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Why business needs
design thinking now,
more than ever.



                       Strategic Innovation
                           Design Thinking
Design, in short is becoming an ever more
important engine of corporate profit:
It’s no longer enough simply to outperform the
competition; to thrive in a world of ceaseless and
rapid change, business people have to out imagine
the competition as well…
They must begin to think – to become – more like
designers.


      -Roger Martin, dean of the Rotman B-school
                                               Strategic Innovation
                                                   Design Thinking
http://www.youtube.com/watch?v=e-ySKaZJ_dU   Strategic Innovation
                                                 Design Thinking
The trouble is when confronted with a
mystery, most linear business types resort to
what they know best.
They crunch the numbers, analyse and
ultimately redefine the problem:

“So that it isn't a mystery anymore, its
something they’ve done 12 times
before” Martin says.

Most don’t avail themselves of the
designers tools – they don’t think
like designers – and so they are
ill-prepared for an
economy where the
winners are determined by
design.
                                                Strategic Innovation
                                                    Design Thinking
Business needs
design now,
more than ever.


                  Strategic Innovation
                      Design Thinking
Why do companies have so much
trouble with creativity?        Strategic Innovation
                                    Design Thinking
Because
   creativity is
 right-brained
and strategy is
   left brained




               Strategic Innovation
                   Design Thinking
Business Vs Design




                     Strategic Innovation
                         Design Thinking
Traditional Business & Traditional Creativity

              Planning vs thinking
       Decision attitude vs design attitude
         Exhortations vs strategic intent
               Solving vs framing
                 Process vs play
              Analysis vs synthesis


                                              Strategic Innovation
                                                  Design Thinking
We find a 50/50 mix is best for innovation




                                      Strategic Innovation
                                          Design Thinking
Strategic Innovation
    Design Thinking
Hence design thinking is not
                about solving
        design problems….
          It is about solving
business problems with the
              design process


                            Strategic Innovation
                                Design Thinking
This is not about having the word ‘design’ in your
Job title.

This is about a
mindset and
skillset that can
produce better results.

                                        A design mindset.



                                                      Strategic Innovation
                                                          Design Thinking
Design mind set as:

  Noun                           OR Verb
  The output or result              The process of developing
  The look and feel of a final      new value based on insight
  product of value




                                                                 Strategic Innovation
                                                                     Design Thinking
Why do companies have so much
trouble managing creativity and
innovation?

1. Because traditional business does not link the
   two with design thinking.
2. Design is most commonly referred to in the
   sense of a noun
3. Managers do not know “what to do” with
   designers

                                                Strategic Innovation
                                                    Design Thinking
Who does know how
     to use design?



                  Strategic Innovation
                      Design Thinking
Design is the
fundamental soul of
the company that
expresses itself
through an end result
– the product.

-Steve Jobs




                        Strategic Innovation
                            Design Thinking
Strategic Innovation
    Design Thinking
DESIGN THINKING
IS NOT AN EVENT
IT’S THE PROCESS


                   Strategic Innovation
                       Design Thinking
DESIGN THINKING
CONSIDERS THE
ENTIRE EXPERIENCE   Strategic Innovation
                        Design Thinking
Insights are the fuel for innovation

          1+1=11

                                  Strategic Innovation
                                      Design Thinking
10   Rules for managers using
     design to accelerate innovation
                                       Strategic Innovation
                                           Design Thinking
TREAT DESIGN AS A PROCESS
      Not as the result




#1                          Strategic Innovation
                                Design Thinking
Don’t pursue production
     over getting the
       design right
#2                               Strategic Innovation
                                     Design Thinking
Don’t depend (heavily) on metrics or “common
        wisdom/following the leader”




#3                                       Strategic Innovation
                                             Design Thinking
Don’t drive innovation through efficiency gains
        & look to cut costs later as well




#4                                                Strategic Innovation
                                                      Design Thinking
Plant design into the core of the business &
               build the experience outward




#5                                     Strategic Innovation
                                           Design Thinking
Be sure to tell a
GREAT story about
   your value




#6                   Strategic Innovation
                         Design Thinking
Don’t look to others or outsource your
company vision




#7                                   Strategic Innovation
                                         Design Thinking
#8
     Don’t follow your customers
              lead them!
                              Strategic Innovation
                                  Design Thinking
Asking direct questions may not
uncover the best answers - but you
 can find them with observation!
                           Strategic Innovation
                               Design Thinking
Focus on solving humans needs over
solving your technical problems


#9                                   Strategic Innovation
                                         Design Thinking
#10   Don’t stop with the insights found.
      Great ideas will give the lead to great answers

                                              Strategic Innovation
                                                  Design Thinking
Remember:
The best tests and prototypes are done cheap, quick and especially dirty
                                                                  Strategic Innovation
                                                                      Design Thinking
Where to go from here?


Follow Sparka on twitter:                @_Sparka
Like our Facebook page:                  Sparka Design
Visit our website:                       sparka.com.au
Drop us an email or come for a coffee:   mail@sparka.com.au
Stay connected to Sparka:                Join the mailing list
                                                                 Strategic Innovation
                                                                     Design Thinking
About }




          Strategic Innovation
              Design Thinking
Sparka : design thinking



                           Strategic Innovation
                               Design Thinking
Sparka cuts through business & design by
exploring culture, meaning and technology.

