1. Caroline NdutaKinyanjui.
Mobile:0712530403 OR 0722731525
E-mail:carolinekinyanjui@yahoo.com
CAREER OBJECTIVE
To obtaina positionasa team-playerinapeople-orientedorganizationwhere Ican maximize my
customer-service skillsinachallengingenvironmenttoachieve the corporate goalsthatisneed.
Summary of Qualifications
 MeetingandGreetingcustomersina friendlymanner.
 Logginginformationontothe computersystems.
 Handlesdayto day accountingandendof shiftfinancial.
 Providingexcellentcustomerservice.
 Carryingout customerservice assessmentstoidentifyandprioritize needs.
 Abilitytoremaincalmwhendealingwithemotional,difficultyordistressedcustomers.
 Resolvingcustomerenquiriesandcomplaints.
KEY SKILLS AND COMPETENCIES
CustomerService:-
 Handlingconflictingpriorities.
 Listeningpatientlytoandempathizingwithcustomers.
 Maintainingcustomer’s database.
 Can tactfullymanage difficultoremotional customers.
 Confidentwhendealingwithpeople face toface.
 Alwaysconveyingagenuine desire tohelpandsupportcustomers.
Personal:-
 Flexible withregardstoworkinglocation.
 Availabilityforweekendsandeveningwork.
 Willingtoworkadditional hoursif required.

2. AREAS OF EXPERTISE
 Face to face interaction
 Greetingcustomers
 Customerssatisfaction
PROFFESIONALAND ACADEMICQUALIFICATIONS
EDUCATION BACKGROUND
March 2010 – March 2011: Air Travel and Tours Training College.
DiplomainFoodand Beverage salesandService
Units Covered;
a) RestaurantService
b) Hotel and CateringLaw
c) Foodand Beverage management.
d) Bookkeeping
e) Culinarytheory
f) Wine and Bar
g) Foodand Beverage practices
2010; COMPUTER PRIDE INSTITUTE
Certificate inoffice Automation
Grade obtained;Distinction
Areas Covered:-
a) Basic conceptsof IT & MS Dos
b) OperatingWindowsXPProfessional.
c) Word ProcessingusingMSWord.
d) SpreadsheetusingMSExcel
e) Email and InternetBrowsing
JULY 2010 : St John’sAmbulance-Kenya.
Certificate inLife SaverInternational FirstAidCourse.
2006 – 2009 ; East more GirlsHigh school
 KenyaCertificateof SecondaryEducation
 2004 -2005 ; Ihururu academy
Kenya Certificate of primary school

3. HOBBIES AND INTEREST
 Good at holdingconversation
 Lovessocializing
 Enjoymeetingnewfriends.
REFERENCES
Available onrequest.