chaudhury | Founder Director
20

TheHealthtechVeteran
Rita has achieved gold standard certification from the
American Academy of professional coders, USA as CPC.
Along with this, she is also Six Sigma Black Belt Certified
from Anexus Denmark Se Pvt Ltd. She is also “Advanced
HIPAA Policy and Procedure Development” certified from
American Health Insurance Management Association
(AHIMA), USA. She is a tech veteran and due to her
expertise, she has been a guest trainer at various hospitals
across the US and India. Besides, she has also authored
various articles that highlight medical errors and gaps. “I
always share my knowledge with my team, which matters the
most to our clients, they appreciate it and sometimes expect
me to share my knowledge with them too. I happily do the
same,”assertsRita.
To keep herself ahead from the competitors, Rita always is
abreast of the new changes in the industry by attending
conferences, through continuous education, reading books on
healthcare advancement, etc. Rita further said, “One has to
keep themselves updated always in this ever-changing
The skillful team is led by Rita Chaudhury, the Founder
Director of ELATE RCM, who has the experience of 18+
years in the International Healthcare Industry. Rita has always
been curious about the healthcare industry. She wanted to
pursue her career in medicine and earn the highest affiliation
as MD. However, due to some personal issues, she proceeded
to study computer programming and became an AI
programmer. Prior to establishing ELATE, she worked at
Jawaharlal Nehru University, New Delhi for 4 years. She
always wanted to work within the healthcare system, thus she
studiedUSAHealthcareComplianceandMedicalCoding.
ChallengesoftheHealthcareIndustry
With the rise of digitization and increased client demands,
there is a rising need for skilled professionals for streamlining
the hospital billing procedures and implementation of
compliance, which is an impetus to the growth of the
healthcare industry around the globe. Rita is affirmative that
due to this challenge the healthcare industry will create
various job opportunities for the seekers. However, healthcare
compliance is the one, which has to be taken as a priority for
patient care, as government and commercial insurances look
for the “medical necessity” in the documentation before
releasing the reimbursement of any claims. ELATE
incorporates HIPPA standards for the privacy and security of
patient data. Medical coders and billers' job is to maintain
these compliance criteria when submitting any claim to the
Insurance companies. Not maintaining the security standards
is resulting in denied claims due to fraudulent billing and the
providers come under the radar of RAC(Recovery Audit
Controller).
Rita explains, “Physicians' livelihood depends on the Medical
coders and this is the reason the certification on Medical
Coding from AAPC (American Academy of Professional
Coders) is so important”. ELATE also acts as the Education
Provider of AAPC in India on Medical Coding. ELATE
continuously striving for development of the skills among the
young graduates on Medical Coding, and creating job
opportunitiesinIndiaandAbroad.
The Coding Education will benefit the coders with sound
knowledge on medical coding, rules, and regulations
including compliance and reimbursement. A trained medical
coding professional can better handle issues such as medical
necessity,claimdenials,bundlingissues, andchargecapture.
industry. This is the key to success, survival, and to be on the
topofanychanges.”
BetterPatientCareOpportunity
Indian healthcare will soon follow compliance similar to
HIPPA compliance as data and identity protection is crucial
for everyone. ELATE aims to contribute to the Indian
Healthcare Industry by sharing knowledge in creating better
patient care opportunities and data protection and security.
For 5+ years ELATE has been successful in delivering service
with quality and commitment to the client, the turn-around
time for service delivery, and charges. By 2025, ELATE aims
to touch the lives of youths, by developing the skills in
medical coding and enhancing their employability in the
HealthcareIndustryofIndiaandabroad.
We focus on
providing timely
and errorless end-
to-end revenue
cycle solutions to
our clients.
21

