SlideShare una empresa de Scribd logo
1 de 14
Chapter 10 Exceed Expectations with Value
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object]

Más contenido relacionado

Similar a Timm chapter 10

What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...
Sameer Mathur
 
Customer loyalty - TEDO
Customer loyalty - TEDOCustomer loyalty - TEDO
Customer loyalty - TEDO
MayankRohatgi
 
Inside The Customers Mind
Inside The Customers MindInside The Customers Mind
Inside The Customers Mind
David Harkins
 
Markman visual model creating customer value, satisfaction & loyalty by raym...
Markman visual model  creating customer value, satisfaction & loyalty by raym...Markman visual model  creating customer value, satisfaction & loyalty by raym...
Markman visual model creating customer value, satisfaction & loyalty by raym...
Ralph Raymund Pinon
 
How to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and RecognitionHow to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and Recognition
Paul Kiewiet MAS
 

Similar a Timm chapter 10 (20)

What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...
 
mm_delivering value
mm_delivering valuemm_delivering value
mm_delivering value
 
Building Customer Satisfaction, Value, and Retention
Building Customer  Satisfaction, Value,  and RetentionBuilding Customer  Satisfaction, Value,  and Retention
Building Customer Satisfaction, Value, and Retention
 
Brand Equity
Brand EquityBrand Equity
Brand Equity
 
Ideas to Increase Sales Ratio
Ideas to Increase Sales RatioIdeas to Increase Sales Ratio
Ideas to Increase Sales Ratio
 
Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyalty
 
Customer loyalty - TEDO
Customer loyalty - TEDOCustomer loyalty - TEDO
Customer loyalty - TEDO
 
Marketing 101 chapter2 building customer satisfaction
Marketing 101 chapter2 building customer satisfactionMarketing 101 chapter2 building customer satisfaction
Marketing 101 chapter2 building customer satisfaction
 
Inside The Customers Mind
Inside The Customers MindInside The Customers Mind
Inside The Customers Mind
 
Building the Retail Business-Opportunities and Challenges
Building the Retail Business-Opportunities and ChallengesBuilding the Retail Business-Opportunities and Challenges
Building the Retail Business-Opportunities and Challenges
 
Customer loyalty
Customer loyaltyCustomer loyalty
Customer loyalty
 
Customer Value group 1 Business Marketing ABM12
Customer Value group 1 Business Marketing ABM12Customer Value group 1 Business Marketing ABM12
Customer Value group 1 Business Marketing ABM12
 
Marketing
MarketingMarketing
Marketing
 
Markman visual model creating customer value, satisfaction & loyalty by raym...
Markman visual model  creating customer value, satisfaction & loyalty by raym...Markman visual model  creating customer value, satisfaction & loyalty by raym...
Markman visual model creating customer value, satisfaction & loyalty by raym...
 
Benefits and privileges. IMPROVING LOYALTY BY INCREASING PERCEIVED VALUE
Benefits and privileges. IMPROVING LOYALTY BY INCREASING PERCEIVED VALUEBenefits and privileges. IMPROVING LOYALTY BY INCREASING PERCEIVED VALUE
Benefits and privileges. IMPROVING LOYALTY BY INCREASING PERCEIVED VALUE
 
Why Quality is so Important ??
Why Quality is so Important ??Why Quality is so Important ??
Why Quality is so Important ??
 
How to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and RecognitionHow to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and Recognition
 
Consumer behvoiur
Consumer behvoiurConsumer behvoiur
Consumer behvoiur
 
Brand Equity
Brand EquityBrand Equity
Brand Equity
 
Principles of Marketing for Grade 12 Students. Chapter 2
Principles of Marketing for Grade 12 Students. Chapter 2 Principles of Marketing for Grade 12 Students. Chapter 2
Principles of Marketing for Grade 12 Students. Chapter 2
 

Último

Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
Nauman Safdar
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 

Último (20)

Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowGUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book nowKalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 

Timm chapter 10