Integrated Security, Safety and Surveillance Solution i3S

White Paper & Solution(s) options
© Casper Abraham, FEB 2010
http://www.edgevalue.com
Email : casper@edgevalue.com
Cellphone : +91 98450 61870
Integrated … „S‟afety, „S‟urveillance & „S‟ecurity
Physical, Virtual, People, Cash &
Information Security

Base of Experts,
Advisory, Staffing &
Consulting.
The Firm
Software, Backend,
Tool & Platform
Business Model,
Methodology,
and System(s)
Full-range services
in Governance,
Risk & Compliance
Systems Integrators

Systemic Failures
1. Buying, Installing & Infrastructure is the easy part.
2. Maintenance. Uptime. Spares.
3. Is it working at all? Display Signage problems.
4. It‟s not just cameras. Lighting. Night-vision. Audio.
5. Sensors. Trip. Vibration. Light. Sound. Patterns.
Detection. Intelligence.
6. Recording. It‟s TOO-BIG. Imagine 10,000 cameras
in HDTV, 24x7x365.
7. No one can watch all, all the time. It‟s boring work.
Impossible to motivate.
8. How do you know when an event occurs?
9. You have to RECORD before, DURING and after
the event.

List of NATURAL Hazards …
 Displaced Persons
 Drought
 Earthquakes
 Epidemics and other Health Threats
 Extreme Temperatures
 Floods
 Global Climate Change
 Hail
 Hurricanes and Tropical Storms
 Infestations/Invasive Species
 Landslides
 Power Outage
 Structural Fire
 Technological Hazards/HAZMAT
 Terrorism and Civil Hazards
 Thunderstorms and Lightning
 Tornadoes
 Wildfire
 Winter Snow/Ice Storms

List of MAN-MADE Threats …
 Vindictive Behaviour
 Weapons. Firearms. Chemicals. Explosives.
 Hostage Situation.
 Dacoit.
 Ideology, Psychological and Behavioural Situations.
 Selfish Behaviour
 Petty Theft.
 White Collar Entry.
 Identity Theft / Fake Identity.
 Fudged paperwork / documentation.
 Unauthorised Vehicles vs Changed Licence Plates.
 Removal of Assets.
 Co-Operative Behaviour
 Cartels of Security + Staff + Others.
 Lax systems. NOR Audit NOR Oversight.

Aspect. It‟s about ….
1. Choice
1. Better to be „safe‟ than „sorry‟.
2. Insurance
1. If nothing is going to happen … you don‟t need it.
3. Uncertainty
1. An attempt to Predict / Quantify the future.
4. The opposite of „Risky‟ is „Secure‟.

Priorities …
1. Databases.
2. People logins.
3. Remote access.
4. Storage & Backup issues.
5. Down & Repair related issues.

Two sides of the same coin
Risky …
• Greed
• High risk – High rewards
• Force Majeure.
• Requires Insurance.
• Contingency & Backup Plans.
• Exit options.
• Speculation vs Gambling.
• Unknown threats / weaknesses.
Security …
• Safe
• Average Returns.
• Known threats / weaknesses.

Today‟s Reality …
Event, Incident,
Crime, observable
‘physical’ or
‘virtual’ action
takes place.
Investigation, Modus
operandi, Witnesses, Suspects,
Evidence, Forensics, Motive,
Detective work, legal or
illegal. Law & Constitution.
Police. Courts. Jail.
Intent to destruct. Sixth Sense.
Intuition. Suspicious. Pattern.
Intelligence Gathering. What if
…and IF. Word &
Observations of others.
Behavioural Patterns. Prepared
to die. PROFILING.

Track the WHOLE
population?
1. Create-Identify, Train, Motivate &
Manage a base of PROFILERS.
2. Start with the Criminals in Jail. Of
course you can PROFILE them.
3. Database of their accomplices.
4. Foreigners in INDIA.
5. Foreigners in INDIA STATE(s).
6. A risk metric on every TARGET.
7. Do you want to know more about
who is IN?
8. Do you want to know more about
who is OUT?
9. Do you want to monitor or watch
their movements? Monthly?
Weekly? Hourly? Real-time?
10. Public? Households? Private?
Key-patterns …
1. Lifestyle.
2. Family, friends & relationships.
3. Travel.
4. Opinions & Beliefs.
5. Behavioural Assessment.
6. Observable Behaviour Profile.
7. Income & Sources.
8. Spending on what.
9. What do they possess?
10. What was; and is now not with them?

Going to be a criminal …
1. Manual
24-hour Surveillance. Detective work. Night Vision
Binoculars. Photo & Video Cameras. Bugs &
Microphones. Recorders. Telephone Taps.
Your life was hardly threatened.
Intuition, Sixth Sense, “I can feel it” & Behavioural
Pattern Recognition. “I know this guy did it.”
2. Challenges today …
Surveillance presence detection. CBRN Presence.
Mobile phones. Internet. Radio monitoring.
Encryption.
Aspirational threat to Planning threat.
Your own life is threatened if you challenge OR become
a part of the “situation”.
Intuition, Sixth Sense, “I can feel it” & Behavioural
Pattern Recognition. “I know this guy is up to no
good … but is that a Homeland Security threat?”.

Further challenges …
1. There may yet be no infringement of the
law.
2. Is it a law-enforcement, Police, State issue?
3. When is it a central, Defense or Homeland,
Central issue?
4. Our man (or woman) … the whole range.
Personal Values; Individual behaviour;
Current Stress; trigger-happy; Moral issues
… Human Rights; Encounters; Self-
defense; Whether armed; adequate
protection; on-the-spot „manual‟ or
„automated‟ information; information-on-
demand. Real time Decision-making

Threat nuances …
1. What are the Force Majeure threats?
2. Are lives at stake?
3. Can Insurance solve it?
4. Airlines were downed for 3 days … so what. The
city came to a stand-still for 5 days … so what.
The US economy is slumping … so what? The
Delhi CWG games was a disaster … so what?
5. Katrina. Asian Tsunami. Gulf oil spill. Hungary
toxic spill. Pakistan floods. What could have been
done? Is something being done about other
FUTURE such events?
6. Even if someone knew something was going to
happen … Clairvoyants? Hollywood? Witches?
Aliens?
7. And if it never happened … perhaps it was not
going to happen at all. Who pays? How do you
prove this?