It is well said that health is real wealth, not a piece of
gold or silver, but with times it is observed that humans
have grown too careless about healthcare. This has
spiked the responsibility of healthcare providers. Globally,
the healthcare industry is under continuous threat because of
rising chronic conditions and shortage of healthcare
professionals in all developed countries. As a solution to this
threat, Telehealth is gaining its popularity. With owing the
advancements in mobile technology, telehealth now can be
applied in multiple provider types with maximum
integration. When the pandemic has dawned upon humanity,
the concern for getting the healthcare needs addressed is
increasing. Data predicts that the crisis has turned a major
crowd towards virtual healthcare.
Although we all wish it didn't take a pandemic to drive
telehealth forward, for better or worse, it did. The emphasis
is now on telehealth in a big way, and with good reason.
Previously only about 25% used telehealth, but amid the
crisis, 59% are more likely to use the health services now.
The demand for telehealth is increasing, but many customers
remain confused or uncertain about its effectiveness.
Outlining Telehealth and Telemedicine
The Health Resources Services Administration defines
telehealth as the use of electronic information and
telecommunications technologies as it supports long-
distance clinical health care, patient and professional health-
related education, public health, and health administration.
These technologies include the internet, streaming media,
videoconferencing, and terrestrial and wireless
communications.
According to a WHO report, the many definitions highlight
that telemedicine is an open and constantly evolving
science, as it incorporates new advancements in technology
and responds and adapts to the changing health needs and
contexts of societies.
Telehealth and telemedicine are still used interchangeably,
but telehealth has grown to encompass a wider variety of
digital health programs and activities. In order to understand
the dichotomy of telehealth and telemedicine, it is essential
TELEHEALTHTELEHEALTH
Is Here To Become The Part Of
Healthcare’s New Normal
22
ENVISAGING TELEHEALTH

· Its purpose is to provide clinical support.
Embracing Telehealth amid Crisis
· Its goal is to improve health outcomes.
The reasons to embrace telehealth:
to define telemedicine first. Telehealth is distinct from
telemedicine because it applies to a broader variety of
remote healthcare facilities than telemedicine. Although
telemedicine refers primarily to remote clinical services,
telehealth may apply, in addition to clinical services, to
remote non-clinical services such as physician training,
administrative meetings, and continuing medical education.
· It involves the use of various types of ICT.
Some people still are in need of their physicians, and
exposure to telehealth will help make that possible. As with
all technology, there might be limitations, but telemedicine
has a major role to play not only in the screening of
COVID-19 symptoms but also in accordance with routine
needs and follow-ups. One of the certified physician Laurie
Fashakin, of Derrow Dermatology Associates, shared
“Our patients have been responsive and open to the
telehealth option. What's nice about telehealth is we can see
all our patients. It's important when treating chronic
conditions such as acne, psoriasis, and atopic dermatitis
that patients continue to have access to us and their
medications. Virtual visits make this possible during this
crazy time.”
Pandemic has forced people to lock inside their houses and
restrain from unnecessary movement. Despite the lockdown,
all the essential services are made available for people such
as groceries and medical care. But, people are unsure about
visiting the medical facilities amid crisis. For instance, the
COVID-19 has the worst outbreak in the US claiming160
million people which is nearly 49% of the US population.
With a drastic effect like this, people are refraining from
attending the medical facilities. But as healthcare is a
priority now, masses are turning towards telehealth or virtual
health.
Encountering Telemental Health Potential
As said in crazy times like this, mental health has been
suffering the most. Mental health has been on a constant
uphill pedestal, with cities and states closing non-essential
· It is intended to overcome geographical barriers,
connecting users who are not in the same physical
location.
Global Health Emergency Aiding With the Exposure
services on a near-daily basis, and as unemployment rates
ascend, this outcome is not surprising. The feelings of
anxiety and isolation have surged amongst individuals, and
with people already facing mental health issues are at their
worst. Data suggest that around 47% have reported that
their anxiety is high and about 51% reported feeling very
isolated. There is a huge demand for remote behavioral or
mental health services.
Virtual health can improve access to mental health services
for people with high rates of anxiety and social isolation at a
time when many in-person appointments are being limited.
However, for therapists, there's an added challenge of
building trust with their patients when there's a digital
barrier between them. Years of restrictive federal and state
laws have compelled therapists out of telehealth, and now
mental health professionals are struggling to migrate
online—often with no guidance on best practice or even
assurance that treatment can continue after coronavirus
fades.
The opportunity for this change has been huge for a long
time, but legislative and reimbursement barriers have
stopped it from happening. However, now reimbursement
obstacles are crumbling. Recently, the Federal
Communications Commission (FCC) has established a
$200M COVID-19 Telehealth Program to help eligible
healthcare providers continue to treat patients with the help
of telehealth tech. This is a great initiative and looking at the
potential of telemental health, it might be present even after
the crisis.
Such reforms have made telehealth into a financially viable
choice for practices that wish to remain open during the
current public health emergency and provide continuing
treatment for their patients.
Before COVID-19, generally, physicians were not charged
at the same amount for telehealth visits as would usually be
compensated for in-office visits. It left little reason for
doctors to fully accept telehealth. With the public health
emergency and as many doctors' offices are closed,
Medicare has lifted almost all of these limitations and
extended coverage, allowing for the delivery of telehealth
services to a much wider range of patients. That is good
news for patients and physicians alike. Telehealth will
provide a source of income for doctors during a very
difficult period, thus equipping their practice for potential
virtual treatment.
23