 BIG THINKERS
 BIG INSIGHTS
 BIG RESULTS




                                      Strategic Innovation
                                          Design Thinking
Sparka makes innovation
visible, tangible but more importantly   Strategic Innovation

meaningful                                   Design Thinking
We look where nobody else has
looked and think what nobody else
has thought




                                    Strategic Innovation
                                        Design Thinking
We believe empathic
discovery & observation
is the key to successful
innovation




                           Strategic Innovation
                               Design Thinking
Thanks for your time –
Lets start a conversation.
                       Strategic Innovation
                           Design Thinking

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Why business needs design thinking now more than ever.

  • 1. Why business needs design thinking now, more than ever. Strategic Innovation Design Thinking
  • 2. Design, in short is becoming an ever more important engine of corporate profit: It’s no longer enough simply to outperform the competition; to thrive in a world of ceaseless and rapid change, business people have to out imagine the competition as well… They must begin to think – to become – more like designers. -Roger Martin, dean of the Rotman B-school Strategic Innovation Design Thinking
  • 3. http://www.youtube.com/watch?v=e-ySKaZJ_dU Strategic Innovation Design Thinking
  • 4. The trouble is when confronted with a mystery, most linear business types resort to what they know best. They crunch the numbers, analyse and ultimately redefine the problem: “So that it isn't a mystery anymore, its something they’ve done 12 times before” Martin says. Most don’t avail themselves of the designers tools – they don’t think like designers – and so they are ill-prepared for an economy where the winners are determined by design. Strategic Innovation Design Thinking
  • 5. Business needs design now, more than ever. Strategic Innovation Design Thinking
  • 6. Why do companies have so much trouble with creativity? Strategic Innovation Design Thinking
  • 7. Because creativity is right-brained and strategy is left brained Strategic Innovation Design Thinking
  • 8. Business Vs Design Strategic Innovation Design Thinking
  • 9. Traditional Business & Traditional Creativity Planning vs thinking Decision attitude vs design attitude Exhortations vs strategic intent Solving vs framing Process vs play Analysis vs synthesis Strategic Innovation Design Thinking
  • 10. We find a 50/50 mix is best for innovation Strategic Innovation Design Thinking
  • 11. Strategic Innovation Design Thinking
  • 12. Hence design thinking is not about solving design problems…. It is about solving business problems with the design process Strategic Innovation Design Thinking
  • 13. This is not about having the word ‘design’ in your Job title. This is about a mindset and skillset that can produce better results. A design mindset. Strategic Innovation Design Thinking
  • 14. Design mind set as: Noun OR Verb The output or result The process of developing The look and feel of a final new value based on insight product of value Strategic Innovation Design Thinking
  • 15. Why do companies have so much trouble managing creativity and innovation? 1. Because traditional business does not link the two with design thinking. 2. Design is most commonly referred to in the sense of a noun 3. Managers do not know “what to do” with designers Strategic Innovation Design Thinking
  • 16. Who does know how to use design? Strategic Innovation Design Thinking
  • 17. Design is the fundamental soul of the company that expresses itself through an end result – the product. -Steve Jobs Strategic Innovation Design Thinking
  • 18. Strategic Innovation Design Thinking
  • 19. DESIGN THINKING IS NOT AN EVENT IT’S THE PROCESS Strategic Innovation Design Thinking
  • 20. DESIGN THINKING CONSIDERS THE ENTIRE EXPERIENCE Strategic Innovation Design Thinking
  • 21. Insights are the fuel for innovation 1+1=11 Strategic Innovation Design Thinking
  • 22. 10 Rules for managers using design to accelerate innovation Strategic Innovation Design Thinking
  • 23. TREAT DESIGN AS A PROCESS Not as the result #1 Strategic Innovation Design Thinking
  • 24. Don’t pursue production over getting the design right #2 Strategic Innovation Design Thinking
  • 25. Don’t depend (heavily) on metrics or “common wisdom/following the leader” #3 Strategic Innovation Design Thinking
  • 26. Don’t drive innovation through efficiency gains & look to cut costs later as well #4 Strategic Innovation Design Thinking
  • 27. Plant design into the core of the business & build the experience outward #5 Strategic Innovation Design Thinking
  • 28. Be sure to tell a GREAT story about your value #6 Strategic Innovation Design Thinking
  • 29. Don’t look to others or outsource your company vision #7 Strategic Innovation Design Thinking
  • 30. #8 Don’t follow your customers lead them! Strategic Innovation Design Thinking
  • 31. Asking direct questions may not uncover the best answers - but you can find them with observation! Strategic Innovation Design Thinking
  • 32. Focus on solving humans needs over solving your technical problems #9 Strategic Innovation Design Thinking
  • 33. #10 Don’t stop with the insights found. Great ideas will give the lead to great answers Strategic Innovation Design Thinking
  • 34. Remember: The best tests and prototypes are done cheap, quick and especially dirty Strategic Innovation Design Thinking
  • 35. Where to go from here? Follow Sparka on twitter: @_Sparka Like our Facebook page: Sparka Design Visit our website: sparka.com.au Drop us an email or come for a coffee: mail@sparka.com.au Stay connected to Sparka: Join the mailing list Strategic Innovation Design Thinking
  • 36. About } Strategic Innovation Design Thinking
  • 37. Sparka : design thinking Strategic Innovation Design Thinking
  • 38. Sparka cuts through business & design by exploring culture, meaning and technology. BIG THINKERS BIG INSIGHTS BIG RESULTS Strategic Innovation Design Thinking
  • 39. Sparka makes innovation visible, tangible but more importantly Strategic Innovation meaningful Design Thinking
  • 40. We look where nobody else has looked and think what nobody else has thought Strategic Innovation Design Thinking
  • 41. We believe empathic discovery & observation is the key to successful innovation Strategic Innovation Design Thinking
  • 42. Thanks for your time – Lets start a conversation. Strategic Innovation Design Thinking