Security Activity Monitoring
Traditionally, security has focused on putting up a perimeter
fence to keep others out, but it has evolved to monitoring
activities and identifying patterns that would have been missed
before. Information security professionals face the challenge of
detecting malicious activity in a constant stream of discrete
events that are usually associated with an authorized user and
are generated from multiple network, system and application
sources. At the same time, security departments are facing
increasing demands for ever-greater log analysis and reporting
to support audit requirements. A variety of complimentary (and
sometimes overlapping) monitoring and analysis tools help
enterprises better detect and investigate suspicious activity –
often with real-time alerting or transaction intervention. By
understanding the strengths and weaknesses of these tools,
enterprises can better understand how to use them to defend the
enterprise and meet audit requirements.

Risk Management is like Cricket
1. You have limited resources.
You are allowed only 9 fielders.
2. Never equally placed. You have
to focus on manageable higher
risk areas.
3. If you want stop the 4’s you will
be giving away singles.
4. If you are stopping the singles,
going over the top is a danger.
5. You need some good, fast
fielders in the first place.
6. Catches win matches.
7. Everything depends on the
Game Situation. What are your
objectives?
8. Do you know the batsmen?
Your competitors?
9. You need a Plan B at all times.
10. You have to think on your feet.

High Risk – High Rewards
Good …
• Sound as a Bank.
• Ensure capital return.
• The Markets
• EQUITY.
• DEBT
• COMMODITY
• CURRENCY
• Safe as houses.
• Property
• Art & Antiques.
Bad …
• Islamic Banking.
• Gambling.
• Speculation
• Throw good
money behind bad
• Ponzi Schemes.
• MLM

Risk
1. Controllable
– Manage it.
– Eg. Forward Contracts / Commodities
Exchange.
2. Un-controllable
– Insurance
– Force Majeure Management.

Systems Thinking & Systems
Dynamics related to Risk
1. Behavioural Systems Thinking.
2. Financial Systems Thinking.
3. Risk Systems Thinking.
4. Systems Dynamics Modeling.
5. Team, Systems, Practice, Instrument level
Systems flowcharts.
6. Mathematical Modeling.
7. Behavioural Modeling.

Staff at Risk Management Steps
1. Identify the hazards
2. Decide who might be harmed and how
3. Evaluate the risks and decide on precaution
4. Record your findings and implement them
5. Review and update (if necessary)

Risk Factors
Asset(s)
Vulnerability
Threat
Risk
Risk_Metric R% = A% x T% x V%
Internal

Choose ..
Sharing
Integrity
SecurityIdeas for implementation :-
• IT Policy
• Intangible Assets
• List. Cost. Manage. Usage.
• Internal Patent System.
• USA Defense Services Orange Book
• Setup a MarComm, Communications, Documentation Division.
• Establish a „VI‟ practice.
• Develop a part-branded „consumer-usable‟ line of products.
• Design & Manage a Catalogue.
• Push OR Pull „strategy‟ ….
Sharing + Security + Integrity = 100%

Risk because of Information &
Communications Technology

Six sigma credo …
 We don't know what we don't know.
 We can't do what we don't know.
 We won't know until we measure.
 We don't measure what we don't value.
 We don't value what we don't measure.

Your personal data
1. Credit-card numbers.
2. CW2 security numbers. (back of credit-card).
3. Credit reports
4. Social Insurance numbers.
5. Driver‟s License numbers.
6. ATM cards.
7. Telephone Calling Cards.
8. Mortgage details.
9. Date of birth.
10. Passwords, PIN‟s.
11. Home address.
12. Phone numbers.
13. Address book and Personal contacts information.

Corporate data …
1. Trade secrets. Recipes & Formulations. Bill of
Materials.
2. Cost information. Vendors; procurement costs;
supplier chain information.
3. Price information. Customers; selling costs;
customer relationship information.
4. Purchase track record – Sales History.

Exposure cases …
1. DSW, USA. Credit-card information from 108 stores; from 96,000 USA
check transactions exposure of US $ 1.5 M.
2. CardSystems, USA. Card-information of Japan; HongKing; Phillipines;
and Australia. Exposure US $ 40 M.
3. Mphasis-Citibank. Stolen US $ 350,000/-
4. Sumitomo Bank. Stolen passwords caught prior to stealing US $ 397 M.
5. Citibank UPS shipment of customer data; 123,690 Japanese customers;
exposure US $ 3.9 M.
6. Accura Bank; stolen micro-film data; exposing 26,400 customers.
7. Commonwealth Bank of Australia – ATM cash-transfers. Stolen US $ 17
M.
8. Central Bank of Russia. Bank transfer information sold on-line.
9. Michinoku Bank. Thrown CD‟s retrieved of nearly all its customer-
information; exposure US $ 1.3 M.

Who‟s got it …
1. Banks
2. Card companies.
3. Credit reference Agencies.
4. Merchants.
5. Government Agencies.
6. Phone companies.
7. Insurance Firms.
8. Data brokerage firms. List Managers.
9. Payment Processing Agencies.
10. Direct Marketing Agencies.
11. Market Research Firms.

The only three …
1. What you know.
o Login ID. Passwords. PIN. Personal data.
Public and Private Keys. (PKI).
2. What you have.
o ID Card. Token number. Ticket. Boarding
Pass. PKI Digital Certificate(s).
3. Who you are.
o Signature. Fingerprint. Blood Group. Your
walk. Iris Pattern. Hand Geometry. Body
language. Voice Recognition. DNA.

AutoID : A key Technology
DeviceAutoID
Smart
Tag
1. ID
2. Pull data
3. Push data
Enormous
cloud
of devices

Mixed community Handling
1. Purple Zone
Residential Towers.
2. Orange Zone
Manufacturing (EZ)
3. Green Zone
Commercial Complexes
4. Cream Zone
Retail Public Access
5. Red Zone
Utilities. Admin. Control
Rooms.

Mapped Systems
1. Perimeter Controls.
2. Roads. *
3. Conduits/Pipes. *
4. Water. Sewage. *
5. Power. * Lighting.
6. Sensors – Cameras.
7. Key-Cards. Access Control.
8. Display Signage
9. Vehicle Parking.
10. Vehicle Movement.
11. Access Point(s Control.
12. Fibre Communications.
13. IT Infrastructure
14. CED Wireless Network.
15. Security Manpower
Information System.
16. Law Enforcement. *
17. Operational Systems.
18. Tactical Systems.
19. Emergency. Crises.
20. Miscellaneous
Manufacturing
21. Integrated Software Tool(s).
* Systems with likely Central, State, City
or Municipal Authority.