Tech Advancements Improving Telehealth
The crisis has benefitted the healthcare industry with the
required exposure and considerable growth of the telehealth
market. The factors contributing to the growth of the global
telehealth market are a rising number of patients suffering
from chronic diseases, a surge in the number of geriatric
populations, and an inclination toward home healthcare.
Rapid urbanization in developing countries, high
smartphone penetration, and the launch of various app-based
services are some of the other factors that are expected to
fuel growth in the target market. Due to these factors, the
market is estimated to grow at 22.67% for 2019-2026. A
research has forecasted that a large growth in the Asia-
Pacific telehealth market in the forecast period of 2019-
2026. This market growth will also help individuals
expecting to enter telehealth jobs and services.
Video-only telehealth technology may inherent limitations,
but when you combine medicine with technology, the
possibilities are infinite and major investments are made in
telehealth. The convergence of telehealth-connected tools
and the capability of the patient to access them easily would
continue to expand the level of treatment that could be
provided and potentially challenge in-person telehealth
visits. For instance, a study summarized that digital health
and telehealth combined will help the field of cardiology
become more automated.
Just as smartphones and televisions continue to develop, so
will the telehealth-enabling technologies. We can expect a
lot of innovation coming in this area; it'll be interesting to
see if regulations can keep up with the potential.
Telehealth plays a significant role in the COVID-19 crisis
for now. Acceptance by both patients and healthcare
providers would help lay the groundwork for maintaining its
place in the future of the continuum of care. Just as the
concept of robotic-assisted surgery seemed a little too
futuristic not too long ago, they're here to stay. To succumb
to the importance of telehealth decreases the immense
potential for the immediate and long-term future of
healthcare.
Envisaging Telehealth Pathway
Telehealth has finally found its foothold in the healthcare
industry as the crucial contribution of telehealth to keeping
people safe cannot be overstated. But, amid the crisis, each
industry is pushed into the virtual world with 10 years of
change in a week. Not all were prepared for the change, but
this might help us prepare for the virtual world we anticipate
in the future. Telehealth is a vital part of that virtual world
and it needs to be closely examined.
Currently, the spotlight is on telehealth in a big way, and for
a good reason. It will embrace the assessment needed to
make decisions on the potential extension and availability of
telehealth. It would also be a lesson on how telehealth
services will best be used in possible public health
emergencies. To conclude, it seems telehealth is here to stay
beyond the pandemic and we need to embrace the ways that
it will impact and improve the organizations. We can
envisage the pathway for telehealth as, initially slow
adoption, but then a significant foothold, and finally
ubiquity.
24

