Virtual assistant, smart assistant, architecture

1. CW
IN
CAPGEMINI
WEEK OF
INNOVATION
NETWORKS
Cognitive Services For Virtual
Assistants
Simone Onizzi
Solution Architect with focus on
innovation technologies

2. What is a Virtual Assistant?
Artificial Intelligence Personality
Conversational UI
AI
Interaction
Chatbot intelligence
Text / Voice channel
Chatbot Answer
Name
Personality
Identity
Interazione naturale tra l'uomo e la
macchina
Visual Identity
Images

3. Virtual Assistant
Where do we go?
Leading tools | Common technologies for Virtual Assistant
Of customer
interaction in
2020 will be
with VA
of companies in
the world will
have a VA in 2020
Time Spent on
mobile using
messaging apps
85% 70% >50%
Why we are talking about Virtual Assistant

4. Where is the real
intelligence?Natural
Language
Understanding
Images and
Video
Services
Speech
Services
Knowledge
Services
• Natural Language
Understing
• Image & Video
Services
• OCR
• Handwritten
• Speech Services
• Speech To Text
• Text To Speech
• Knowledge Services
• KB Analysis
• Document Analysis

5. How can I create an intelligent
virtual assistant?
Design
Make your
Virtual Assistant
smart for your
task
Data
Collect and
analyze data.
Any data you
can collect!
Connect any
data you can
Agile
Be ready, be
fast! Go Live is
just the first
step. Improve,
improve and
improve
Cognitive Services
Just think how you
can make the task
for your user more
easier. Most of the
time, you can
Neural Networks
Adapt the
intelligence to
your business,
not the business
to the
intelligence

6. Core Tecnologies and Cognitive
Services
Orchestra
tor
Channels
Front-End Integration Layer
Data
Management
Reporting
Tools
Back-End Integration Layer
CRM
Legacy
Tools
KB … … …
And the architecture?

7. Can a virtual assistant help my business?
Don’t ask if a virtual assistant is ready for your business,
ask if you are ready for a virtual assistant
Telco
Banking &
Insurance
Retail
Manufacturing
Public Contact
Center
Internal
Contact Center
Training
Assistance &
Ticket Manag.

8. Questions?

9. 9
Thank you !
Simone Onizzi
Solution Architect
• simone.onizzi@capgemini.com
• +39 344 0970710
/SimoneOnizzi

10. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved.
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Copyright © 2018 Capgemini. All rights reserved.
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by the conviction that the business value of technology comes from and through people.
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