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2 converging drivers to marketing disruption
MILLENNIALS TECHNOLOGY
Technology has enabled people to shop, share
and choose brands completely differently
It’s no longer about who
shouts loudest; but
about what brands give
their customers to value
& share.
And more importantly,
why they are doing it.
Which means
marketers have to think differently
Millennials: Ripping up the rulebook
How they value
the time they
have on this
planet & what
they want to do
with it is very
different
One word keeps coming up consistently
Millennials favour brands that empower them,
especially their sense of purpose
One other major factor affecting business
Research makes a strong case for brands
to support good causes
People increasingly looking towards
business to solve society’s problems
*The Consumer Study. From Marketing to Mattering
But perception is that business
is currently failing to deliver
*The Consumer Study. From Marketing to Mattering
Meanwhile brands are losing relevance
⌃Havas Meaningful Brands Global Report
But there is a clear upside and a powerful
opportunity for brands to seize
Brands that support social & environmental
issues will be rewarded with trust & loyalty
2015 Cone Communications/Ebiquity Global CSR Study
‘Cause’ drives high intent to purchase
2015 Cone/Echo Global CSR Opportunity Study
93% of consumers
will buy a product
associated with a
cause
93%
AND is a powerful driver of brand switching
#Cone Communications Ebiquity Global CSR Study
Consumers want to partner with brands
 71% believe brands and consumers could do more to support good causes by
working together
 63% want brands to make it easier for them to make a positive difference
Edelman Good Purpose Study
The bottom line: brands that do good
grow faster than other brands
33% of people choose to buy from
brands they believe are doing social
or environmental good
Unilever’s Sustainable Living brands
accounted for nearly 60% of the company’s
total growth in 2016 and collectively
GREW 50% FASTER
than the rest of the business
GROWTH
33%
Unilever Consumer Study
Against this backdrop, Marketing & CSR
coming together to build social and brand value
Market Challenges
Marketers struggling with
some specific problems
1. Lack of a compelling brand proposition
2. The pressure for sales today
means they’re often in a tactical cycle of pricing and value offers, which only serves to erode the value of
their brand.
3. Low staff engagement
leads to poor retention, which inevitably leads to poor customer experience, which makes building a
believable brand promise almost impossible.
that seizes the attention of millennial consumers and builds brand health, means there’s low top-of-mind
awareness for their brand.
Enter “Brand Purpose”
Important piece of thinking missing
in the Purpose debate
Brands need to think less about what
they can say about themselves to be
relevant to their prospective
customers…
And think more about what they
can contribute positively to the
world we live in.
Cause Marketing offers a powerful solution
1. Lack of a compelling brand proposition
2. The pressure for sales today
means they’re often in a tactical cycle of pricing and
value offers, which only serves to erode the value of their brand.
3. Low staff engagement
leads to poor retention, which inevitably leads to poor
customer experience, which makes building a
believable brand promise almost impossible.
that seizes the attention of millennial consumers and
builds brand health, means there’s low top-of-mind
awareness for their brand.
Seize attention of
consumers
Drive short-term sales
+ improve brand health
Inspire & unify staff and
partners behind a
common cause
Brands are now marketing themselves as
active contributors to Society
They are facilitating consumer contribution
Even acting as activists for causes
And empowering people towards a more
purposeful existence
Video
Cause Marketing Case Studies
from around the world
Shake Shack’s Great American Shake Sale
for No Kid Hungry
Shake Shack’s Great American Shake Sale
for No Kid Hungry
Video
 Funds raised:
 2012: $136k
 2013: $285k (+110%)
 2014: $338k (+18%)
 2015: $504k (+49%)
 2016: $597k (+18%)
 Redemption rate 44%
 Average additional spend:
+$8 per guest
 +4% increase in foot traffic
vs previous month
BUSINESS RESULTS (2013):SOCIAL RESULTS:
Still going strong & now rolling out globally
Pampers cares for babies’ happy
healthy development
Pampers 1 Pack = 1 Vaccine
September
11, 2007
Packaging
Pampers.com
Mailers
In-Store
PR
TV 30” & 60”
Print
1 pack = 1 vaccine
Pampers 1 Pack = 1 Vaccine
Video
Outstanding brand & social results
 Impressive sales uplift and share gain across multiple
markets
 Unprecedented trade support
 Social results 10 years since start of campaign
 500,000 newborn babies saved
 300 million vaccines administered
 Helped eliminate MNT in 17 countries
ANZ GAYTMs
A celebration of shared values
62 million media impressions
across 70 countries,
with 90% positive sentiment
Campaign attracted
thousands of new customers
in NSW
Delivered ANZ the highest
social engagement of all
Australian banks across
Facebook, Twitter &
Instagram
Outstanding staff feedback
2016: 10th Anniversary of Partnership
2016: 10th Anniversary of Partnership
7,000 branch visitors
Average all branches 1,000
New accounts doubled
816 million media
impressons
Darlinghurst branch
previously ranked low in ANZ
network for transactions,
now ranked amongst top 3
The SIMPLE Approach to Cause Marketing
A methodology to unlock the full value of a cause marketing program
• Incremental sales
• Improve brand health
• Inspire & unify your employees
PUT YOUR BRAND ON A PATH TO PURPOSE
FIND OUT MORE ABOUT OUR DISCOVERY WORKSHOP &
OUR PATH TO PURPOSE PROGRAMTM
www.sundaylunch.com.au
Australia’s first cause marketing
book launched October 2017

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Cause marketing deck feb 2018

