Learning Objective: To improve the capacity to understand and negotiate around business and cultural expectations to increase interpersonal effectiveness Executive manners refer to professional and corporate expectations. Cultural competence includes the capacity to apply and adapt executive manners in a wide variety of settings and cultures. We all make occasional cultural and business missteps and will likely agree that a better understanding of appropriate practices helps protect and enhance our image. There are bad manners that can be avoided with awareness and education. This session is designed for both new and seasoned professionals to gain an understanding of new ways to attract diverse talent, influence customers, and maximize interpersonal effectiveness. At the end of this seminar, participants will be able to: a. Identify and explore common business etiquette mistakes. b. Explore global cultural practices and blunders made by professionals. c. Identify personal and professional expectations based on cultural experiences. d. Explore opportunities to learn more about executive manners and cultural competence.

1. THE NEW IQ DIVERSITY AND INCLUSION TRAINING
ENGAGE, INCLUDE, AND EMBRACE ALL

2. • Objectives
• Define Diversity
• Identify Social Biases
• Define Inclusion
• Five Inclusive Habits
• Understand Perceptions
• Generational Differences
Topics of Discussion

3. • To better understand, harness, and leverage the power of
the unconscious mind, and leverage inclusive intelligence
for engagement, innovation, and collaboration.
• Increase understanding, insight, and self awareness
about one's own behavior and its impact on others,
including the ways in which others interpret one's
behavior.
Objective

4. Exercise

5. • What does diversity mean to you?
• Why is diversity important?
Diversity is…
• Diversity is defined as any relevant mixture
of difference that helps achieve the mission

6. Everything looks like a nail…

7. We can do more with…

8. Game Changer
Game Changer
Inclusion
 Micro-Behavior Game Changer
 Micro-Behavior
Functional
Ethical PracticalDiversity
Aspects of Diversity

9. What makes us different:
Genes
Environment
Unique Experiences

10. Unconscious Bias
Unconscious bias happens when our brain makes incredibly
quick judgments and assessments of people and situations
without us realizing. Our biases are influenced by our
background, cultural environment, and personal
experiences.

11. “Like Me”
Bias
“Confirmation”
Bias
Social Biases

12. The Way We See it…

17. Character Competence Courage Collaboration

18. The degree to which an individual perceives that he or
she is an esteemed member of the work group through
his or her needs for belongingness and uniqueness.
Inclusion is…

19. Three Rules of Inclusive Leadership
Rule 1: Get out of your comfort zone
Rule 2: Respect others perspectives
Rule 3: We are smarter together

20. FAIR
OPEN
COOPERATIVE
SUPPORTIVE
EMPOWERMENT
Diversity + Inclusion = Productivity
Five Inclusive Habits (F.O.C.S.E)

21. Act of Inclusion
• If you do not intentionally, deliberately, and proactively include, you will unintentionally
exclude.
• Who can you afford to exclude from your team?

23. Traditionalist (1925-1945)
 “Work First”
 Children should be seen and not heard
 Desire to leave a lasting legacy
 Duty before pleasure
 Dedication and sacrifice
 Prefer communication in writing
 Feedback need: low

24. Baby Boomers (1946-1964)
 “Live to Work”
 Workaholics
 Excelling in their career is important
 Prefer telephone or face-to face
communication
 Spend “quality time” with children
 Competitors
 Feedback need: medium

25. Generation X (1965-1980)
 “Work to Live”
 Grew up as day-care children or as
latchkey
 Prefer electronic communication
 Expect their careers to keep moving
forward or they will leave
 Challenge the system
 Feedback need: high

26. Generation Y (1981 - 2000)
 “Live, then Work”
 Prefer instant or text messaging (Tech-
Savvy)
 Entitled with high expectations
 Confident
 Respect for diversity
 Feedback need: very high
 “We want it all, now”

27. The Blue Print
• Knowledge
• Skills
• Experiences
• Attitudes

28. “Train people well enough so they can
leave, treat them well enough so they
don’t want to.”
-Sir Richard Branson

29. “People will forget what you said…they
will forget what you did but people will
never forget how you made them feel.”
-Maya Angelou

30. Your thoughts…
Your words…
Your actions…
Your habits…
Your character…
Your destiny…

31. Questions