1. Outreach Financial Services
30, 60 and 90 Day Pilot Results
April 16, 2013
Driving Performance Through the Life of the Loan
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2. Our Process
What makes Outreach Financial Services unique:
• Our message of hope to the borrower
• Our ability to re-engage the borrower
• Our combined and perfected methods of financial
stabilization for the borrower
We have a very highly regarded brand in “NFCC”
• High distressed borrower receptivity
• Delegated authority
• Approve and enroll borrowers on the spot for debt reduction
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3. Our Process
We employ a unique borrower interaction process as follows;
 First borrower reconnection efforts
• Include an initial letter sent to the borrower by client
introducing the OFS process,
 Our Servicing Advocates
• Send financial package by overnight mail to borrower
• Includes the opt-in form which enables all parties
involved to share the borrower’s non-public information,
 Our Servicing Advocates engage the borrower
• Through their calling campaign
• Field agent in person contact,
 Counseling is scheduled with NFCC
• To recast budgets and voluntary borrower action plans,
Action Plans and all documentation are sent to our Servicing Advocates by the
NFCC and to the client bank so a decision can be reached on foreclosure
avoidance alternatives.
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4. Performance Risk:
• Our processes and vendors are proven, compliant and vetted with
the largest industry providers.
• Our pricing options are flexible and include
• 100% performance based back end application
• Minimum up front administration fees
Our process steps, techniques and application are uniquely
tailored for each client’s needs.
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5. Scale and Timing:
• To get started, we can load file pools of from 250 to 100,000 files
• From there the transition is easy and the results will support the
ongoing use of OFS to maximize any form of loss mitigation
• Your results will be significant, impactful, and sustainable and
can start immediately.
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6. OFS 30 Day Follow Up Pilot Results
Pilot
30 Day Results after pilot ended December 2012 Result
Accounts that opted in for counseling
% of accounts that received counseling and are still on payment plan 100%
Accounts that were set up on payment plans by the bank that did not opt in for counseling
% of accounts that were on payment plan without counseling that are past due again 55%
% of accounts that were on pament plan without counseling that are still on plan 32%
% of accounts that sold property 4%
% of accounts that are out of collections and are current 9%
Pools are separated into counseling and non-counseling.
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7. OFS 60 Day Follow Up Pilot Results
Pilot
60 Day Results after pilot ended December 2012 Result
Accounts that opted in for Counseling
% of accounts that received counseling and are still on payment plan 100%
Accounts that were set up on payment plans by the bank that did not opt in for counseling
% of accounts that were on payment plan without counseling that are past due again 46%
% of accounts that were on payment plan without counseling that are still on plan 32%
% of accounts that sold property 4%
% of accounts that are out of collections and are current 9%
% of accounts that were in default last month that are renegotiating this month with bank
for a short sale or extension 9%
There was a significantly higher percentage of homeowners who completed counseling sessions that stuck to
the workout solutions our clients set up with them. The conclusion is homeowners who completed counseling
were more likely to successfully complete a workout solution and this proves our business model is valid.
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8. OFS 90 Day Follow Up Pilot Results
Pilot
90 Day Results after pilot ended December 2012 Result
Accounts that opted in for Counseling
% of accounts that received counseling and are still current on pmt plan or modification 100%
Accounts that were set up on payment plans by the bank that did not opt in for counseling
% of accounts that were on payment plan without counseling that are past due 38%
% of accounts that were on pmt plan without counseling that are still on plan 36%
% of accounts that sold property 4%
% of accounts that are out of collections and are current 18%
% of accounts that were foreclosed
4%
The percentages for the borrowers that didn’t get counseling could be considered a moving target. It would
appear that most of these borrowers don’t have a precise plan for achieving a positive end result. Compare
this to the portion of borrowers who went through counseling and have a defined and precise plan.
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9. Outreach Financial Services
30, 60 and 90 Day Pilot results
April 16, 2013
Bill Magro – Pres. and CEO 904.566.6614
Driving Performance Through–the Life of the Loan
Stephen Stack Managing Director 561.718.0400
Steve Cassia – Customer Relations Manager 904.566. 6523
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