  • 1.
  • 2. 2 converging drivers to marketing disruption MILLENNIALS TECHNOLOGY
  • 3. Technology has enabled people to shop, share and choose brands completely differently
  • 4. It’s no longer about who shouts loudest; but about what brands give their customers to value & share. And more importantly, why they are doing it. Which means marketers have to think differently
  • 5. Millennials: Ripping up the rulebook How they value the time they have on this planet & what they want to do with it is very different
  • 6. One word keeps coming up consistently
  • 7. Millennials favour brands that empower them, especially their sense of purpose
  • 8. One other major factor affecting business
  • 9. Research makes a strong case for brands to support good causes
  • 10. People increasingly looking towards business to solve society’s problems *The Consumer Study. From Marketing to Mattering
  • 11. But perception is that business is currently failing to deliver *The Consumer Study. From Marketing to Mattering
  • 12. Meanwhile brands are losing relevance ⌃Havas Meaningful Brands Global Report
  • 13. But there is a clear upside and a powerful opportunity for brands to seize
  • 14. Brands that support social & environmental issues will be rewarded with trust & loyalty 2015 Cone Communications/Ebiquity Global CSR Study
  • 15. ‘Cause’ drives high intent to purchase 2015 Cone/Echo Global CSR Opportunity Study 93% of consumers will buy a product associated with a cause 93%
  • 16. AND is a powerful driver of brand switching #Cone Communications Ebiquity Global CSR Study
  • 17. Consumers want to partner with brands  71% believe brands and consumers could do more to support good causes by working together  63% want brands to make it easier for them to make a positive difference Edelman Good Purpose Study
  • 18. The bottom line: brands that do good grow faster than other brands 33% of people choose to buy from brands they believe are doing social or environmental good Unilever’s Sustainable Living brands accounted for nearly 60% of the company’s total growth in 2016 and collectively GREW 50% FASTER than the rest of the business GROWTH 33% Unilever Consumer Study
  • 19. Against this backdrop, Marketing & CSR coming together to build social and brand value
  • 21. Marketers struggling with some specific problems 1. Lack of a compelling brand proposition 2. The pressure for sales today means they’re often in a tactical cycle of pricing and value offers, which only serves to erode the value of their brand. 3. Low staff engagement leads to poor retention, which inevitably leads to poor customer experience, which makes building a believable brand promise almost impossible. that seizes the attention of millennial consumers and builds brand health, means there’s low top-of-mind awareness for their brand.
  • 23. Important piece of thinking missing in the Purpose debate Brands need to think less about what they can say about themselves to be relevant to their prospective customers… And think more about what they can contribute positively to the world we live in.
  • 24. Cause Marketing offers a powerful solution 1. Lack of a compelling brand proposition 2. The pressure for sales today means they’re often in a tactical cycle of pricing and value offers, which only serves to erode the value of their brand. 3. Low staff engagement leads to poor retention, which inevitably leads to poor customer experience, which makes building a believable brand promise almost impossible. that seizes the attention of millennial consumers and builds brand health, means there’s low top-of-mind awareness for their brand. Seize attention of consumers Drive short-term sales + improve brand health Inspire & unify staff and partners behind a common cause
  • 25. Brands are now marketing themselves as active contributors to Society
  • 26. They are facilitating consumer contribution
  • 27. Even acting as activists for causes
  • 28.
  • 29. And empowering people towards a more purposeful existence Video
  • 30. Cause Marketing Case Studies from around the world
  • 31. Shake Shack’s Great American Shake Sale for No Kid Hungry
  • 32. Shake Shack’s Great American Shake Sale for No Kid Hungry Video
  • 33.  Funds raised:  2012: $136k  2013: $285k (+110%)  2014: $338k (+18%)  2015: $504k (+49%)  2016: $597k (+18%)  Redemption rate 44%  Average additional spend: +$8 per guest  +4% increase in foot traffic vs previous month BUSINESS RESULTS (2013):SOCIAL RESULTS:
  • 34. Still going strong & now rolling out globally
  • 35. Pampers cares for babies’ happy healthy development
  • 36. Pampers 1 Pack = 1 Vaccine
  • 38. Pampers 1 Pack = 1 Vaccine Video
  • 39. Outstanding brand & social results  Impressive sales uplift and share gain across multiple markets  Unprecedented trade support  Social results 10 years since start of campaign  500,000 newborn babies saved  300 million vaccines administered  Helped eliminate MNT in 17 countries
  • 41. A celebration of shared values 62 million media impressions across 70 countries, with 90% positive sentiment Campaign attracted thousands of new customers in NSW Delivered ANZ the highest social engagement of all Australian banks across Facebook, Twitter & Instagram Outstanding staff feedback
  • 42. 2016: 10th Anniversary of Partnership
  • 43. 2016: 10th Anniversary of Partnership
  • 44. 7,000 branch visitors Average all branches 1,000 New accounts doubled 816 million media impressons Darlinghurst branch previously ranked low in ANZ network for transactions, now ranked amongst top 3
  • 45. The SIMPLE Approach to Cause Marketing A methodology to unlock the full value of a cause marketing program • Incremental sales • Improve brand health • Inspire & unify your employees PUT YOUR BRAND ON A PATH TO PURPOSE
  • 46. FIND OUT MORE ABOUT OUR DISCOVERY WORKSHOP & OUR PATH TO PURPOSE PROGRAMTM www.sundaylunch.com.au Australia’s first cause marketing book launched October 2017

Notas del editor

  1. Eg. Uber, Airbnb, Thankyou, Toms, Patagonia, Nike, Lululemon, Coke. Social media – Instagram, Snapchat, facebook, whatsapp
  2. Against this backdrop, change happening in companies around the world
  3. And consider how they can use their assets and resources and collaborate with their customers to deliver impact.
  4. Exciting time to be a marketer
  5. Facilitation example
  6. Campaign started 2006 Belgium Rolled out to multiple markets since then & activated multiple times.
  7. Backed up by 360 degree support campaign