"Catering to professionals involved with shared services and outsourcing, this year's expanded event highlights: •Speakers from Top Companies: Aramark, Arbys/Wendy’s, AstraZeneca, Chevron, Coca-Cola, Conagra Foods, General Motors, Kellogg, Kraft, Microsoft, Monster, NASA, Northrop Grumman, Oakley, Perdue Farms, Schering Plough, Warner Brothers and more! •G8: Global Sourcing Think Tank Eliminating the White Noise: The first ever neutral platform to help shape a common industry agenda in the US •Under the C-Suite Spotlight with Rene Carayol, An Exclusive Onstage CXO Interview: Board-room revelations regarding shared service & sourcing model strategy with Rene Carayol, MBE, Business Guru & Former Board-Seat Holder at Pepsi (UK), IPC Media and the Inland Revenue •A new IACCM's Contracting to Collaboration •Enhanced Annual Features: Quick Wins Energizers, Speed Networking, Blue Sky Innovation Room for Mature SSO's, the SSON Excellence Awards and more! The conference agenda is available online here at http://www.sharedservicesweek.com. "

1. Need buy-in to attend?
Here’s your
Your Value business
case.
Proposition
for Attending
In coordination with SSON’s 14th Annual
March 22 – 25, 2010 Omni Orlando Resort at ChampionsGate, Orlando, FL
A Focus on Business Outcomes You Can Achieve and a
Clear Path to Where Your First Step Lies:
By consolidating and harmonizing our accounting, procurement and
Human Resources activities and systems we were able to significantly To hear
reduce personnel and systems costs and drastically improve our more about this,
attend my session
customer service, internal controls, and business continuity program, on Wednesday
all adding value to the enterprise.” @ 4:50
Jim Rundgren, Manager Operations, Northrop Grumman
To hear
“With little or no up-front investment, we saved over $2 million more about this,
annually consolidating the general accounting departments from attend my session
on Wednesday
nine resorts and making processes more streamlined and consistent.” @ 5:40
Rick Arpin, SVP & Corporate Controller, MGM MIRAGE
To hear
“We reduced the annual cost of Shared Services by 8% through more about this,
re-negotiation of outsourced services and headcount reductions attend my session
on Wednesday
while maintaining service levels,” @ 11:20
Richard E Minczinski, SVP, American Electric Power.
Attending Made Easy:
We want it to be as simple for you and your team to attend the Shared Services & Outsourcing Week.
That’s why we’ve compiled the key valuable takeaways in this booklet – for you to use as a tool for your
value proposition for attending. Match these back to the Agenda-at-a-Glance, attached.
Our goal is for you to meet your business objectives and outcomes. We’re confident
that attending this year’s event will provide you with the most relevant and insightful
information to meet them! See inside for details.
VISIT WWW.SHAREDSERVICESWEEK.COM

2. These are just
Conquer Your Business Outcomes
some examples
of the outcomes
to be covered at
the event! Looking to Achieve the Following?
Dramatically reduce redundancies
and other waste in services provided Attend this Session
Boost compliance readiness and effectiveness
Decrease past due AR, Improve
DSO, Optimize Working Capital Attend this Session
Design and build concepts to achieve scalability and growth
Achieve operational transformation
through globalization Attend this Session
Refine business strategy through better data usage
Strengthen partner relationships Attend this Session
Achieve greater access to workforce data management
Cultivate a stronger control environment
to better meet accounting standards Attend this Session
Step up decision-making capabilities
Recover cash faster through
revamped collection tactics Attend this Session
Expand shareholder return and increase company value
2

3. at Shared Services & Outsourcing Week
Tuesday, March 23, 10:45. Learn how Volvo Shared
Services applied DMAIC for root-cause analysis. As a result,
they have improved efficiency and eliminated defects
Wednesday, March 25, 4:50. Learn how Kellogg’s,
United Media and AOL have driven cash back to the
bottom line with baseline date, payables audits, DSO
initiatives, and payment terms
Thursday, March 25, 11:50. Learn how Schering Plough
has moved from local scope, organization structure and
governance processes to regional and then global,
supporting their customers round the clock
Wednesday, March 24, 11:20. Hear how Jay Desai, VP
Global Sourcing, Northern Trust, achieved this by creating
a partnership approach versus an adversarial approach
Wednesday, March 24, 5:40. Discover how Trintech’s customers
have achieved a 20% reduction in compliance, a reduction in close
dats by 20-40% and achieved a reduction in financial close by 20%
Tuesday, March 23, 1:30. Learn how Aramark Shared
Services and reduced operating expenses by 10% and
decreased past due account receivables by 20%
WWW.SHAREDSERVICESWEEK.COM 3

4. We know 2009 was a tough year, but it ma
you’re on top of the critical developments
Brainstorm, Swap Ideas and
Build Your Roadmap in an
Interactive Setting
We believe that the best way to learn is in an environment that
welcomes innovation, ground-breaking visions and questions
that go beyond polite conversation.