IDSOLUTIONS
Augmenting The Diverse And Disparate
Healthcare Systems
Video Visitation extends the reach of healthcare workers
into rural and remote areas. The solution removes the
barriers for patients to receive care from general
practitioners and also supports communication with third
party specialists if desired. “We aim to enhance the
efficiency and scalability of Telehealth capabilities,
enabling them to be done anywhere anytime in a diverse
To anyone who has not been paying attention, there
is a global shortage of healthcare professionals.
This can be attributed to a number of causes,
including a growing number of chronic conditions in a
multitude of healthcare sectors. Most notably of late is the
global pandemic, which has created a flood of people
seeking medical assistance. Despite health and wellness
being a global issue, laws, policies, and institutional support
for programs to address health and wellness concerns differ
from country to country. In addition to regulatory impacts
on health-related services, a host of cultural variances are
also at play that must be considered. IDSolutions has
devoted years to building a video solution that balances
cost, culture, and accessibility, while ensuring the easy and
effective delivery of communication technology for patients
and physicians. IDSolutions empowers healthcare
professionals to do more with less with Video Visitation.
Strategic Visionary of IDSolutions
and disparate environment,” says Tracy Mills, the
Founder, and CEO of IDSolutions.
Tracy is an industry veteran with more than 25 years of
experience in communication solutions across many
vertical markets. Before founding IDSolutions, he spent a
decade at AT&T leading communications software and
eventually as the Director of Video Conferencing. Apart
from being an entrepreneur, he is active in supporting and
growing lives through his other endeavor as the Director of
the Western Golf Association. Tracy also coaches various
youth sports teams and serves as a volunteer board member
for Forum Credit Union in supporting people to achieve
their financial dreams.
Implementing telehealth is challenging because the
requirements of any program and its users are infinitely
diverse and disparate. To cater to these requirements,
IDSolutions provide two main offerings within the
healthcare market—Continuity & MedSitter. Continuity is
securely connecting, integrating, and supporting
organizations' diverse and disparate clinical data, people,
workflows, and systems. It enables the change for
organizations while giving great consideration to the
At IDSolutions, Tracy is responsible for business planning
and strategic vision as well as management of its day to day
business. He leads the company with the philosophy that
company culture is just as important as a business strategy.
The great integrity, ethics, and the highest standards
combined with Tracy's dedication to customer satisfaction
have been the key to IDSolutions' profitability and
productive team environment. Tracy has been committed to
delivering innovative technology solutions to IDSolutions
customers. He shares and embodies IDSolutions aspiration
of turning “Technology into a Solution” which enables and
enhances healthcare, education, and enterprise
communications.
Enhancing Healthcare Through Technology
Tracy Mills | Founder & CEO
28

existing workflows and processes. Most importantly
Continuity does this with end to end 24x7 support.
Blend of Technology and Innovation
In addition to MedSitter, IDSolutions have a range of
telehealth configurations and tools that enable remote
communication with physicians, nurses, and care providers.
Besides this, MedSitter is the flagship product of
IDSolutions, which provides a cloud-based platform for
patient observation. It is a SaaS program that blends
software and hardware, enabling remote observation and
communication with patients. The product is primarily used
by the hospitals and health providers to record the fall risk
patients. Recently, MedSitter has been pivoted to observe
positive or presumptive positive COVID-19 patients. Tracy
explained further, “Typically a mobile cart with cameras,
speakers, and monitors are placed with the patient and a
remote observer can communicate with the patient with bi-
directional video and audio. In the context of COVID, this
can provide protective social distancing from patients and
preserve valuable PPE.”
IDSolutions has technology and innovation at its core,
which is evident in every solution the company has brought
to market. Most recently this has included integrated AI,
like machine learning to power the vision intelligence layer.
“In our vision intelligence layer we have real-time motion
detection, people and object detection for in-room context,
camera auto-tracking, ambient light measurement, and
more technology and,” Tracy explained. He continued, “
We are focused on
telehealth-enabling your
care programs, integrating
and supporting the diverse
and disparate as if they
were ONE program, your
program.
Commonality in our Humanity
innovation are great equalizers in ensuring global access to
care.”
As the healthcare industry struggled to find its feet amidst
the COVID-19 outbreak, other common challenges went
unmet, and oftentimes were exacerbated. Specifically how
to communicate across language barriers. MedSitter was
fortuitously positioned to address this issue, even before the
pandemic, and currently on track to support more than 60
languages, in which an observer can present pre-recorded
native speaker audio to a patient, by the end of the year.
What's more, many of those languages are available for
cross-language text-to-speech. MedSitter plans to expand
the language library to include American Sign Language, as
well as other manual languages in the future..
In an effort to improve usability and ease adoption of its
technology, MedSitter has worked to ensure that the
hardware offered can be used in a dual-purpose
configuration. Specifically, the medical carts can be used for
remote patient observation, but also for telehealth virtual
visitation, and soon, video remote interpreting. The
innovative solutions are the result of maintaining close ties
with its customers and partners. “We work with hundreds of
hospital organizations supporting their digital telehealth
and sitting needs, through these relationships we have deep
insights into the needs and challenges of healthcare as the
industry rapidly evolves,” concluded Tracy.
The pandemic has shown the global community that people
have more in common than not.Tracy is humbled to see that
the world has managed to find a common ground by
looking into the face of fragility and ultimately finding
strength. He adds, “We are determined to use every ounce of
our talent, resources, and partner relationships to help win
the fight against COVID-19.”
The pandemic has affected the healthcare industry and
altered the norms; priorities have changed as have how
hospitals are investing in their futures.. Tracy is optimistic
that even though the crisis has made clear the
vulnerabilities in the healthcare space, it has also opened
the door for a new generation of technology-based
healthcare services. Healthcare providers have had to
rapidly pivot to ensure they are able to provide care while
adopting new workflows, technologies, and methodologies.
Many challenges,like shortages of PPE kits, might be
temporary, the paradigm shift related to technology is here
to stay.
29

