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Mad about wheels edition Designed By Maverick Studios
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Mad about wheels edition 01
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Liberteks
This is an initial view that brings together a number of different perspectives on the future of car servicing being driven by potential changes within the sector, in adjacent arenas and beyond. Having gained some feedback and opinion from around the world on which of these shifts will have greatest impact, which will happen first and what is missing from this view we have added in some potential future scenarios for how the future shifts could change customer experiences and business models for dealers and workshops. Further comments on these thoughts are welcome and will be shared in a few weeks time As with all futureagenda projects, the outputs will be openly shared for all to use as sources of insight and stimulus for innovation, strategy challenge and wider engagement.
The future of the auto service experience
The future of the auto service experience
Tim Jones
Issue 3 of Hatched www.yolkrecruitment.com
Yolk recruitment hatched issue 3
Yolk recruitment hatched issue 3
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כיצד הופכת חדשנות שהינה מושג שחוק באירגונים לתהליך מנוהל , שיטתי שמקפיץ אירגונים קדימה
ניהול חדשנות באירגונים
ניהול חדשנות באירגונים
C-urVision Ltd. Making Innovation Work
שירות וחדשנות הילכו שניהם יחדיו - כנס המצוינות בשירות מאי 2014
שירות וחדשנות הילכו שניהם יחדיו - כנס המצוינות בשירות מאי 2014
C-urVision Ltd. Making Innovation Work
ישנם 10 סוגי חדשנות שאירגונים צריכים לאמץ בעולם כל כך דינמי חדשנות מוצרים היא אחת מתוך העשרה במצגת זאת אנחנו חושפים אתכם לחדשנות נוספת שמבוססת שירות
הרצאה בנושא חדשנות מבוססת שירות 2015
הרצאה בנושא חדשנות מבוססת שירות 2015
C-urVision Ltd. Making Innovation Work
C-urVision is an agency that assisting companies to develop their service capabilities from basic needs up to full service innovation and service design cycles. C-urVision assisting companies to transfer to a better business situation, based on new business innovation tools and vast experience in strategy, technology and services
In a fictional world,will Product Manager define also Services?
In a fictional world,will Product Manager define also Services?
C-urVision Ltd. Making Innovation Work
Recomendados
Mad about wheels edition Designed By Maverick Studios
Mad about wheels edition 01
Mad about wheels edition 01
Shaaz Malik
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This is an initial view that brings together a number of different perspectives on the future of car servicing being driven by potential changes within the sector, in adjacent arenas and beyond. Having gained some feedback and opinion from around the world on which of these shifts will have greatest impact, which will happen first and what is missing from this view we have added in some potential future scenarios for how the future shifts could change customer experiences and business models for dealers and workshops. Further comments on these thoughts are welcome and will be shared in a few weeks time As with all futureagenda projects, the outputs will be openly shared for all to use as sources of insight and stimulus for innovation, strategy challenge and wider engagement.
The future of the auto service experience
The future of the auto service experience
Tim Jones
Issue 3 of Hatched www.yolkrecruitment.com
Yolk recruitment hatched issue 3
Yolk recruitment hatched issue 3
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כיצד הופכת חדשנות שהינה מושג שחוק באירגונים לתהליך מנוהל , שיטתי שמקפיץ אירגונים קדימה
ניהול חדשנות באירגונים
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C-urVision Ltd. Making Innovation Work
שירות וחדשנות הילכו שניהם יחדיו - כנס המצוינות בשירות מאי 2014
שירות וחדשנות הילכו שניהם יחדיו - כנס המצוינות בשירות מאי 2014
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ישנם 10 סוגי חדשנות שאירגונים צריכים לאמץ בעולם כל כך דינמי חדשנות מוצרים היא אחת מתוך העשרה במצגת זאת אנחנו חושפים אתכם לחדשנות נוספת שמבוססת שירות
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הרצאה בנושא חדשנות מבוססת שירות 2015
C-urVision Ltd. Making Innovation Work
C-urVision is an agency that assisting companies to develop their service capabilities from basic needs up to full service innovation and service design cycles. C-urVision assisting companies to transfer to a better business situation, based on new business innovation tools and vast experience in strategy, technology and services
In a fictional world,will Product Manager define also Services?
In a fictional world,will Product Manager define also Services?