At Shared Services & Outsourcing Week, we don’t hide behind
slide presentations. In fact, we encourage our participants to
engage with each other through in-depth discussion,
passionate debate and intimate interviews.
Here are just some examples of what makes this event different:
• The Excellence Corner: Onstage Interviews with
Extended Speaker Q&A
These onstage interviews are set as casual conversations, We understand that ti
allowing you to hear speakers share candid, applicable hard to come by; howe
anecdotes. Straying away from the canned success you the business-criti
story, these interviews give you the chance to
Candid your full return
and Fresh ask questions that pertain to your
Insight organization and your current challenges and
hear an honest answer.
“Michael Lockard from Wal-Mart had the most candid approach to storytelling I have ever
witnessed! You could see heads nod in the audience, and there was a real appreciation for
this information.” – 2009 Shared Services Summit attendee
• Interactive Polling: Tell us what YOU want to hear, NOW Ask the
We’re giving you, the audience, even more control of the content at the Questions
event. Attend the Horses for Sources Live Session on Thursday and get the You Need
Answers
chance to electronically submit your questions to our expert panel of for
speakers. We will do our best to respond promptly at the event, and whatever
does not get covered live, will be followed up with a response post-event.
• Sourcing Trio Insight
360° This session paints the full picture of what a synchronized sourcing strategy looks
Vision of like, from the buyer and provider to the advisor. The discussion covers each one’s
Sourcing roles, how these have evolved in the past year and the expected growth of the
market dynamics going forward.
• Find Out Who’s Who in the Captive & Outsourced World Forge
Relationships
This speed networking session is structured, making it easy for you to find that Matter –
your peers by experience. Compare notes, exchange war stories and at the click of
discuss similar challenges with people who are in the same place as you. a button!
We have content catering to every level of maturity, from “Beginner,”
“Moving up the Value Chain,” to “Advanced.”
Making it even easier to forge relationships at the event, we’re
introducing Mingle 360, a networking device that allows you
to exchange contact information at the click of a button!
4

5. akes it that much more imperative that
s for 2010. We’re here to support you.
Eliminating the White Noise
The G8 panel was designed to help create a common agenda and to eliminate the white noise
that comes with the growing complexity of sourcing models and providers. G8 Panel members
are from Deloitte, IBM, Accenture, Oracle, SAP, Ernst & Young, Capgemini and KPMG.
Personal agendas and company politics are strictly prohibited in the G8 Global
First Sourcing Think Tank. Join us at the event to hear our G8 panel members
Ever Neutral share their most unbiased insight on the industry’s future goals, challenge
Platform Designed mainstream thinking, and debate alternative options.
to Help Shape
a Common
Industry G8 Chairman, US Chapter: George F. Will, America’s
Agenda Foremost Political Columnist
ime out of the office is
ever, this event provides
cal value that will get
on investment. Under the C-Suite Best selling
Spotlight with author of the
leadership and
Rene Carayol culture bible,
“Corporate
MBE, Business Guru & Former Board-Seat Holder at Pepsi (UK), Voodoo”
IPC Media and the Inland Revenue
Rene will host a CXO Keynote Interview onstage with a multi-national
decision on outsourcing and shared services to provide our audience with
the unique perspective of the board room and the strategic imperatives
that are top of the agenda.
Learn Better One-on-One?
If you need to go beyond the classroom setting to understand discussions from sessions, let
us know. Our advisory board has offered an open door policy for further assistance in
regards to specific and unique challenges you are facing. To schedule an appointment,
email Naomi Secor at naomi.secor@iqpc.com.