PROXIMIE
Saving Lives By Virtually Sharing
The World’s Best Clinical Practice
Dr. Nadine Hachach-Haram
30

the fight against COVID-19. The platform is secure and has
been deployed in over 50 hospitals around the globe,
completing more than 300 surgeries each month, in 30
countries. Proximie is fundamentally changing the way
clinicians train, interact, apply their expertise, and provide
optimum patient care now and in the future.
Building a business that aspired to change the paradigm of
surgery, whilst still a trainee surgeon with a young family,
was ambitious and not without its challenges, Dr. Nadine
concedes.
Disrupting the Status Quo
"Disruption in healthcare is complicated and anyone who
says it’s easy or straightforward has probably never
experienced it,” She explains. But if it’s solving a problem,
then the adoption can be swift and decisive.
Dr. Nadine adds: “We knew we had to build something for
the here and now, as well as for the future. It had to answer
an urgent need and have the potential to both decrease costs
and increase the efficiency and quality of care. That was the
dichotomy we had to overcome.”
"I think when we first set out there was understandably some
skepticism about whether or not we could match our
ambition to change the paradigm of surgery! There was also
concern about whether or not we could build something
intuitive yet capable of supporting the type of precision that
is required in an operating room. Would Proximie end up
being too otherworldly or cumbersome from an integration
perspective?”
Mission-driven Healthcare Professional
Necessity is the Mother of Invention
In many respects, Proximie was built for a pandemic of this
nature, due to its easy integration and the fact it works at low
bandwidth, with existing or easy to resource hardware, which
has meant the platform has been able to be installed across
multiple sites to support during the acute phase of the
pandemic.
"I’m a frontline surgeon that has been exposed to the
complexities of healthcare systems,” Dr. Nadine says. “I
understand the challenges around behavioral change, and
how sometimes the adoption of new technologies can be
slow. I also understand what may or may not work, within
the healthcare environment because I have experienced it
first hand. That has been invaluable." She adds: "Proximie
was born out of a need, and my ambition as a surgeon was to
find a solution and scale it using technology."
Apart from being a surgeon, Dr. Nadine reviewed several
technological elements ranging from the role of genomics to
advanced robotics as part of her role on the Royal College of
Surgeons “Future of Surgery” Commission. Having a keen
eye on future technological advancements has served her
well to date, but Dr. Nadine concedes COVID-19 has been a
catalyst for the rapid adoption of new technologies, and that
the pandemic is having a profound impact on healthcare
systems all over the world.
Being a surgeon has been instrumental in the Proximie story
to date, according to their founder, with Dr. Nadine
suggesting the insight she has accrued as a clinician has
provided her with a crucial overview of a complex industry.
Dr. Nadine says: “We must use a pragmatic, collaborative
and innovative approach to meet the challenges presented by
this viral pandemic, and that has meant us being even more
agile than we were before. There is an urgent need to
incorporate integrated technologies like Proximie into
routine or complex practices, because we can seamlessly
maximise healthcare resources, scale the delivery of
expertise, reduce transmission of the virus, and ultimately
ensure that every single patient has access to the best
possible care, regardless of where they are in the world.”
“Necessity is the mother of invention, which is particularly
palpable within the current COVID-19 climate,” Dr. Nadine
says. “We have seen Proximie can help form the basis of a
responsive approach to some of the challenges being posed
by COVID-19.”
We are changing the
way clinicians
interact, apply their
expertise, and
provide optimum
patient care, now
and in the future.
31

