1.
Ramping up: Camunda BPM and Optimize
CamundaCon 2018
Johannes Eltgen, Head of IT Management

2.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Visana: Facts & Figures
827‘000 ClientsService Leader
Health + Accident
Major Insurer in CH
Since 1996
3.3 Bn CHF Premium
1300 Employees
100 Field Offices

3.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Why digitalization?

4.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Leistungserbringung
LP
Finanzen Informatik Human Resources Services
Benutzerunterstützung
in komplexen Abläufen
Verkauf
BPM +
Ersatz
CRM
PoC
BPM MIS
«Verwaltungs- und Kontrollinstanz» (Prozess-Orchestrierung)
Prozessautomatisierung
BAM (Tracking & Steuerung)
Prozess-Repository & -Portal
«Früh-Scanning»
(Domino)
CRM Kernsystem
DoDo better

5.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Why digitalization?
 Ability to follow fast
 Increase quality and efficiency
 Business Activity Monitoring // Transparency

6.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Overview: Document routing yesterday vs today
Post AVOR Specialist
CS
CAM DOCS
YesterdayToday
CS

7.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
How did we start?

8.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Initial setup
 Strategic program
 Crossfunctional team
 Scrum… but
 Multi-vendor setup
 Limited scope and complexity

9.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Where did it go?

10.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Ramping up
Complexity
Benefit
Time
ERFA
ABRV
PEUV
PEHK
PETG
Optimize

11.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Where are we today?

12.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
8’351’011’320

13.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
8’351’011’320 EDE*
291’212’940 FNI**
16’000 Docs***
* [Executed Decision Elements] per year
** [Flow Node Instances] per year
*** [Documents] per day

14.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Setup as of today
 Two teams, 16 people
 Competence focus
 Project selection criteria: ROI

15.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
How does it look like?

16.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Tasklist

17.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Business Activity Monitoring

18.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Optimize

19.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Optimize

20.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
What are our success factors?

21.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Success factors
 Scrum
 Motivated people, fulltime, co-located
 Camunda BPM
 Start small, grow smart
 Management support

22.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
What impact on our organization?

23.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Impacts on Visana
 Think end to end instead of silos
 Functional instead of technical
 Predictability
 Organizational adjustments

24.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Not because of Camunda…
… but with Camunda!

25.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Thank you

26.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen

27.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
What about risks?

28.
CamundaCon 2018/ 20.09.2018/ Johannes Eltgen
Risks
 Core system
 Maintenance in a project setup
 Workplace design