Layer Codes
A =
B = Perimeter. Fence. Access Points. Boundaries.
C = Sensors. Cameras. Microphones.
D = Disaster. Risk. Emergency. Crisis Points
E =
F = Fire-Handling Points
G = to K =
L = Lighting.
M = Manned. Security. Rest-Stop-Points.
N = Conduits. Cabling. Fibre. Networking.
O =
P = Power Lines.
R = Roads. Parking. Traffic Direction.
S = Sewage.
W = Potable Water. Pipes. Junctions. Outlets.

It SHOULD NOT be … what most people
think of as Security Today.
1. Security Staff
• 10, 50 … 200 „uniformed
jokers‟ floating around.
• Not empowered.
• Not trained.
• Not civil, nor helpful.
• Gate Pass. In-Out Register. ID
Card. Plate recording.
• Happily out-source to so-called
„ex-Services Experts‟.
2. CCTV
• A bunch of cameras connected
to a few TV‟s.
• No one sees it.
• If you see something, no action
is taken or actioned too late.
• Footage not available when
needed.
• Analog is „cheap‟ but „dead‟.
• Inadequate Lighting. Poor
angles. Low coverage. You thought …….. BUT the reality.

i3S Imperative Elements
Statutory Element(s)
* Constitution Adherence
* Federal Subject(s)
* State Subject(s)
* Statutory Reporting
Intelligence (Elements)
* Doing the Best / Footwork
* CCTV (Visual intelligence)
* Sensory Intelligence / Alerts
* Virtual Convergence World
* IT aided Intelligence.
* Automation.
Staffing Element(s)
* Operational STATE Deployment.
* Owned STAFF Deployment.
* Outsource STAFF Deployment.
* Stakeholder(s) STAFF – ADMIN – MGT.
Infrastructure Element(s)
* Fibre-Wired and Wireless Network.
* Server(s), Client(s), CEDs, Handhelds etc.
* Connectivity, Availability, Redundancy & Backup.
* Devices, Cameras, Sensors, Lighting, Power-Supply etc.
* Control Rooms, Access Points, Distribution Points etc.

Roads vs IT analogy
Network Roads, number of
lanes, number of
check-points, signal
lights, flyovers.
Wired or wireless.
Analog, Digital or
IP.
Servers Parking Lots. Car
Lifts. Parallel
Parking.
Data and
Information stored
remote centrally
Bandwidth Per-hour vehicle
capacity, Types and
Speeds of cars,
uphill, curves
Size and speed of
data transfer
Connectivity Toll Gates, Exit
Ramps, Security
Checks, Weather
conditions, Sex (!),
Age and Health of
Driver, VIP in-town
Availability and
usability to an end-
user.

Connectivity Tap-Points
FROM
TO
• Camera Station
• CED (Mobile-Handheld)
• Public Alarm
• Action to i3S Policy
• WorkStation Access
• CED (Mobile-Handheld)
• Helpdesk Request
• Subscriptions View
• Self-Service
• Accountable Staff
External
Access; Inputs
and Out
Internal
Management;
Inputs and Out

Types …
1. Cash.
1. Theft. Fraud. Loss.
2. Liquidity. Un-availability.
3. Bad Debt.
2. Assets.
1. Plant & Machinery / Office Equipment.
2. Non-performing Assets.
3. Lower than planned ROI.
4. Depreciation.
5. Cost vs Performance.
6. Availability. Reliability. Maintainability.
3. IPR.
1. WTO. WIPO. GATTS. Country-Statutory-Industry.
2. Patents. Copyrights. Trademarks. Secrets.
3. Appreciation.
4. Capital vs Expense.
5. Inventory
1. Over-stock. Under-stock. Just-in-time. Carrying Costs.
2. Obsolescence.
3. Re-work. Re-cycling. Inefficiencies. Quality issues.
4. Waste. Write-off.

„Accountability‟ Transfer …
“Whose „cash‟ is it anyway?”
1. Extremely INDUSTRY specific.
• Compare. Automobiles vs Pharma. vs Music
CD‟s vs Bollywood Films vs Your Industry.
2. Manufacturer OR Distributor OR Retailer.
3. Investors. Share-holders. Stake-holders.
4. Banks. FI‟s. Mutual Funds.
5. Mortgages. Loans. Leasing. Hire-purchase.
6. Purchase of risk. In-transit documents.
Invoices. Payments. Letters of Credit.
Hundi (in Asia).
7. Futures and Options.

Cost of FAILURE!
Regulatory
Action
Corporate
Liability
Indirect
Costs
Loss of
Customer
Confidence

Force Majeure
1. Those "physical" events that are foreseeable, although
unpredictable, such as fires, floods or vandalism.
2. Those day-to-day "business" events or governmental
actions that cannot be forecast, but which are foreseeable,
such as strikes or regulatory activities. This includes your
service provider's subcontractors and vendors not
performing tasks possibly necessary to your provider's
performance under the agreement that your provider may
claim are "beyond its reasonable control."
3. Those events that, although admittedly still pretty rare, are
now unfortunately quite plausible in a world where
commerce is easily touched by international politics, such
as military actions, embargoes, rebellions and terrorism.
4. Those events caused by extraordinary elements of nature
or "acts of God," which are truly unforeseeable force
majeure events.

Business Continuity Factors
vis-à-vis Information & Technology
1. Uptime (near 100%)
1. Backup, Housekeeping, Mirror, Geographical Spread,
Employee Standby, Hotfix, 24x7x365 service(s)
availability.
2. Downtime (near 0%)
1. MTTR, MTBF, 24x7x365 service(s) availability.
3. Assess, Quantify, Measure
1. Information Costing. Investor, Vendor, Customer &
Co-worker „impact‟. What-if scenarios.
4. Risk & Qualify. High, Medium, Low, No.
1. Insurance. Personnel standby. Internal & External
Audits.

GREY QUADRANT
- Low severity
- High Probability
RED QUADRANT
- High severity
- High Probability
YELLOW QUADRANT
- High severity
- Low Probability
GREEN QUADRANT
- Low severity
- Low Probability
Real Trouble
Try to reduce Impact
Nuisance
Problems
Closely Monitor
for increasing
Probability
Problems not
significant
0
0
10
10
Probability of occurrence
SeverityofImpact

When „risk‟ happens ….
1. On-track plan. (Backup, contingency)
2. Insurance, premiums & documentation.
3. Handling the Media (and fallout …)
4. Not repeating a mistake …
5. Factor #1 - Probability.
6. Factor #2 - Outcome or hazard.