“In regards to the new formats this year, like the onstage interviews -- It was interesting,
it was fun; it gave us a chance to be more informal, and not to have the usual batch of slides where
it's "Here's the number we're pointing out." It's different and you can get the enthusiasm of the
speaker that isn't always in the dry presentation.” - Terry Hartmann, Former Director, Financial
Shared Services, Xerox Corporation, 2009 Shared Services Summit speaker
WWW.SHAREDSERVICESWEEK.COM 5

6. Experience a Conference within a Conference
IACCM’s keynote session kicks off on Tuesday, March 23rd at
5:00pm. The IACCM provides the services and knowledge required
to enable organizational and professional excellence in contracting
and commercial management. As our partner, the IACCM will
deliver a brand new track, From Contracting to Collaboration, on Wednesday and Thursday.
This is a key breakthrough at the Shared Services & Outsourcing Week. After all, an increasing number
of global leaders, academics and senior executives acknowledge the key role of contracting in 21st
century business. Commercial and contracting competence has risen to the forefront as a tool for
managing and overseeing trade relationships, ensuring the quality of governance and delivering
improved bottom-line performance.
During this track, we will reveal the capabilities that lead to ‘most admired’ status and hear from some
of the leaders to understand what they have done already and where they plan to go in order to
maintain competitive edge. This track is a must-attend for anyone who wants to explore cross-
functional shared service models or is already engaged in structuring, negotiating or managing
complex, outcome-based contracts and relationships.
See IACCM’s track sessions on Wednesday, starting at 11:00am. You can also read more about the
IACCM on their website at www.IACCM.com.
IACCM Opening Keynote Tuesday 5pm
Revamped
Blue Sky Leadership Forum
Five years ago, the SSON Iaunched the Blue Sky Innovation Room to tackle challenges
unique to only the most advanced SSOs. As we are now presented with a slew of new
challenges, it is time for a change.
This year, we’ve raised the bar and the standards even higher. New and more stringent criteria for
participants include the following: 5+ years’ strategy and delivery experience, 100+ seats, more than pure
transactional, multifunctional responsibility, multinational scope of customer base and current practitioner.
The discussions in this room will craft a vision for the next generation in shared services and outsourcing,
providing a unique platform for industry-wide thought leadership and as luminaries in the space. In the Blue
Sky Innovation Room, participants will help establish guiding principles and benchmarks for others to follow.
Wednesday, March 24, 2010 Thursday, March 25, 2010
Shared Services As The Nexus of Greater Risks & Higher Stakes:
Transformational Cost Re-Alignment Best Practices for Leadership
John Transier, Vice President & Controller, Development & Change
Unilever Richard E. Munzinski, SVP Shared Services,
Karen Huwyler, VP Financial Shared Services, American Electric Power
Schering Plough Dave Griebl, VP Finance Shared Services,
Bill Johnson, VP Global Financial Shared Monster Worldwide
Services, Coca-Cola Enterprises Sreekanth K, SVP Global HR Operations & HR
Business Partner, CA
Non Traditional Services: Leveraging
New Offerings for Expanded Capability SVP Visions: Strategies Behind SSON’s
Graham Russell, Head of Transactional
Top-Rated 5-Year Visions: Designing
Services, AstraZeneca and Communicating an Organizational
Lee Coulter, Former SVP Global Shared Vision that Drives and Delivers Results
Services, Kraft Jim Shaughnessy, SVP & Chief Administrative
Jay Desai, VP Global Sourcing, Northern Trust Officer, Orbitz Worldwide
Lee Coulter, SVP Global Shared Services, Kraft
6

7. A Focus on Business Outcomes Based on
the Core Fundamentals
No matter from which angle you’re
approaching challenges, Shared Services &
Outsourcing Week has it covered!
We surveyed our attendees to get a refresher on which core fundamentals make their
shared services operation a success, irrespective of function.
Here’s what you said:
• People & Change Management
• Governance, Risk & Compliance
• Process Transformation
• Climbing Up the Value Chain
We take feedback seriously, so this year’s agenda topics are founded on these key
principles. In addition, we’ve added functional tracks to tackle specific HR and Finance
issues. Lastly, to fully optimize the learning experience at the event, there are numerous
opportunities to meet peers based on experience level via the Blue Sky Track, Speed
Networking and the multi-tracked agenda! See the agenda to find out which sessions
make the most sense for you.
