1. Vital Communication
<iframe width="560" height="315"
src="http://www.youtube.com/embed/JwjAA
gGi-90" frameborder="0"
allowfullscreen></iframe>

2. Communication is a dynamic process that
individuals use to exchange ideas, relate
experiences and share desires through
speaking, writing, gestures or sign language

3. Effective Communication
• Is crucial for working successfully with others
• Enables to maintain relationships
• Accomplishes tasks with both individuals and
groups
• Motivates
• Helps to overcome obstacles
• Creates a relaxed, comfortable, trustful and
psychologically safe feeling

4. Vital Communication
• Open your heart
• Love the organization
• Love one another
• Listen to one another
• Love yourself
• Love your patients

5. Open your heart

6. In face-to-face situations, your attitude
precedes you. It is the central force in your
life—it controls the quality and appearance
of everything you do.

7. Your mind and body are part of the same
system (they influence each other)!
When you are happy- you look happy!

8. The "secret" of success is not very hard to
figure out. The better you are at connecting
with other people, the better the quality of
your life.

9. Maintain Positive Facial Expressions
Use Positive Gestures
Good Vocal Inflection
Use a Confident tone of voice
Put Passion and enthusiasm in your vocal tone.
Use Eye Contact

10. Love the Organization

11. “be the best health care provider in
Mobile, where patients, physicians and
payers can rely on our outstanding staff to
efficiently provide health care that is
unmatched in quality, convenience and
benefit of use in a courteous and family-
oriented manner.”

12. Love one another

13. Or at least try!

14. Take a few minutes to talk to your co-workers about
something other than work.
How was your weekend?
Try to find something you have in common. If their
taste is very different than yours, take an interest
in what they like to do. Be genuine in your
interest, people will know when you’re not being
sincere. Whatever you talk about will give you
something to talk about to create a positive
relationship.

15. Don’t be a credit hog. Have a team spirit when
accepting credit for a job well done. This will
make everyone feel like a more cohesive
team.
Have a positive attitude. It’s true that laughter
is contagious. When you have a cheery
disposition other people will follow and they
won’t know why.

19. Listen to one another

20. Listen to one another

22. Love yourself

26. http://www.filmonair.com/video/you-is-kind-
you-is-smart-you-is-important-the-help

27. Love your patients

28. Open your heart

29. OPEN
The first part of the greeting is to open your
attitude and your body
Be positive- be open

32. I want to be needed.
You want to be needed.
We all want to matter
to the world.
– From my little book, Smile & Move