As more patient information is becoming digital and a large
number of consumers are expressing the desire to have
mobile access to their health records, the role of EHR is
becoming significantly influential in healthcare. According
to Definitive Healthcare data from 2020, more than 89
percent of all hospitals have implemented inpatient or
an ambulatory EHR system, which further justifies the
increased proliferance of EHR systems. However, newer
technologies are emerging day in and day out. Thus,
althoughEHR systems are firmly established in the medical
landscape, the ongoing technological progress necessitates
those providers to keep up with emerging trends. In this
article, we will go through five of these emerging trends to
O
ver the years, innovations in the healthcare sector
have influenced patient care and enhancements in
health information technology have improved
patient safety and reduced medical errors. Researchers
around the world are prioritizing the studies to improve
safety and reduce errors. Electronic Health Records (EHRs)
can achieve this vision by improving the efficiency and
quality of healthcare and by streamlining healthcare
processes. An Electronic Health Record (EHR) is an
individual's official health document that is shared among
multiple facilities and agencies.
The issues related to EHR were mentioned multiple times
Artificial Intelligence has already shown promising results
in the healthcare sector by assisting doctors by making
diagnoses and recognizing historical trends about a patient's
condition. Additionally, several companies are investigating
bringing AI to EHR via voice recognition capabilities. For
example, at Vanderbilt University Medical Center,
providers can query the tools by posing questions in natural
language, for instance, a physician could ask a voice-
enabled EHR system for details about a patient's last
recorded iron levels from blood tests. The system would
inform the doctor about those levels and also tell them
whether they are in a healthy range. Furthermore, Allscripts
and Northwell Health also recently partnered to build new
Voice-Enabled, AI-Based EHR. Especially for providers
who have continuous work to do, using voice commands
with patient care could be very useful.
anticipate for2020.
1. Blend of Artificial Intelligence and Voice
Recognition with EHR
2. Emphasis on Mitigating EHR Errors
FIVE
EHR TRENDSTO WATCH OUT FOR IN 2021
32
EHR TRENDS

3. Efforts to increase Patient Engagement
There are numerous benefits of moving to an EHR system.
For instance, Seattle Children's Hospital sees 350,000
patients annually and it uses the EHR system to have all the
information about those people in one place. Moreover,
EHR systems allow monitoring people outside the hospital,
such as when they're at home. EHR platforms could also
gather data about a connected medical wearable. Some
facilities also depend upon EHR platforms to boost patient
engagement levels and reduce manual tasks performed by
administrative staff members. Many of their patients are
tech-savvy, thus there was a push to offer mobile-first
services to them. Furthermore, one effort concerned using
theEHR platform to distribute appointment reminders to
people via text messages, as a result, the facility lowered its
cancellation rates by one-third, achieving a 4% average,
which is significantly below the industry average of
10.5%. Due to outcomes like these, a higher number of
facilities are likely to start using EHR platforms to increase
patient engagement.
in the ECRI institute's 2020 report containing the Top 10
Health Technology Errors to be aware in the coming year.
This was the first instance where providers were
overwhelmed with notifications from EHR platforms. As a
result, they ignored some of the notifications and
overlooked genuine issueswith patients.Moreover, this
report also brought up the risk of medical data not including
information about implants in patients that are sent for
medical imaging. The study recommended providing a
single phase to enter or check the presence of implant data
in an EHR. Lastly, the ECRI Institute cautioned that if a
medication administration order sent by an EHR platform
does not match the dosage time the provider intended, EHR
mistakes could happen. The coverage of these mistakes
would likely cause healthcare facilities to assess their
systems and see if the issues exist there. If so, they will look
for ways to reduce the problems.
4. Continuous Preparation for the 5G Network
The 5G network is set to take hold of the market in the near
future. In many residential areas, infrastructure updates are
going on along with the tests to check the network
performance. While other industry verticals are all ready for
5G, some analysts think that the healthcare sector is not
ready for 5G yet. The primary reason for this shortcoming
is the lack of compatibility between EHR systems. If this
incompatibility remains, there is a fear that it won't matter
Presently, many industries such as the supply industry are
using blockchain to increase visibility about shipments and
share the respective information with the relevant parties.
Likewise, it has the potential to be used in the medical
records as well. In an example from Brazil with insurer
Metlife, a blockchain platform facilitated recording cases of
gestational diabetes in pregnant patients by syncing with
their EHR information. The patient data then facilitated a
smart contract to trigger payouts associated with that
illness without the need to prove a diagnosis or even file a
claim. Presently, the blockchain technology for EHR is in
its early stages, but it is expected to gain momentum in
2020 and the near future.
To conclude, the emergence of technologies such as EHR is
fueling the growth of the healthcare sector. EHR has shown
significant potential in a very short period of time and
promises to be the technology for the future as well. Thus,
if implemented properly, these trends can revolutionize the
way providers and patients interact with EHRdata, and
ultimately help create mutually beneficial scenarios.
how fast the 5G network is and what benefits it may offer
the medical field. However, all the preparations don't relate
directly to EHR, for instance, Chicago's Rush University
Medical Centerinstalled 5G in one of its buildings because
it didn't want to deal with the vastly outdated
wiring.Shortly, these 5G preparations are expected to speed
up. As the preparationsaccelerate, the responsible parties
must also consider how the improvements might affect
EHR and the other aspects of patient care.
5. Incorporation of Blockchain into EHR
33