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As business continues to move at light speed, companies are deploying flexible workforces that can be quickly engaged and on - boarded to keep pace. Behind the scenes, they need total visibility in order to optimize all areas of services procurement including complex spend, worker quality, corporate and external compliance and contingent workforce program efficiencies. And they need a new breed of technology to achieve this. Companies today need a Vendor Management System (VMS) that can easily integrate with other internal systems to enable a holistic view of both talent and spend. Brian Korsmeier, Account Manager - Fieldglass Anita Scott - eBay Ariba Commerce Summit 2014 San Mateo
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Get an analyst's perspective on the impacts they're seeing from business networks today. Whether seeking sources for spot buy opportunities, identifying and satisfying staffing needs, developing new ways to facilitate payments, or better managing supply chain and business risks, Andrew Bartolini and Chris Dwyer will explore the benefits they're seeing for the clients they work closely with and share their vision on where this may lead us in the future. Andrew Bartolini, Chief Research Officer, Ardent Partners and Chris Dwyer, Research Director, Ardent Partners - Ariba Commerce Summit New York City 2014
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Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social? This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry. Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive. http://www.capgemini.com/oracle
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Disruption is causing chaos in the banking industry. Customers are buying insurance at Costco, making deposits at the grocery store, and transacting on their mobile devices. They are looking for relationships that deliver the most value and the least friction, and aren’t afraid to bypass traditional banks to get them. To compete in this new reality, banks need to commit to building customer trust. In the presentation, “Banking’s Most Important Currency: Customer Trust,” Don Peppers, Founder, Peppers & Rogers Group, and Weston McDonald, Head of Financial Services, TeleTech, explore how to convert trustable banking customer experiences into a competitive advantage. Learn: - The reality of disruption and competition in retail banking - Why trust matters, and how it impacts the bottom line - How to identify and leverage five drivers of trust specific to retail banking
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In this presentation content, Don is taking the topic of omnichannel commerce and customer experience right to the core of their essence. What should businesses and management pay attention to in order to successfully transform their business digitally? And what is a good customer experience really about? Access the content now. Visit "The Future of Customer Engagement and Commerce" by SAP Hybris to get more valuable content around commerce, marketing, and customer engagement here: http://www.the-future-of-commerce.com/
Omnichannel Commerce & The Customer Experience - Featuring Don Peppers
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In this presentation content, Don is taking the topic of omnichannel commerce and customer experience right to the core of their essence. What should businesses and management pay attention to in order to successfully transform their business digitally? And what is a good customer experience really about? Access the content now. Visit "The Future of Customer Engagement and Commerce" by SAP Hybris to get more valuable content around commerce, marketing, and customer engagement here: http://www.the-future-of-commerce.com/
Omnichannel Commerce & The Customer Experience - Featuring Don Peppers
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Your end users are increasingly demanding personalized and relevant content, delivered via multiple channels that respond in new and innovative ways. This opens up a new spectrum of opportunities to increase customer advocacy and drive growth. In this presentation, the VP for Digital Customer Experience at Capgemini exclusively shares the findings of an upcoming Capgemini Consulting and MIT publication titled "Leading Digital" (published by Harvard Business Review Press), based on a study of more than 400 organizations. The presentation explains how these firms have successfully used digital to gain strategic advantage, sharing the principles and practices that can help achieve similar effective digital transformation to lay a profitable path to the future. Originally presented by Simon Short, Head of Digital Customer Experience, & Arjan Kramer, Global Lead for Ocommerce, for Capgemini at Oracle OpenWorld 2014. http://www.capgemini.com/oracle
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Both buying and selling have changed radically over the last few years. Companies without a true differentiation in the market place are finding themselves in more price driven situations dramatically impacting their profitability. Find out how your sales force can differentiate you while you work on defining a business strategy that will tell customers why they should do business with you.
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As business continues to move at light speed, companies are deploying flexible workforces that can be quickly engaged and on - boarded to keep pace. Behind the scenes, they need total visibility in order to optimize all areas of services procurement including complex spend, worker quality, corporate and external compliance and contingent workforce program efficiencies. And they need a new breed of technology to achieve this. Companies today need a Vendor Management System (VMS) that can easily integrate with other internal systems to enable a holistic view of both talent and spend. David Obadia, Fieldglass Sales Ariba Commerce Summit Paris 2014
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Get an analyst's perspective on the impacts they're seeing from business networks today. Whether seeking sources for spot buy opportunities, identifying and satisfying staffing needs, developing new ways to facilitate payments, or better managing supply chain and business risks, Andrew Bartolini and Chris Dwyer will explore the benefits they're seeing for the clients they work closely with and share their vision on where this may lead us in the future. Andrew Bartolini, Chief Research Officer, Ardent Partners - Ariba Commerce Summit Chicago 2014
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Business Commerce Innovation [Chicago]
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Newmat India is an exclusive partner for Newmat SAS, France, a global leader in the stretch ceiling industry for over 3 decades. We boast a PAN Indian presence and have a strong network of channel partners spread across the country. We help you realise your dream designs and our team can help create unique spaces. We are the preferred vendors for prestigious and important national projects.