Tools
1. Sensitivity Analysis. (What if …)
2. Statistics - Normal Distribution.

The only three …
1. What you know.
1. Login ID. Passwords. PIN. Personal data.
Public and Private Keys. (PKI).
2. What you have.
1. ID Card. Token number. Ticket. Boarding Pass.
PKI Digital Certificate(s).
3. Who you are.
1. Signature. Fingerprint. Retinal Pattern. Body
language. Voice Pattern. DNA.

IT Best Practices
1. Without SSL encryption, the integrity of data is
compromised.
2. Without robust physical and network security, sensitive
corporate data is at risk of intrusion
3. Building an effective in-house PKI system will take
considerable time and expense. Opt for managed
PKI services.
4. Free software will crack your password in 30 minutes.
5. Email is leaking your business secrets.
6. Traditional access control solutions are either
ineffective or costly
7. Your web site can be spoofed with a point and a click.
8. Testing in production is tempting fate.
9. The weakest link in your security is your people.
10. On the web, nobody knows if you are a Martian.

Reality checklist
1. Almost everything is turning electronic & digital.
2. Applications will never be secure.
3. The perimeter is disappearing.
4. The determined hacker will get in, always.
5. Awareness training will help, only so much.

ID Theft.
24%
16%
15%
11%
7%
5%
4%
18%
Credit-Card Fraud
Phone or Utilities Fraud
Bank Fraud
Employment-related Fraud
Govt. documents fraud
Attempted ID Theft
Loan Fraud
Other Identify Theft

Physical +Virtual (Lobby)
DMZ on Extranet

The proposal
1. Approach your „I.T.‟ as you would your physical
office. You have a centralised reception area.
2. You have physical security. You have cameras.
You have off-office hours infrastructure.
3. You have a back-gate for materials. In/Out
registers. Documentation.
4. You also have Policies, Rules & Regulations,
Guidelines, Methods, Processes & Systems.
5. There is „Human Decision Making‟ in terms of
out-of-policy, contingency & crises.

The Service
Business Continuity is a matter of Practice and includes :-
1. Study of Existing Systems.
2. Desired State Definition..
3. Gap Analysis.
4. Budgets & Costs Allocation.
5. Design & Plan.
6. Implement.
a. Buy-out, License, Acquire, Recruit.
b. Integrate, Implement, Train, Setup, Establish.
c. Intensive Monitoring Services. (Typically 3 months).
d. Regular Monitoring Services. (Annual Contracts).
7. Review, Feedback, Correction.

Possible Scope of Supply …
From your India-based establishment … as your
Worldwide Single-Point Source ….
1. Study of Existing Systems.
2. Desired State Definition..
3. Gap Analysis.
4. Budgets & Costs Allocation.
5. Design & Plan.
6. Implement.
a. Buy-out, License, Acquire, Recruit.
b. Integrate, Implement, Train, Setup, Establish.
c. Intensive Monitoring Services. (Typically 3 months).
d. Regular Monitoring Services. (Annual Contracts).
7. Review, Feedback, Correction.

… including …
1. Top Management „Interaction‟ & „Support‟.
2. Design & Management of your „Red Book‟
3. Physical Manning at all physical server locations.
4. 24x7x365 Manned Monitoring
5. 24x7.x365 Automated „Sniffiing‟ & „Snooping‟ Conrols.
6. Hardware & Software Firewalls.
7. Internal Audit(s). Infrastructure, Administrators & I.T.
Departments of Internal, Vendors, Customers, Investor &
Co-worker Groups access.
8. External Audit Support
9. Downtime Services.
10. Crises Services.
11. Choice of Technologies.
12. Online Certificate Design, Method & Systems.

If I.T. down assessment …
1. If Hardware, Networking, Storage goes
down ….
2. If Systems Software goes down …
3. If Application(s) Software goes down …
Bugs, Staging, Testing, Y2K type scenarios
….
4. If Data goes down …
5. If Information unavailable …
6. If unable to find-out what has gone down
…

Security Policy
1. Written General Security Policy.
2. Written IT Security Policy.
1. IP‟s. Listed & Controlled.
2. Allow & Deny. Group, individual & others.
3. Logs. Logs backup. Logs Analyses. Decisions.
4. Disaster Recovery.
5. DOS, DDOS etc.
3. Client „transparent‟ document.
4. Internal audit.
5. External audit.

Information or Intelligence
Domain

Central Intelligence
•Gather Information, OR
Intelligence.
•Data. Images. Audio.
Video.
•Store. Retrieve. Analyze.
Pattern Recognition.
Intuition. Assign Field
Work.
•Gather MORE
information.
•Sort. Extract. Merge.
Collate. Integrate.
Consolidate. Automate.
• Efficiencies. ROI. TCO.

Disseminate. Execute. Act.
Assist. Support. Help. Facilitate.
• Assign Work
• Intelligence on Demand.
• Verification.
Authentication, Fact-
Checks.
• Friend or Foe Decision
Making.

People Risk
The „Human Being‟ behind every
„Risk‟ related event.

Shrinkage
One word for Risk, Safety, Security,
Surveillance, Graft, Corruption,
Negligence; Stupidity; Ignorance; ill-
informed; uneducated; Theft. Fraud;
Counterfeit; Negligence; Attrition …???
PRAY (People Risk
Assessment & Yield) Model

Risk from People
People Actions Costs
Employees
Suppliers
Customers
TEMPS
Catering Staff
Housekeeping
Security Staff
Drivers
Ghost Employees
Order Acceptance
Procurement
Wrong Vendor
Wrong Hiring
Poor Decisions
Direct OR Indirect
Fixed OR Variable
Liable for Litigation
Negligence
Graft (CORRUPTION)
Cartel
Behavioural
Not Insured
100% Revenue Loss
Increased Cost
Lower Profits
High Risk Behavour
Stopped Learning
Ego – Alpha-Male
Long term consequence
Personal Debt
Greed
Clinical Problem(s)
No Succession Planning
Poor Due-Diligence
Obsolescence
Re-work & Waste

New Economy Organisational
Design
Delivery / Production / Manufacturing
People
Commercial
Sales
Customer Contact
Marketing
Contract
Staff
Our
Staff
External
Outside Control
Internal
Our Control
Modern Organisations do not work from one
premises. All Staff may not be homogenous; not
from one area; community; state or even country.
Wireless allows into and out of any location; voice,
video & definitely data.
The Enterprise has to be MORE
in control while being forced
OUT-OF-CONTROL by the
pace of Technology.