“This conference is important to me because it tells me what I shouldn't do, what to
watch out for, to not jump the gun; it shows me the road where I need to begin.”
- Penny Formella, Shared Services Leader, Actuant Corporation, 2009 Shared
Services Summit attendee
Industry Recognition SSONs Annual
Shared Services
Excellence
Every year, organizations from around the world apply for one of
SSON’s annual Shared Services Excellence Awards. As one of the
most highly regarded awards ceremonies in the industry, the SSON
Shared Services Excellence Awards honor, recognize and promote
SSOs that demonstrate winning practices for their own Awards
organizations.
Awards winners become industry benchmarks in terms of best
practice and business excellence, generating publicity, awareness
and additional opportunities – a key benefit in today’s economy.
The Shared Services Excellence Awards are open to all SSOs from
all countries and are judged by a leading panel of industry experts.
Visit the website at www.sharedservicesweek.com to learn how
you can apply!
A Salute to the Great Individuals of Our Community: Heroes
in Motion
This program celebrates our employees, their accomplishments
and their stories, highlighting individual accomplishments of those
who change the way shared services gets delivered in their
organization everyday.
Heroes in Motion is not competitive, it’s appreciative. This is your chance to publicly recognize the
people who are making a difference on the front line, everyday.
WWW.SHAREDSERVICESWEEK.COM 7

8. Confirmed Speaker Faculty
Abid Ali Neemuchwala, VP & Global Jay Desai, VP Global Sourcing, Northern Paul Fipps, CIO, Charmer Sunbelt
Head, TCS BPO Trust Phil Fersht, Founder of Horses for Sources,
Andrew Muras, BAE Systems Jean Kinney, Associate Director and Head of Corporate Strategy,
Anoop Sagoo, Managing Director, F&A Purchases, Procter & Gamble Cognizant
BPO, Accenture Jeff Kemmerer, VP Global Shared Phil Searle, CEO and Founder, Chazey
Anthony Hesketh, Center for Services, Hershey’s Partners
Performance-Led HR & Department of Jim Aselta, Shared Services & Rakesh Sangani, Editor at Large, SSON
Management Learning & Leadership, Outsourcing Practice Leader, Ernst &
Lancaster University Management Young LLP Regina Jones, Global Client Contracts
School Manager, Schlumberger
Jim Rundgren, Manager Operations,
Bill Johnson, VP Global Financial Shared Northrop Grumman René Carayol MBE, Business Guru & Former
Services, Coca-Cola Enterprises Inc. Board seat-holder at Pepsi (UK), IPC Media
Jim Shaughnessy, SVP & Chief and the Inland Revenue
Bob Cecil, Executive Director, Business & Administrative Officer, Orbitz
Processes Advisory, EquaTerra Worldwide Richard Arbuthnot, Executive Director,
Bonnie Tibitowski, Director Shared NASA Shared Services
Joanne Kossuth, Vice President of
Services, IAC Operations and CIO, Olin Richard E. Munczinski, SVP, American
Brian Filas, Director of Shared Services, John Bauer, SVP WCI, Global Business Electric Power Company, Inc.
AECOM Services Inc. Richard Rowan, Global Director of Shared
Chaitra Vedullapalli, Senior Director, John Gayda, Director, KNA Financial Services, TRW Automotive
Microsoft Service Center, Kellogg Rick Arpin, SVP & Corporate Controller,
Cindy Gallagher, VP & Corporate John Lutz, General Manager, Managed MGM Mirage
Controller, AOL Business Process Services, IBM Rick Bertheaud, Managing Director,
Cliff Justice, Sourcing and Shared John Transier, VP & Controller, Unilever EquaTerra
Advisory Leader, KPMG Ron Gillette, Senior Managing Director,
Joseph Collins, Director of Client
Craig Guarente, VP Contract Solutions, Apex Analytix ACS
Management, Oracle
Karen Dobson, Director Financial Support Sam Poston, SVP, ScottMadden
Craig Silliman, SVP & General Counsel, Services, Coca-Cola Enterprises Inc.