NEWMAT Stretch Ceilings Service Provider in India
NEWMAT Stretch Ceilings Service Provider in India
NEWMATIndia
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sisternakatoto
Newmat India is an exclusive partner for Newmat SAS, France, a global leader in the stretch ceiling industry for over 3 decades. We boast a PAN Indian presence and have a strong network of channel partners spread across the country. We help you realise your dream designs and our team can help create unique spaces. We are the preferred vendors for prestigious and important national projects.
NEWMAT Stretch Ceilings Service Provider in India
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Islamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docx
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amilabibi1
A school certificate attestation is mandatory process to verify the authenticity of the certificate. Attestation On Time is a specialized certification company for document attestation services. If you are looking for employment or higher studies abroad, the school certificate needs to be attested. Why choose Attestation On Time for attesting your school certificate? Ø We prioritize your attestation needs. Ø All your school certificate attestation queries will be answered quickly Ø Document submissions handled directly. For more information about school certificate attestation in UAE, please contact us at info@attestationontime.com, call/WhatsApp at +971555514789/ +97142955338, or visit our website www.attestationontime.com
School Certificate Attestation in the UAE
School Certificate Attestation in the UAE
Attestation On Time
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brioneil
Norway visas can take up to ten days to two months to process. The Norway work visa for Indians is intended for individuals who have received a job offer from a Norwegian employer. The specific type of work visa depends on the nature of the work and the duration of the employment. Norway WP - (Salary 2500 Euro to 3500 Euro) Total cost 12.5 Lakh for Norway 3 stage payment 1) Pay 2.0Lwith documents & submit original passport 2) Pay 3.5L after offer letter 3) Pay balance after visa Docs req Scanned passport Passport size photo Resume Pan Adhaar Education doc Vaccination cert & PCC after Offer Letter
WORK PERMIT IN NORWAY | Visa Service
WORK PERMIT IN NORWAY | Visa Service
RKIMT
Presentazione a supporto dell'intervento di Francesco Draicchio, Presidente Società Italiana di Ergonomia (SIE) al webinar "PROFESSIONE ERGONOMO: LA NORMA UNI PER LA QUALIFICAZIONE PROFESSIONALE" del 16 maggio 2024
DRAICCHIO slide_Ergonomo_16maggio2024 slides 2.pptx
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Discover the transformative power of Wicca through our immersive online courses. Learn to harness ancient magic and connect with the divine, from the comfort of your home. Embark on a journey of spiritual growth and self-discovery.
Embracing the Digital Coven: Exploring Online Wicca Courses
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Anujj Elviis
Unlock the power of quantum computing with QServices. Our .NET experts deliver cutting-edge solutions to drive your business forward. Experience the future of computing and gain a competitive edge today.
Business Solutions with .NET Development in Quantum Computing.pdf
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QServices Inc.