TRANQUILMONEY
INC.
A Premier Healthcare Financial
Management Services Provider
Headquartered in New Jersey, Tranquilmoney Inc.
is a software and services company that uses
leading-edge technology and proven TQM (Total
Quality Management) systems for cost-effective
information management and high-volume document
processing in the retail pharmacy, healthcare, insurance, and
other industries. The company's tagline, 'the network is the
people', mirrors its determination and passion for solving
the “three-body problem” of patients, physicians, and health
insurance companies. Its forte lies in proven delivery
capability in healthcare outsourcing, technology leadership
through proprietary technology, TQM, ISO 9001:2008
certified processes for service delivery at the back office in
India, and Dual Shore outsourcing.
As a leading company in the healthcare industry,
Tranquilmoney provides practice management and
healthcare receivables management technology and
services, enabling easy management of the healthcare
receivables, faster turnarounds, and automatic compliance
with HIPAA and the HITECH Act. The company
encompasses skilled team members who use their combined
years of experience in technology, healthcare, and business
process outsourcing to deliver superior, sustainable results
to their customers.
Delivering Receivables Management Solutions
The dynamics of healthcare claims and AR management, in
addition to the burdens on hospitals in the form of increased
paperwork, reduced insurance reimbursements or denials,
follow up —add up to a large administrative overhead.
Pharmacists and physicians, even after submitting claims,
are confronted with delayed reimbursements.
Reconciliation of claims to start with is a complicated issue.
It also has an adverse effect on cash flow. Tranquilmoney
understands these complexities and is helping them collect
claims faster through its complete receivables management
solutions. This includes Pharmacist and Physician Practice
Management software and services.
These services, combined with its powerful technology,
ensure expedited payment, reduce claim rejections, and
minimize the administrative overhead besides the total cost
of ownership (TCO). The leading company also takes care
of AR management related activities like medical billing,
electronic and manual claim submission, claim tracking and
verification, AR follow up, and maintains relationships with
patients or payers. The key aim of these services is to
simplify the health claims administration to make the health
Dr. Karun Philip
Chairman & CEO
34

plan more efficient, flexible, and responsive to the needs of
members and business partners.
Imbibing AI Along With Domain Experts
The competition is rising in the healthcare industry amongst
healthcare service providers to deliver quality care service.
They are leveraging advanced technologies and tools to
gain a competitive edge. Using this same approach,
Tranquilmoney is adapting state-of-the-art technologies and
integrating with its services and products. The company is
using Artificial Intelligence (AI) in collaboration with
domain experts to deliver the best breeds of services.
Addressing Global Healthcare Problems
The future is unpredictable. Many new issues related to
healthcare will emerge for healthcare players to tackle. As a
leading healthcare service provider, Tranquilmoney plans to
solve all healthcare problems, including financial issues,
globally. The company will continue to deliver value to
patients through its services and solutions.
A Seasoned Leader Spearheading the Healthcare
Transformation
Dr. Karun Philip (Chairman and CEO) is spearheading
the transformation of healthcare across the APAC region
through Tranquilmoney. He holds an M.S. and Ph.D. in
Computer Engineering and Biomedical Engineering from
the University of Iowa, and B.E. in Electrical Engineering
from Birla Institute of Technology & Science, Pilani, India.
He states, “I had high enough grades, and my family had
enough money to send me there. I focused on Control
Theory because calculus was always my love.” This led him
to use AI techniques to interpret medical images for a
project at his US graduate school, which was funded by the
US National Institutes of Health.
Prior to establishing Tranquilmoney, Dr. Philip ran Imagine
Technologies, Inc. It is a company focused on using
proprietary imaging and workflow technologies to enable
and outsource remote back-office operations for the
healthcare industries. Before founding Imagine
Technologies, the seasoned leader worked in the R&D
center at TCS, India's largest Software Company, in the
field of imaging technology.
Serving the healthcare industry over the past two decades,
Dr. Philip understands the demands of the current
environment. He does this by keeping an eye out in the
industry to stay updated with the latest news and trends.
Then, he applies the gained knowledge into
Tranquilmoney's services and products to gain a
competitive edge and lead the race.
Misrepresentation of Information
The coronavirus pandemic has triggered a chain-reaction
that is affecting every human being as well as business. As
a prominent key figure, Dr. Philip believes that the COVID-
19 is different from all prior pandemic only because of our
information about it, right or wrong, spreads
instantaneously via social media. He further remarks, “The
same techniques used in the previous pandemic will work,
but we must use the social networks themselves to provide
government monitored (but not government-controlled)
presentation of actual data.” Furthermore, Dr. Philip firmly
believes that data plays a crucial role in monitoring this
deadly virus.
The Changed Healthcare Landscape
Dr. Philip has observed that over the past years, the
healthcare industry has transformed into a consumer-
focused model due to escalating healthcare costs, aging
populations, and increased demands of quality care
services. In ancient times, the concurrent treatment of mind
and body was an essential part of the APAC region. Then
modern science took over in colonial days, but Japan had
remained relatively independent and led the way forward.
He firmly claims that we are now beginning to move
western medicine forward today by thinking backward, but
scientifically checking it.
Tranquilmoney
puts technology,
process, and
people to
work for you.
35