Out-sourcing
• Benefits
1. Required Skills.
2. Lower Costs.
3. Quicker Access.
4. Better Systems.
5. More Professional.
• Risks
1. Culture mis-fit
2. Increased Costs.
3. Less co-ordinated.
4. Integration issues.
5. Less-in-control

Types / Categories of
Workforce …
Class A
1. Board, Committee, Association.
2. Our Staff. Permanent.
3. Key Owners, Managers, Stakeholders of Members.
4. VIP‟s. Statutory Authorities. Pre-approved Guests/Visitors.
5. Out-sourced Security Key-Managers, Authorised Staff.
Class B
1. Our Security Staff
2. Out-sourced Permanent Security Staff.
Class C
1. OUR or external Part-time OR Temporary Security Staff.
Class D
1. Staff of „Member-Units‟. Permanent.
2. Temporary Staff. TEMPS.
3. Service-Provider. Utilities. Supplies. Catering. Transport Drivers +
Support-Staff.
4. Any new Employee / Regular LESS than one year of Regularity.
Class E
1. Contractor. Staff. Labour-force. Contractor Suppliers. Contractor
Services.
2. Trade or Manufacturing. Goods Inward and Goods Outward.
3. Waste Disposal. IN and OUT movement.

Risk Level Rating of People
1. 0 to 9 : 9 = no risk; 1 VERY HIGH RISK. 0
= unknown / not assigned.
2. Everyone is assigned a Level 5.
Has to earn by time, inputs, self-service, behaviour,
references, feedback to lower the Risk LEVEL.
PRAY (People Risk
Assessment & Yield) Model

Negligent Hiring
1. What is negligent hiring?
2. Should all companies be expected to have a
screening policy?
3. Does every employee need to be screened?
4. How much should a company expect to pay
for screening?
5. What can it cost a company should they
chose not to have a screening program?
6. Do you have enough „Johari-window‟
information to make an offer?
7. Are all screening companies alike?

Negligent Hiring Problems …
1. Shrinkage. Theft. Robbery. White collar crime.
2. Security Staff are compromised!
3. Cartels / Organised Crime are formed!
4. IT, data, Information & know-how leaks.
5. Rapists! Women‟s Issues.
6. Pornography. Video-Cam. Exploitation.
7. Pedophiles. Children abuse. (Where applicable).
8. Fellow-workers being blackmailed.
9. Paper-work fudging albeit for personal gain.

People Risk examples
1. Ghost Employees. Not on your payroll, not coming to
work being paid maybe electronically.
2. Cartel of Security, Catering, Housekeeping & Admin. in
waste (and other) removal from the premises.
3. Labour (HR or line Staff) taking a „cut‟ in recruitment,
placement, promotions.
4. Poor Decision-Making. Order Acceptance, Vendor
Identification, Technology due-diligence, Loan
disbursement. Based on wrong or Inadequate data or
information.
5. High-risk behaviour in their personal, private life.
Gambling. Drugs. Debt. Wine. Women/Men.
6. Time-allocation. Priorities, motivation, interests in a
different direction or area. Non-professionalism.
7. Travel + Stay when it could have been done with Video-
conferencing.

Some Solution(s) Step(s)
1. Rating : Keep a simple score-card. On a scale of 1 to 9 everyone is a 5
till proved otherwise based on Actions and Performance.
2. Internal FIR : Maintain a database of any and all incidents (tangible and
intangible) transparent ensuring personal privacy; warnings; let-offs;
rewards & recongition.
3. PMS : Perform periodic Reviews. Behavioural as important as
Performance.
4. Voperty : The modern-organisation is no longer on one-premises. It is
virtual and on-line as much as off-line. Intellectual Property is as
important as Property. Trade-secrets, diagrams, customer or supplier
databases.
5. Infrastructure Enhancement & Technology Support.
6. KRI : Acquire, implement, maintain and manage a set of Key Risk
Indicators.
7. Process, Methodology, Workflow. Checklists. Visual Maps. Step-
accountability.

Infrastructure
Recommendations
1. Single-window Access Control System. (Staff, Catering,
House-keeping, Temps, Security). Audited Attendance.
2. Eyes and Ears on the ground. Networked Cameras;
Adequate Lighting; Sensors for required needs.
3. Triple-play convergent digital networks.
4. Things monitoring. Raw materials & Finished Goods.
Consumables. Fixed and Mobile Assets. Repair-men kits.
Catering, Housekeeping, Waste removal.
5. Centralised Servers + Platform for Intergrated, Real-time,
Remote & Localised Routine Reporting, Audits and
Alert/Alarm Systems.
6. Transparency, Convenience, Ease-of-use, Ergonomics,
Managed Queues, Systems, People-flow.

Infrastructure Functionality
Information or Intelligence
Domain
Central Intelligence
•Gather Information, OR
Intelligence.
•Data. Images. Audio.
Video.
•Store. Retrieve. Analyze.
Pattern Recognition.
Intuition. Assign Field
Work.
•Gather MORE
information.
•Sort. Extract. Merge.
Collate. Integrate.
Consolidate. Automate.
• Efficiencies. ROI. TCO.
Disseminate. Execute. Act.
Assist. Support. Help.
Facilitate.
• Assign Work
• Intelligence on Demand.
• Verification.
Authentication, Fact-
Checks.
• Friend or Foe Decision
Making.

Managed Services
1. Choose to work with Riskpro India.
(http://riskpro.in) Typically a minimum of
15-month contract.
2. Study, Report, KRI-set & GRC
(Governance, Risk & Compliance)
Roadmap within one month.
3. Put in place our clextra Software Platform.
4. Identify and Train the „Task-force‟ on GRC
Roadmap.
5. Maintain, Monitor, Manage, Analyze.
„Routine‟ and „Alert‟ Reporting to
Management.