Verizon Business & Verizon Telecom Scott Furlong, CFO Services Partner, TPI
Karen Harris, HR Shared Services
Daniel Mahlebashian, Chief Contracting Scott Manning, Partner, ScottMadden
Implementation Lead, BAE Systems
Officer, General Motors Scott Senatore, Senior Director Credit &
Karen Huwyler, VP Global Shared
Daniel Wollenberg, Head, Global Services, Schering Plough Collections, Aramark
Transformation Practice, WNS Secret Holland, HR Service Center,
Katherine Kawamoto, VP, Research &
Dave Connor, VP Procurement & Supply Advisory Services, IACCM Southern Company
Chain, BP Sreekanth K, SVP Global HR Operations &
Ken Hamel, SVP Global Presales and
Dave Griebl, VP Finance Shared Services, Solutions, SAP HR Business Partner, CA
Monster Worldwide
Kenneth Riley, General Manager, Supply Stacie LeGrow, Corporate Counsel, Cisco
Dave Hebert, Managing Director, Chain Management for Chevron Global
3Cinsight Steve Cox, FedEx
Upstream & Gas
Dave Trinka, Director of Business Steve Kopp, Patner & Managing Director,
Kimberly Garrison, Director Accounting TPI
Development, ScanOne Systems, Petco
David Goldstein, VP HR Shared Services, Steve Primrose, Global Shared Services
Kumar Amitesh, Head - Solutions, TCS Manager, Chevron
BAE Systems BPO
David Poole, Head of America’s Business Sue Danino, CFO Services Director, TPI
Lamar Chesney, EVP & CPO, Suntrust
Process Outsourcing, Capgemini Banks Susan Hogan, Principal, Deloitte
Debbie Kraft, Shared Services Supervisor, Lee Coulter, Former SVP Global Shared Consulting LLP
IAC Services, Kraft Suzanne Watson, Vice President,
Deborah Kops, CMO, WNS Global M C McNeill, Vice President, IBM Global Consulting Services, IACCM
Services Services Sylvia Steinheiser, VP & Deputy Counsel for
Dominick DiPaolo, CPA, VP Global Sales, Enterprise Business, HP
Manish Vora, Senior Vice President,
Blackline
Finance and Accounting, WNS Theresa Clark, Vice President, Finance
Ed Spaulding, Corporate Director, Process Transformation, Trintech
Marc Schwarz, SVP, Oracle On Demand
Excellence, Northrop Grumman
Mark Brennan, ACS F&A COO Thomas Hoffman, Freelance Business &
Esteban Carril, Latin America Regional Technology Editor
Director, EMC Mark Kingman, SVP, Disney Worldwide
Frank Wissink, Head of U.S. Shared Shared Services Tiger Tyagarajan, Chief Operating Officer,
Accounting Service Center, ABB Mary Rumley, HR Operations Manager, Genpact
George F. Will – America’s Foremost Volvo Tim Cummins, President & CEO, IACCM
Political Columnist Michael Riggins, Senior Manager AP, Tim McCarthy, Worldwide Director
Graham Russell, Head of Transaction Motorola Contracts & Pricing, Rockwell
Services, AstraZeneca Nancy Nelson, Global Contracts Director, Automation
Greg White, Director of Accounting & CSC Tom Stern, Business Savvy, World-Famous
Project Lead, ConAgra Foods Nicolo Gligo Saenz, Invest Chile Author, Radio Talk Show Host & Comedian
Gregg Silver, Manager of Policies, Paige Cox, Executive Director, Human Vincent Taylor, Managing Director,
Procedures and Continuous Resources, Constellation Energy Commercial & Contract Management,
Improvement, Oakley Patty Ward, Assistant Controller, Petco Accenture
Ira Fialkow, EVP Shared Services, CEMEX Paul Crystal, SVP Finance & William Metz, Global Business Services
Jack Benton, Director – Advisory Administration, United Media External Business Development Manager,
Relations, TCS Procter & Gamble
Paul Durn, Senior Director, U.S.
James Tucker, Director Product Department of Health & Human William Perry, Head of U.S. Shared
Marketing, Ariba Network & Financial Services Accounting, Perdue Farms
Solutions