Introducing Highmoon Office Furniture's Premium Ergonomic Chairs Highmoon Office Furniture is proud to present our premium collection of ergonomic office chairs, designed to provide unparalleled comfort and support for extended periods of sitting. Our featured chairs, the Molly Grey Ergonomic Chair, Molly Black Ergonomic Chair, and WEN-264 Executive Chair, combine cutting-edge ergonomic features with stylish design to enhance any office environment. Molly Grey Ergonomic Chair Price: 799 AED *********** Headrest: Adjustable mesh headrest for optimal neck support. Frame: Durable grey plastic and glass fiber frame. Armrests: 3D adjustable armrests covered with PU for added comfort. Mechanism: Features a 5-lock weight-sensitive synchro tilt mechanism with automatic tension adjustment. Seat Slide Function: Adjustable seat depth to accommodate different body sizes. Gas Lift: 65mm extended length, Class-3 gas lift for smooth height adjustment. Base: Sturdy 350mm nylon base with 60mm PU casters for easy mobility. Molly Black Ergonomic Chair Price: 699 AED ************** Headrest: Adjustable mesh headrest for superior neck support. Frame: Robust black plastic and glass fiber frame. Armrests: 3D adjustable armrests with PU covering for enhanced comfort. Mechanism: Equipped with a 5-lock weight-sensitive synchro tilt mechanism and automatic tension adjustment. Seat Slide Function: Adjustable seat depth for personalized seating comfort. Gas Lift: 65mm extended length, Class-3 gas lift ensuring smooth height transitions. Base: Durable 350mm nylon base with 60mm PU casters for effortless movement. WEN-264 Executive Chair Price: 1499 AED ********* Headrest: Moulded foam and PU upholstery, both angle and height adjustable. Back Design: Ergonomic back design with adjustable front tilt and normal angle, upholstered in durable fabric. Seat: High resiliency moulded foam with fabric upholstery for maximum comfort. Mechanism: Multi-functional tilt lock control with seat slider for customized seating positions. Armrests: Smart ergonomic armrests with 360-degree rotation and PU arm pads. Base: High-profile nylon base with twin casters (60mm) for superior stability and mobility. Gas Lift: Class-4 gas lift for reliable and smooth height adjustment. Why Choose Highmoon's Ergonomic Chairs? Our ergonomic chairs are crafted with the user's health and productivity in mind. The advanced features such as adjustable headrests, 3D armrests, synchro tilt mechanisms, and seat depth adjustments ensure that each chair supports a healthy sitting posture. The premium materials and build quality guarantee long-lasting durability and comfort. Upgrade your office seating with Highmoon Office Furniture's ergonomic solutions today and experience the perfect blend of comfort, style, and functionality. For more information or to place an order, visit Highmoon Office Furniture or contact our customer service team.
Office Chairs | Highmoon Office Furniture | Best Quality Ergonomic Chairs
Office Chairs | Highmoon Office Furniture | Best Quality Ergonomic Chairs
akhiladhaneesh5272
Plumbing issues can arise unexpectedly, causing significant inconvenience and potential property damage. The demand for reliable Emergency Plumbing Services is paramount in Dubai, where infrastructure is rapidly evolving. Emergency plumbers specialize in urgent repairs and installations, ensuring that homes and businesses remain functional and safe.
Emergency Plumber Services for Repairing and Fitting in Dubai.pdf
Emergency Plumber Services for Repairing and Fitting in Dubai.pdf
HandyMan Services Dubai
Gain valuable insights into pharmaceutical industry trends with an analysis of key developments expected to dominate the sector by 2025.
Key Pharmaceutical Industry Trends to Watch by 2025
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RNayak3
Is It Profitable to Open a Financial Service Business in Canada? In this PPT, we explore the profitability of starting a financial service business in Canada. We'll cover: 1. Overview of the Industry 📊: Insights into Canada's financial services sector. 2. Step-by-Step Guide 📝: From market research to launching your business. 3. Requirements 🎓: Necessary qualifications and licenses. 4. Cost vs Revenue 💸: Initial investments and potential earnings. 5. Pros and Cons ⚖️: Benefits and challenges of the business. 6. Top Expenses 💰: Major costs including office space, technology, and marketing. 7. Conclusion 🏁: Final thoughts on the profitability of this venture. Discover if starting a financial service business in Canada is right for you! 🚀 #FinancialServices #BusinessStartup #Entrepreneurship #Finance #Canada
Is it profitable to open a financial services business.pptx
Is it profitable to open a financial services business.pptx
Lakshay Gandhi
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1.
Copyrights© 2014 C-urVision
Ltd. all rights reserved www.C-urVision.comProprietary and Confidential Page 1 Zvika Weinshtock zvikaw@c-urvision.com 054-734-8234 May 2014
2.
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Ltd. all rights reserved סי על-יורויז'ן Page 2 סי-יורויז'ןלארגונים עוזרתלשנותחדשנות לייצר להם לעזור כך ובתוך קיימים עסקיים מודלים עסקי ובידול עסקיתובלארגון חדש כלכלי ערך לייצר כך,לקוח חווית על בהתבסס. כוללים ללקוחותינו מספקים אנו אותם השירותים: מבוסס לחברות חדשים עסקיים מודלים פיתוחLean Canvas ושירותים מוצר אסטרטגיות הגדרת לקוח וחווית שירות יכולות פיתוחמבוססService DesignוService Innovation Basic Product attached Advanced Professional services Service Innovation & Design
3.
Copyrights© 2014 C-urVision
Ltd. all rights reserved Page 3 THE RULES OF THE GAME HAVE BEEN CHANGED – WHAT ARE THE NEW ONES? HOW TO PLAY THE NEW GAME? NEW TOOLS AND WAY OF THINKING WHAT IS IT FOR YOU ?