Risk of No Information
Risk of No Information & Communications Technology
E D C B A
Source Interface Distribution Interface Request
SERVERS Web-Pipe Ether-Space Local ISP CLIENTS
1.4 90% plus
1.3 60-89%
1.2 Ok
1.1 Less than 50%
2.4 Predictive
2.3 In-time
2.2 Yesterday
2.1 Post-mortem
3.4 DataHouse
3.3 Database
3.2 11-500 Pages
3.1 1-10 Page
4.4 Video
4.3 Audio
4.2 Visuals
4.1 Text
5.3 Sharing
5.2 Integrity
5.1 Security
5.3 Backup
5.2 Hardware
5.1 Power
Supply Side Supply Side
1
2
Relevance
Timeliness
3
4
5
6
Infrastruc
ture
Quantity
Media
Quality

Any „IT-record‟ in your Business …
1. Tangible Assets Master
2. Buy Purchase Orders Master
3. Main Metrics
4. Expenses Master
5. Firms Master
6. Inventory Master
7. Invoices Master
8. Mfg. Job-Work Orders Master
9. Intangible Assets Transactions
10. Intangible Assets : Library : Info.Units
11. Owners : Contacts - Customers - Vendors
12. Individual Employee Master : Login II
13. Teams Master
14. Unit Master
15. RFID Hardware etc.
16. Seats Management Database
17. Individual Users Master : Login I
18. Vehicle Master

User definable … #1/3
A000,FORCE MAJEURE
A001,Unpredictable
A002,Political Forces
A003,Terrorism
A004,Genuine
B000,FINANCE
B001,Cash Liquidity
B002,Market valuation of Equity
B003,Audit
B004,Financial due-diligence
B005,Technology due-diligence
B006,Theft of cash
B007,Mis-use of cash
B008,Mis-use of documents
B009,non-Performing Assets
B010,Tax
B011,External Audit
B012,Internal Audit
B013,Depreciation
B014,Credit Risk
B015,Bad Debt
B016,Book Value of Equity-Shares
B017,Market Value of Equity-Shares
B018,Bull-run
B019,Bear-run
C000,COMPLIANCE
C001,Regulatory Compliance
C002,Central Compliance
C003,SOX Compliance
C004,Stock-Exchange Compliance
C005,Central Labour Compliance
C006,Local Labour Compliance
C007,Local Safety Compliance
D000,LEGAL
D001,Major Lawsuit
D002,minor Lawsuit
D003,Loss of original documents
D004,Legal fees
D005,Stay order Costs
D006,Stay order Time
E000,PLANNING
E001,Vendor Base. (Contractual and Moral)
E002,Customer Base. (Affinity and Purchasing).
E003,Sales Projections
E004,Expenses Projections
E005,Cashflow Projections
E006,Meeting Manpower Plans
F000,HR
FA00,INVESTORS
FA01,The Head of the Board
FA02,The Board
FA03,The CEO
FA04,The CEOs Team
FA05,Investors ROI needs
FA06,Investors Values
FB00,EMPLOYEES
FB01,Absenteeism
FB02,Non-performance
FB03,Quality

FB04,Quantity
FB05,Negligence
FB06,Fraud
FB07,Unionism
FB08,Training
FB09,Requisite Operational Skills
FB10,Motivation
FC00,MANAGERS
FC01,Not a Manager
FC02,Not a Coach-Leader
FC03,Manager Unionism
FC04,Labour Unionism
FC05,Fraud
FC06,Planning
FC07,Plan adherence
FC08,Gap closure
FC09,Training
FC10,Requisite Operational Skills
FC11,Motivation
FD00,BEHAVIOURAL
FD01,Narcissistic
FD02,Nepotism
FD03,Authoritarian
FD04,Physical Male-Female
FD05,Verbal Male-Female
FD06,Submissive
FD07,Sycophancy
FD08,Destructive Intelligence
FD09,Stupid-Dumb-Idiotic
FD10,Hands-off
FD11,Hands-on
FD12,Motivation
FD13,Time-wastage
FD14,Gambling
FD15,Other pursuits
FD16,Indoor inclinations
FD17,Outdoor inclinations
FD18,Commitment to Quality
FD19,Commitment to Quantity
FD20,Personal problems
FD21,Financial burden
FD22,Family problems
FD23,Personal Health
FD24,Alcoholism
FD25,Drugs-Chemicals effect
FD26,Obsessive Compulsive Disorder
FD27,Attention Deficiency
FD28,Hyperactive Syndrome
G000,INVENTORY
G001,Book Valuation
G002,Market Valuation
G003,Physical Checking
G004,Obsolescence
G005,Over-stocking
G006,Under-stocking / Stock-outs
G007,H. LOGISTICS RISKS
G008,Delayed inflow
G009,Delayed outflow
G010,Transit Damage
G011,Transit Theft

G012,Transit Spoilage
G013,I. PURCHASE RISKS .
G014,Quality. Re-work
G015,Wastage and write-off.
G016,Short-supply
H000,MANUFACTURING
H001,Line Downtime
H002,Partial Downtime
H003,Shopfloor Accidents
H004,Labour - unionism
H005,Capacity availability
H006,Output efficiency
H007,In-logistics Space
H008,Out-Logistics Space
H009,Power-Energy availability
H010,Water availability
H011,Flow constraints
H012,Process inefficiency
H013,Safety Systems
J000,REDUNDANCY - BACKUP
J001,Duplication
J002,Backup
J003,Alternate System
J004,mis-matched capacities
J005,Absenteeism
J006,People Training
J007,Use of Consultants-Advisors
K000,MARKETING
KA00,EXTERNAL
KA01,Customer understanding
KA02,Customer need specifications
KA03,Quantity of Reach
KA04,Quality of Reach
KA05,Too much communications
KA06,Too little communications
KA07,Market segmentation
KA08,Choice of channels
KA09,Delivery-Install-Commissioning
KA10,Training
KA11,Customer Usage
KA12,After Market Services
KA13,Product Lifecycle Revenue
KA14,Product Lifecycle Expenses
KA15,Product Lifecycle Profit
KA16,Reputation Risk
KA17,Brand Dispersion Risk
KB00,PUBLICITY
KB01,Bad Press due to internal incidences
KB02,Bad Press due to extraneous incidences
KB03,Investor relations.
KB04,ex-employee relations.
KB05,Customer relations.
KB06,Vendor relations.
KB07,Press relations.
KB08,Political relations.

Define & Manage Sets
Set 1 Set 2 Set 3 Set 4 Set 64 Set 65 Set 7821
A000,FORCE MAJEURE 
A001,Unpredictable
A002,Political Forces
A003,Terrorism 
A004,Genuine
B000,FINANCE
B001,Cash Liquidity  
B002,Market valuation of Equity 
B003,Audit 
B004,Financial due-dilligence 
B005,Technology due-dilligence 
B006,Theft of cash 
B007,Mis-use of cash 
B008,Mis-use of documents
B009,non-Performing Assets
B010,Tax
B011,External Audit
B012,Internal Audit
B013,Depreciation
B014,Credit Risk
B015,Bad Debt 
B016,Book Value od Equity-Shares 
B017,Market Value of Equity-Shares 
B018,Bull-run
B019,Bear-run  
A set can have any number of user-definable metrics.

