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Yammer boosts knowledge sharing at Capgemini
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Yammer boosts knowledge sharing at Capgemini
1.
Yammer makes it
easy to share knowledge in Capgemini Århus, 8. november 2012 Carsten Rasmussen
2.
Capgemini, largest European
systems integrator North America UK & Ireland France Benelux Nordic Countries Central & Eastern 9,505 8,977 21,307 10,391 4,538 Europe 8,962 Canada Consulting (Capgemini Consulting) United States All over Europe United People’s Republic Application Morocco Arab Emirates of China Mexico Taiwan Services India Vietnam Guatemala Philippines Malaysia Infrastructure Services Group workforce Singapore Brazil 119,707 Business Working offshore Process Outsourcing Chile 44,467 Australia Local Argentina Professional Services (Sogeti) Latin America Morocco Italy Iberia India Asia Pacific 9,176 431 2,381 4,942 35,727 3,370 Group Headquarters Yammer @ Capgemini / Århus / 8. november 2012 Paris, France Copyright © Capgemini 2012. All Rights Reserved 2
3.
We like to
collaborate Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 3
4.
Does anyone know
where I might find…? Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 4
5.
In house, there
are multiple, discrete locations Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 5
6.
I’d rather speak
to a person Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 6
7.
In the real
world… Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 7
8.
Yammer launched on
10 Sept 2008… Three people from Capgemini join Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 8
9.
July 2011:
27,000 users We upgrade to the premium version of Yammer Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 9
10.
What’s the story
today? Capgemini has one of the largest Yammer networks More than 40,000 users More than 30% engaged users 1,600 active groups 4,000 messages per week Integration with intranet, knowledge management etc. Yammer success manager “Social” governance Piloting knowledge exchange with customers Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 10
11.
So, what does
Yammer give us? Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 11
12.
How we’re using
Yammer Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 12
13.
Requests for information
generate quick responses Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 13
14.
Opportunities to share
successes Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 14
15.
Discussions about future
trends Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 15
16.
Links to news,
particularly industry news Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 16
17.
Seek suggestions and
ideas Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 17
18.
Water cooler chat
Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 18
19.
Even very personal
issues... work/home blurring Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 19
20.
What does it
all mean for us? We are more connected and everyone can tell their story Relationships are more easily established, and rank is stripped away We benefit from better, more relevant information, and collaboration works Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 20
21.
From an end
user “I have been working for Capgemini for 32 years, but I can honestly say that the last years have done more for me in company-binding than the years before. [Yammer] has made me part of a global organisation that was never before possible. And I have spent my time in global teams before.” Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 21
22.
Critical success factors
2 – 20 – 78 Enthusiasts Knowledge sharing culture Management acceptance, not control Lead by example The social age is here Yammer @ Capgemini / Århus / 8. november 2012 Copyright © Capgemini 2012. All Rights Reserved 22
23.
About Capgemini With more
than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model. Rightshore® is a trademark belonging to Capgemini www.capgemini.com The information contained in this presentation is proprietary. © 2012 Capgemini. All rights reserved.