4.
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Ltd. all rights reserved Page 4Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
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Ltd. all rights reserved Page 5 …a Date in a restaurant
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Ltd. all rights reserved Page 6Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
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Ltd. all rights reserved Page 7Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
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Ltd. all rights reserved Page 8Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
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Ltd. all rights reserved Page 9Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
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Ltd. all rights reserved Page 10
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Ltd. all rights reserved Page 11Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
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Copyrights© 2014 C-urVision
Ltd. all rights reserved Page 12Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
13.
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Ltd. all rights reserved Page 13Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
14.
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Ltd. all rights reserved Page 14Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
15.
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Ltd. all rights reserved Page 15 Founded – 2009 Until 2012 total funding 49.5M$ Locations – 56 cities all over the world Aug 2013 – raise 361M$ at valuation of 3.76Billion$ post money Founded – 2010 Until 2012 total funding 40M$ Locations – 20 cities all over the world Aug 2013 – raise 12M$ at valuation of 300Million$ Source: http://www.slideshare.net/ptquattlebaum/service-design-making-blend-conf
16.
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Ltd. all rights reserved Innovation is the application of better solutions that meet new requirements, in-articulated needs, or existing market needs ! Page 16 Service provide assistance, perform work for another person; repair, fix, make fit for use
17.
Copyrights© 2014 C-urVision
Ltd. all rights reserved Changing the rules of the game, Part #1 Page 17 Commoditization Commoditization Commoditization Customization Customization Customization Pine & Gilmore – 1999 Service & Experience Economy Commodity trap
18.
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Ltd. all rights reserved To Improve and Innovate services that create Business advantage and Economic Value through better Customer Experience What is an Innovative Service ? Source: http://www.riveriaglobal.com/Backoffice/logo/warehouse.jpg
19.
Copyrights© 2014 C-urVision
Ltd. all rights reserved Source: http://www.riveriaglobal.com/Backoffice/logo/warehouse.jpg Service Performed at delivery No intrinsic value Can't be stored Emotional value created only in use Nothing Tangible, The experience represents the value Value by Co-Production Interaction between people Touchpoints over Time Source: Albrecht and Zemke, 1985 How Service Differ from Products
20.
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Ltd. all rights reserved Page 20 Source:http://www.slideshare.net/st_moritz/service-design-introduction-designship-stefan-moritz
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Ltd. all rights reserved Page 21 Service innovation enables new business models
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Ltd. all rights reserved Page 22 Product Service Avoiding the Commodity trap Create value to customer Changed market rules of game (and Business model) Cisco acquires Meraki for $1.2 billion – Nov 2012, WHY?
23.
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Ltd. all rights reserved Changing the business model Page 23 Save $37,468 However – if you stop buying the licenses – the equipment stop to work!
24.
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Ltd. all rights reserved Licensing model Indoor access point price; MR24 = 1019$ (11,900$ 11 units) Outdoor access point price; MR66 = 1140$ (12,990$ 11 units) MR enterprise license Page 24 Number of units 1 Year 3 Year 5 Year >5 Years (termination value wacc=10%) 1 142$ 285$ 427$ 22 3,124$ 6,270$ 9,394$ 31,240$ Meraki Actual licensing agreement ~40,000$
25.
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Ltd. all rights reserved Page 25 • 20M$ per Engine • After market (Spares & Repairs) • Heavy competition • “Power by the Hour” • FIX vs Var. Costs • Aligned incentives with the customer • 50% out of revenue @ GM~50%
26.
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Ltd. all rights reserved Changing the rules of the game, Part #2 Page 26 The Old Consumer Decision Journey
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Ltd. all rights reserved Page 27 The New Consumer Decision Journey Source:McKinsey 2009 WOM vs ADS 70% Changing the rules of the game, Part #2
28.
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Ltd. all rights reserved Page 28
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Ltd. all rights reserved Page 29 Jay ZX Sensei Wu Luka Apps http://www.parature.com/build-customer-service-hero-story/
30.
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Ltd. all rights reserved Virtual Supermarket
31.
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Ltd. all rights reserved Page 31 9 in 10 Customers Will Switch to the Competition If You Don't Treat Them WellSource : Click Software Dec 2013 Customers remember the service a lot longer than they remember the priceSource : Lauren Freedman 80% of Companies say they deliver “Superior” customer service Only 8% of customers acknowledge thisSource : Brad Tuttle - 2011
32.