Assign Set to a Record …
1 Tangible Assets
2 Buy Purchase Orders
3 Main Metrics
4 Expenses
5 Firms
6 Inventory
7 Invoices
8 Mfg. Job-Work Orders
9 Intangible Assets Transactions
10 Intangible Assets : Library : Info.Units
11 Contacts - Customers – Vendors – Agents – Drivers - Traders
12 Level II login users : Employee, Customer, Doctor, Patient, Student
13 Teams
14 Unit – Group – Household (In addition to Teams).
15 RFID Hardware etc. Gates, Doors and Access Equipment.
16 Seats - Workstations – Desks etc.
17 Level I login users
18 Vehicle

Each Metric includes …
1. Cost.
On a scale of 0 (no-cost) to 10 (very high); this is the means to „level‟
ANY and ALL Threats to a business.
2. Vulnerability
On a scale of 0 (none) to 10 (definite) Internal weaknesses and under
reasonable control factors.
3. Threat
On a scale of 0 (none) to 10 (definite) External factors perhaps with
minimal or no control.
4. Percentage
This is a percentage for leveling. P = C x V x T (Multiplication and
Percentage of the above earlier 3 parameters).
5. Statistical Chance
Independent of the above, a Standard Market statistical percentage of
an occurrence for this type of risk. Allows upto 4 decimal
places. Ie. 1 in 10,000 chance of occurrence.

ICT Best Practices
1. Without SSL encryption, the integrity of data is
compromised.
2. Without robust physical and network security, sensitive
corporate data is at risk of intrusion
3. Building an effective in-house PKI system will take
considerable time and expense. Opt for managed
PKI services.
4. Free software will crack your password in 30 minutes.
5. Email is leaking your business secrets.
6. Traditional access control solutions are either
ineffective or costly
7. Your web site can be spoofed with a point and a click.
8. Testing in production is tempting fate.
9. The weakest link in your security is your people.
10. On the web, nobody knows if you are a Martian.

RFID and Physical Location based.

Incident „areas‟ and
Bibliography
1. clextra Cupboard dodocs
1. archival system for all periodic Reporting.
2. clextra Cupboard cdocs
1. archival system for all random Reporting.
3. Organisational Filing System.
1. Individual and/or Team based.
2. Selective access to everyone in the organisation.
3. Supports MS Office, schematics, multimedia and/or any
other format.
4. Numbered email. PULL System. (No PUSH).
5. Multimedia File binning.
6. Technology permitting …. SMS, Mobile etc.

Coding System(s) : 2 of 10‟s,
dozens.
1. Location Code.
Eg. inKAblrAZON01 (13 character code).
1. 2 chars – ISO country code.
2. 2 chars – Country State code.
3. 3 chars – City code.
4. 1 alpha – Zone code.
5. 3 chars – Preferably 9 or 81 directions N,E,W,S,C
6. 2 chars – Cna be sub-zones OR floors OR any other.
2. Device Code
inKAblrAZON01-rc000006
1. Device no. 6 Grouped treatment as a Particular type of
Display, or Camera, or IN or OUT gate, reader, writer,
sensor etc.
3. Also supported EPC codes; GPS codes and point-
maps on ANY image(s).

Shrinkage, Risk, Security
Shrinkage Euphemism for Theft.
Fraud; Counterfeit; Negligence;
Attrition;

Inventory Shrinkage ...
1. - Empty boxes or "hollow squares" in stacked goods.
2. - Mislabeled boxes containing scrap, obsolete items or
lower value materials.
3. - Consigned inventory, inventory that is rented, or traded-
in items for which credits have not been issued.
4. - Diluted inventory so it is less valuable (e.g., adding water
to liquid substances).
5. - Increasing or otherwise altering the inventory counts for
those items the auditor did not test count.
6. - Programming the computer to produce fraudulent
physical quantity tabulations or priced inventory listings.
7. - Manipulating the inventory counts/compilations for
locations not visited by the auditor.
8. - Double-counting inventory in transit between locations.
9. - Physically moving inventory and counting it at two
locations.

Inventory More Shrinkage
1. - Including in inventory merchandise recorded as sold but
not yet shipped to a customer.
2. - Arranging for false confirmations of inventory held by
others.
3. - Including inventory receipts for which corresponding
payables had not been recorded.
4. - Overstating the stage of completion of work-in-process.
5. - Reconciling physical inventory amounts to falsified
amounts in the general ledger.
6. - Manipulating the "roll-forward" of an inventory taken
before the financial statement date.

Inventory & shrinkage
1. - Not retiring WIP and not classifying completed jobs as
finished goods after dispatching them to customers.
2. - Falsifying computer runs by overriding the WIP
applications.
3. - Including extraneous elements, like period costs, in WIP
tabulations.
4. - Excluding job-related direct costs, such as special-
purpose tools and jigs, from WIP tabulations.
5. - Tinkering with process cost allocation and overhead
calculation functions.
6. - Including abnormal process losses in WIP.
7. - Overstating the stage of completion of work-in-process.
8. - Programming the computer to produce fraudulent
physical quantity tabulations or priced inventory listings

Inventory
Not the final word on Shrinkage
1. - Physically counted percentage factor.
2. - Items requiring further audit scrutiny.
3. - Surreptitious check(s) percentage factor.
4. - Physical opening and case-label match factor.
5. - Increase in count factor from original plan due to findings.
6. - Time-gap between disparate location physical counts.
7. - Factor of likely owned property/materials/stock.
8. - Specialist factor. Does observer understand the inventory?

Loss of Original Documents
1. Litigation.
2. Direct cash loss.
3. Lack of control over your „Staff‟.
4. Reduced Customer confidence.
5. The „good faith‟ in which these were given to you
in the first place.
6. Perception of „corruption‟ and „deliberate‟ act.
7. Negligence.
8. Inability to „store‟, „monitor‟ and „manage‟ over
long periods of time. (10+ years).
9. Inability to use technology such as Library
Science methods, barcode, RFID etc.
10. Inability to cost per-document storage and ROI,
TCO for Document Management.

Other fraud …
1. Identify Theft.
2. Credit Card.
3. Password Theft.
4. TCP-IP Theft.
5. Patent Infringement.
6. Copyright, Trademark Theft.
7. Industrial espionage.
8. Counterfeits and Knock-offs.

