Building the New Connected Enterprise – Capgemini case study

Building the New Connected Enterprise –
Capgemini case study
Tom Barton
London UK, 31 January 2012

I work for...

Capgemini Marketing & Communications
Building the New Connected Enterprise_TB_Capgemini.pptx
© 2012 Capgemini. All rights reserved. 2

A global presence in 40 countries
(As of June 30, 2011)

North America UK & Ireland France Benelux Nordic Countries Central & Eastern
8,925 8,688 20,203 10,452 4,279 Europe 8,396

Canada

United States All over Europe

United People‟s Republic
Morocco Arab Emirates of China
Mexico Taiwan
India Vietnam
Guatemala Oman
Philippines

Singapore
Group workforce
Brazil 114,2748
Working offshore
Chile 42,592 Australia
Argentina

Latin America Morocco Iberia Italy India Asia Pacific
8,703 367 4,752 1,762 34,565 3,182

Group Headquarters
Paris, France Building the New Connected Enterprise_TB_Capgemini.pptx

A wide range of solutions and services

 Digital Transformation  Supply Chain Management
Capgemini  Strategy and Transformation  Technology Transformation
Consulting  Marketing , Sales & Service
 Finance & Employee Transformation

 Application Consulting  Mobile Technology
 Application Development & Maintenance (AD&M)  Open Source / SaaS
Application  Application Development & Integration / Customer  Software & Quality Management Testing
Software Development (CSD)  Enterprise Resource Planning (ERP)
Services  Application Outsourcing  Co-Sourcing/Multi-Sourcing
 Application Lifecycle Services  Business Intelligence
 IT Transformation: Strategy & Architecture  Portals
 IT/IS advisory, design & transformation services (ITS)  Remote Infrastructure Management
Infrastructure  IT governance services & implementation  Data Center and Infrastructure Services
 Data Center Optimization and Virtualization  Network & Security Services.
Services  Cloud computing – IaaS, Google Apps, Office365, SAPaaS  Workplace Services & Virtualization
 End-to-end full-lifecycle Enterprise Services Management  Storage and data management
 Finance and Accounting
 Research & Advisory Services
Business  Procurement
  Human Resources
Process Supply Chain Management
 Industry specific services for banking
Outsourcing  Customer Operations Management
& insurance
 Management Assurance Services
 Application Management
 High-Tech Engineering
Sogeti  Infrastructure Management
 Testing


But we have to be wary of our potential


44 years of history
1973
Sogeti, Gemini Computer
Systems and CAP
1962 merged as Cap Gemini 1996
CAP founded in Sogeti. The Group reorganized its
France shareholding and
1975
management structure and 2004
First Annual
adopts a new name and a
Report published. 1991 new logo: Cap Gemini.
Name and logo changed to
1967 Creation of Gemini 2000 Capgemini coinciding with
SoGETI founded by 1978 Consulting resulting from Acquisition and merger with global ad campaign to
Opening of a flagship office in position “The Collaborative
Serge Kampf in Cap Gemini Inc. the merger of five Ernst & Young Consulting
Singapore, marking the first Business ExperienceTM.”
Grenoble, France on established in management consulting to form Cap Gemini Ernst &
steps into Asia.
October 1. Washington DC. firms. Young.

1960's 1970's 1980's 1990's 2000's
1968 1985 1993 1998 2002 2007
Gemini Computer Cap Gemini Sogeti listed First transformation Cap Gemini is included • Sogeti name revived in some Capgemini acquires
Systems Inc. based in on the "Second Market" program of the Group‟s on the CAC 40 listing on countries and expanded to others for Kanbay and Indigo,
New York. of the Paris Stock organization, sales the Bourse. Local Professional Services. expanding its offshore
Exchange. approach, methods and • The second major transformation of capabilities in India.
culture, called “Genesis.” the Group‟s move to a simpler model
1989 1999 built around Consulting, Technology 2008
Opening of the Cap Gemini is voted and Outsourcing and Local Capgemini acquires Vizuri (UK),
Group University in "European Company Professional services. BAS (The Netherlands) and
France (Béhoust). of the Year" by the • The Board of Directors name Paul Empire (Czech Republic).
European Press Hermelin CEO.
Federation. 2009

and over 50 acquisitions • Opening of a new
Consulting Services becomes a
global entity: Capgemini
Consulting.
international training and
conference center in France
at Les Fontaines. 2010
Acquisition of CPM Braxis
in Brazil.


We like to collaborate


One team, working together

Technology
Agnostic

Truly From Strategy
Multicultural to Execution

Advanced Innovation
Global for Economic
Delivery Model Value

Size, Speed End-to-End
and Offerings
Complexity


We are social animals

Picture copyright: Disney Pixar 1998


Does anyone know where I might find…?


In house, there are multiple, discrete locations


Capgemini intranets


Things labelled differently


I’d rather speak to a person


In the real world…


My 114,999 colleagues are not all in my office


Yammer launched on 10 Sept 2008…
Three people from Capgemini join


More detail in a story I told earlier...


July 2011:
27,000 users
We upgrade to the premium version of Yammer


What’s the story today?

 Capgemini has one of the largest Yammer
networks
• more than 35,000 users
• more than 30% engaged users
• 1,100 active groups
• 1,500 messages a day


So, what does Yammer give us?


The platform is clear and structured
Name and picture

Settings

News is divided
into My Feed
and Company
Feed

Groups joined
People following
me

People I„m
Features following

Suggestions for
groups
View of feed
can be filtered


Available on my mobile
Web Desktop App SharePoint Twitter

iPhone Blackberry Android SMS iPad


How we’re using Yammer

Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of
Microblogging At Capgemini Yammer’, BIS Working Paper


Requests for information generate quick responses


… and round the clock


Discussions are presented together


Opportunities to share successes


Discussions about future trends


Links to news, particularly industry news


Seek suggestions and ideas


Water cooler chat


Even very personal issues... work/home blurring


What does it all mean for us?

 We are more connected and everyone can tell their story

 Relationships are more easily established, and rank is stripped away

 We benefit from better, more relevant information, and collaboration works


From an end user

“I have been working for Capgemini for 32 years, but I can
honestly say that the last years have done more for me in
company-binding than the years before. [Yammer] has
made me part of a global organisation that was never
before possible. And I have spent my time in global
teams before.”


More information

• Tom Barton
tom.barton@capgemini.com
twitter.com/tomsmiled
slideshare.net/capgemini

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Building the New Connected Enterprise – Capgemini case study

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