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Ltd. all rights reserved How Emotions Drive Value More than 50% of the customer experience is driven by emotions Brands witnessed 100% growth in revenue Doubled customer base reduced customer churn A 20% increase in the effectiveness of their marketing campaigns A 13% drop in employee attrition. Page 32 The DNA of Customer Experience: How Emotions Drive Value, author Colin Shaw
33.
Copyrights© 2014 C-urVision
Ltd. all rights reserved The 5 fundamentals of Service Innovation Page 33
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Ltd. all rights reserved Page 34 ©Shir weinshtock 2013 Source: Eric Reiss
35.
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Ltd. all rights reserved Page 35 Be aware from Economic Efficiency vs. Service effectiveness Minimal gap between Expectation and Experience means Greater customer Satisfaction
36.
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Ltd. all rights reserved Page 36 People Co-Creationhttp://media.tumblr.com/1ce28eacf94557fca9a1ac85c7ec12be/tumblr_inline_mr5wodEeRM1qz4rgp.png
37.
Copyrights© 2014 C-urVision
Ltd. all rights reserved Page 37 USA World Average ISRAEL 13% 63% 24% Gallup employee engagement survey Bain & Company found: 1. Engagement erode as going down the org. hierarchy 2. Engagement erode as seniority increase 3. The lowest engagement is with Service and Sales people 5% 73% 22% 29% 53% 18%
38.
Copyrights© 2014 C-urVision
Ltd. all rights reserved Page 38 Customer Journey The difference between Service Design and product or UX design: • #of stakeholders is usually larger • # and range of touchpoints broader • and all of these interact over time ©Zvika weinshtock
39.
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Ltd. all rights reserved Page 39 Multi Touchpoints In compare to individual touchpoints • Increase customer satisfaction by 20% • Lift revenue by up to 15 % • Lowering the cost of serving customers by 20% • 35% more predictive of customer satisfaction • 32% more predictive of customer churn Source: Mckinsey – the 3 C’s of Customer Satisfaction 2014
40.
Copyrights© 2014 C-urVision
Ltd. all rights reserved Page 40 Satisfaction vs Loyalty
41.
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Ltd. all rights reserved Page 41 Holistic People Value Process Business ©Zvika weinshtock
42.
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Ltd. all rights reserved Page 42 What is it for YOU? Source:http://www.jeffbullas.com/wp-content/uploads/2014/01/5-Top-Tips-for-Content-Marketing-Success.jpg
43.
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Ltd. all rights reserved Page 43 Customers Shifts: Things Experience Owning Using Inside out Outside In Source: http://www.slideshare.net/kazumichisakata/meta-servicedesign-andia201310
44.
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Ltd. all rights reserved Service Design is About Page 44 Persona Customer Journey Touchpoints Interaction Behavior Needs Motivations Outside-In
45.
Copyrights© 2014 C-urVision
Ltd. all rights reserved The basic tools Customer Insights vs Marketing Research Mental model / gap analysis Customer journey map Touch-points matrix Service blueprint Storyboards Page 45
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Ltd. all rights reserved Discover - Insights Page 46 Source: Rosenfeld Service Design 2013 Qualitative Feeling , motivation, behaviors , Usage How To Interview, Observe, Diaries Questioners and guidelines: Service Design – Rosenfeld (ch.#5) Running Lean – Maurya (ch.#7 Problem Interview) Bootcamp bootleg - Dschool stanford
47.
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Ltd. all rights reserved Service Innovation Frame work (inside-out) Page 47
48.
Copyrights© 2014 C-urVision
Ltd. all rights reserved Learn the new rules of the game, Today! Learn to play the new game with A new tools Tips Make Marketing your best friend Don’t attempt to do everything Do a few things really well Accept the need for incremental improvements Economize your time and talent Page 48
49.
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Ltd. all rights reserved Page 49 More Tips Buy in your management Show them the Money Give them fast and easy wins Expand your team skills Co-Create with heterogeneous teams Listen carefully to your team and your customer Be aware from Hubris – learn from the best
50.
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Ltd. all rights reserved Page 50
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Ltd. all rights reserved Page 51
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Ltd. all rights reserved Page 52 “Service innovation is the best opportunity to change the world we have - in terms how business is operate” Dean Crutchfield - Speaker of NEXT 2013
53.
Copyrights© 2014 C-urVision
Ltd. all rights reserved www.C-urVision.comProprietary and Confidential Zvika Weinshtock 054-734-8234 www.C-urVision.com zvikaw@C-urVision.com