GPS etc.
Integrating GPS, GIS, GPRS, 3G,
RFID, AutoID & related technologies
onto a Single Unified Integrated
Real-time Remote Triple Play
Solution.

i3S Incident(s) Database
1. MANUAL and/or AUTO-ENTRY
Recording of all incidents.
2. MANUAL cataloging and bibliography of
incidents.
3. THEREFORE search of incidents.
4. Checklists for follow-up & Tracking.
5. Opening of a „Case‟ for legal procedure.
Information and evidence handling, court
follow-up.

i3S Case(s) Tracking
1. If FIR is registered.
2. Case Development and Management.
3. Evidence and Support information.
4. Court dates and Follow-up.
5. Long-term tracking of all Cases.
6. Costs and Decision making related to each
Case.

Individual Risk
The „Human Being‟

Typical Certification Areas …
1. Access Control
2. Application Development Security
3. Business Continuity and Disaster Recovery Planning
4. Cryptography
5. Information Security Governance and Risk
Management
6. Legal, Regulations, Investigations and Compliance
7. Operations Security
8. Physical (Environmental) Security
9. Security Architecture and Design
10. Telecommunications and Network Security

Features …
1. Assuming 100‟s of 1000‟s of camera / eyes are deployed …
2. Primary thinking and application is deterrence.
3. Can‟t CAPTURE, TRANSMIT and STORE ALL in high-definition; 25 fps; Colour …
the costs are astronomical.
4. Any „real-time‟ alerts from streaming-live from multiple camera automation based on
Pattern Recognition is WAY TOO EXPENSIVE and NOT REALISTIC.
5. Being pro-active cannot imply predicting „what will happen‟ or „the future‟.
6. So what do you capture …
1. Assume last-hour or last 3-days or whatever.
2. Pre-alert and post-alert EXTRACT from the above stream.
3. CLEAR bibliography; date, time, physical location, camera, view, quality, quantity, length,
guard-on-duty etc. etc.
4. Alerts can happen …
1. in-camera – Motion Detection. Field of View. Range of programmable features. License Plat
recognition.
2. non-camera – Sensors. Vibration. Trip-wire. Light. Noise. RF. Optical etc. etc. etc.
3. Currency. Cheques. Documents or other Verification.
7. Intelligence on the Edge
1. Camera stores full-streams locally. Discarding after pre-set life-cycles.
2. UPLOAD to central STORE any and all incidents.
3. Create an clextra bibliography record for every UPLOAD.
8. Guard-Services Alert
9. Forensics. Evidence. Search. Analytics.

Guard Services …
1. Guards have to watch 100‟s at a time. NOT POSSIBLE.
2. Guards are human. Don‟t expect them to watch even ONE
all the time.
3. When an ALERT happens; must be able to localise;
locate; have decision-options and mobilise to tackle the
ALERT as appropriate.
4. Systems of ALERT prioritisation.
1. Fire. Earthquake. Flood.
2. Dacoity. Terrorist Threat. Bomb.
3. Single Incident. Armed vs Un-armed.
4. Small start threat. Smoke. Water. Gas-Lead etc.
5. Tampering alert. Door. Window. Cables. Camera etc.
6. Client or Customer THEFT vs Employee THEFT.
7. System Authority. CEO. Police. Guards themselves.
8. Infringement. Person in non-authorised zones.
9. Infringement. Animals. Dogs. Cats. Rodents. Pests.
5. Risk and False-alarm RULES Management.

Not just your cameras …
there are more
1. Storefronts
2. In-Store Cameras.
3. Gas Stations
4. Police stations
5. Businesses
6. Government & Office Buildings
7. Houses. Estates. Gate Security. Guard Security.
8. Traffic cams. Red light cams.
9. Taxi companies – Most taxis nowadays have dash
cams, and a driver can manually trigger them
10. Any witnesses with cellphones
11. Any witnesses with digital cameras, camcorders
12. Any witnesses. Record their statements with your
on-hand camera.

Someone … should want to
1. Pay for it.
2. Look at it.
3. Use it.
4. Make it count.
5. Just evidence. Seeing is believing.
6. Use it as evidence in a court of law.
7. Save a life.
8. Save property.
9. Save time.
10. Do something … for someone.

The „face‟ of „Information Security‟
1. There is someone looking
over your shoulder.
2. Uniform & Authority
Matter.
3. He is trained and tough.
4. This person is authorised
‘internal’ and ‘by law’ to
act on our behalf.
5. This person is Technically
Qualified and aware.
6. If you ‘cross the line’ … you
are in trouble.
7. You can ask me as to ‘what
the line is’.
8. Honestly; I am here to help
you do your job ‘honestly’.

Counterfeit Management
1. Identifying counterfeit NOTES and COINS
requires a combination of AUTOMATION &
PEOPLE skills.
1. Automation Concerns
1. Automated kiosks DO NOT have this luxury and have to be
able to stand-alone and independently decide to ACCEPT or
REJECT.
2. Reject in many instances can mean loss of Business and
Consumer confidence.
3. Automated kiosks can be mis-used for money-laundering; coin
hoarding; higher-note disposal etc.
2. Manual Concerns
1. Remove the drudgery of counting.
2. ONUS on protecting and end-of-shift settlement.
3. Know how to be able to identify counterfeit.

The Solution
1. Coin operated Vending Machines.
2. Coin or Cash based Media Dispensing.
3. Ticketing kiosks.
4. Utilities Bill Payment by Cash and/or Smartcards and/or
Debit and/or Credit Cards.
5. GPS, GIS, GRPS, GSM, RFID based Tracking.
6. Touch screen based interaction.
7. Network integration with central computing facilities.
8. Local alarms & alerts; including automated and manual
video surveillance.
9. Supply of HARDWARE, SOFTWARE, SYSTMES-
PROCESS-METHODOLOGY starting with Awareness
Training.
10. Pre-Sale; In-Sale and Post-Sale Staff & User training.

Who needs this …
1. Any business handling cash.
2. Banks. Cash deposit. Cash withdrawal.
3. Coin-to-cash and cash-to-coin exchangers.
4. Retail operations.
5. Notes and/or Coins counting.
6. Government Utilities. Receipt Printing.
7. Parking. Ticketing. Events. Journey slips.
8. Vehicle Parking.
9. Toll Gates and pay-per-use applications.
10. Currency Exchange.

http://www.edgevalue.com
http://www.clextra.in
casper@edgevalue.com © JAN 1999
Edgevalue
62 B Modi Residency
Miller Road
Bangalore 560 042 INDIA
Phone : 91 (india) 80 (bangalore) 2595 0059
Cellphone : 98450 61870

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