Electronic
Health Records
Enhancing Healthcare with Technology
38
Enhancing Healthcare

O
ver the years, innovations in the healthcare sector
have influenced patient care and enhancements in
health information technology have improved patient
safety and reduced medical errors. Researchers around the
world are prioritizing the studies to improve safety and reduce
errors. Electronic Health Records (EHRs) can achieve this
vision by improving the efficiency and quality of healthcare
and by streamlining healthcare processes. An Electronic
Health Record (EHR) is an individual's official health
document that is shared among multiple facilities and
agencies. As more patient information is becoming digital and
a large number of consumers are expressing the desire to have
mobile access to their health records, the role of EHR is
becoming significantly influential in healthcare. According to
Definitive Healthcare data from 2020, more than 89 percent
of all hospitals have implemented inpatient or an
ambulatory EHR system, which further justifies the
increased proliferance of EHR systems. Furthermore we have
illustrated the EHR system.
Patient's demographic, billing, and insurance information
Medication allergy lists
Laboratory and radiology results
Physical history and physician's orders
Nursing assessments, notes, and
graphics of vital signs
Reports for quality and safety personnel
Links to important clinical information and support
Trending labs, vital signs, results, and activities
pages for easy reference
Elements
of EHR
39

Common
Features
of EHR
Systems
For starters, EHR platforms set up a patient portal for consumers
to access information as well as allow for secure data sharing and
data access from other healthcare organizations.
EHRs also place patient care orders for
clinicians, such as medication orders and
diagnostic test requests.
EHRs can manage doses for specific
patients and alert physicians to any
possible drug interactions.
Electronic Health Record systems help coordinate
clinician workflow management and scheduling.
These systems offer assistance in completing
clinical, financial, and administrative coding.
Impacts
of EHR on
Patient Care
· Improved patient care
· Increased patient participation
· Improved Care Coordination
· Improved Diagnostics and
patient Outcomes
· Practice Efficiencies and Cost
Savings
40

Advantages
of EHR
Systems
· The ability to automatically share and update
information among different offices and organizations
· More efficient storage and retrieval
· Ability to share multimedia information, such as
medical imaging results, between locations
· The ability to link records to sources of relevant
and current research
· Easier standardization of services and patient care
· The ability to aggregate patient data
for population health management and
quality of care programs
· Less redundancy of effort
· Potential long-term lower costs to
medical systems.
Comparing EHR with Paper Records
Sr.
No. Criteria EHR PAPER RECORDS
1. Cost High initial cost, low
maintenance cost
High maintenance cost
2. Storage No physical storage
space required
Large storage space
required
3. Security Vulnerable to cyber
security issues
Vulnerable to human errors,
natural disasters, etc.
4. Access Easier access Tedious access
5.
Readability &
Accuracy
Highly accurate and less
room for confusion
Difficult to read and
understand
41

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