The Power of Four: Intergenerational Communication for Work and Life
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Cameron Kruger presented on intergenerational communication and work styles. The presentation examined the traits of four generations - Traditionalists, Baby Boomers, Generation X, and Generation Y. Stereotypes were discussed as well as finding positive universals to motivate different generations such as recognizing them in their preferred way. Generational slang was also covered to understand differences in communication styles. The overall goal was to improve understanding between generations.
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The Power of Four: Intergenerational Communication for Work and Life
- 3. Overview 1.) Examine the traits of each generation. 2.) Assess our attitudes about other age groups. 3.) Discuss intergenerational communication. 4.) Leave with personal goals. Brainstorm What do you think people assume about your work style based on your age?
- 4. Ground Rules Stereotypes A. Always Negative B. Generalizations C. Usually Accurate D. Not Objectionable
- 5. Ground Rules Positive Stereotypes A. Are Good And Should Be Used B. Still Contain Inaccuracies C. Help Us Be Understood
- 6. Ground Rules Self-fulfilling Prophecy A. When Stereotype Becomes Fact B. Guidelines For Behavior C. Knowing How You Will Turn Out
- 7. Ground Rules Assumption is not a positive communication tool. - Traits are generic and represent only the median. - Traits are meant to start the conversation. - Each of our experiences are unique and important.
- 8. Proverbs Small Group Activity - What do the proverbs say about the generation? - How do the proverbs reflect your experiences? - Is there truth to the proverbs?
- 9. Timeline Generation Timeline 1922-1945 1946-1964 1965-1980 1981-2000 Veterans, Baby Boomers Generation X, Generation Y, Traditionalists The Slackers Millennials How do you the define generations? Depends on who you ask. Adapted from Fairleigh Dickinson University
- 10. The Four Traditionalist s Basics: - Born from 1922 – 1945 - Ages 63 to 86 today - Defined by the Great Depression and World War II
- 11. The Four Traditionalist s Values: - Believe in conformity, authority and rules - Very defined sense of right and wrong - Loyalty and respect for authority
- 12. The Four Traditionalist s Attributes: - Disciplined - Dislike conflict - Detail oriented
- 13. The Four Traditionalist s Work Styles: - Consistency and uniformity - Command-and-control leadership - Hierarchical organizational structures “These are the rules.”
- 14. The Four Baby Boomers Basics: - Born from 1946 - 1964 - Ages 44 to 62 today - Defined by Civil Rights Movement, Women’s Movement, and the Vietnam War
- 15. The Four Baby Boomers Values: - Prosperity - Ownership - Self-actualizing
- 16. The Four Baby Boomers Attributes: - Goal-oriented - Focus on individual choices and freedom - Positive attitude
- 17. The Four Baby Boomers Work Styles: - Coined “team-building” - Seek collaborative, group decision making - Live to Work, until Retirement “Let’s talk about the rules.”
- 18. The Four Generation X Basics: - Born from 1965 - 1980 - Ages 28 to 43 today - Defined by Latchkey, Political Mistrust (Watergate, Iran-Contra), 80’s Recession
- 19. The Four Generation X Values: - Contribution - Feedback and recognition - Autonomy
- 20. The Four Generation X Attributes: - Adaptability - Independence - Creative thinking
- 21. The Four Generation X Work Styles: - Work to live not live to work - Flexibility in work, life - Comfortable with authority but not impressed with titles “Break all of the rules.”
- 22. The Four Generation Y Basics: - Born from 1981 - 1994 - Ages 14 to 27 today - Defined by 9/11, Columbine, Iraq War, Information Age
- 23. The Four Generation Y Values: - Self-expression is more important than self-control - Self Marketing - Respect must be earned; it is not freely granted based on age, authority or title
- 24. The Four Generation Y Attributes: - Adapt rapidly, Create constantly - Committed and loyal when dedicated to an idea, cause or product - Accept others of diverse backgrounds easily and openly
- 25. The Four Generation Y Work Styles: - Want to effect change and make an impact, expect corporate social responsibility - Exceptional multi-taskers - Flexibility in work hours and dress code “Redefine the rules.”
- 26. The Four Work Ethic and Values Traditionalists Baby Boomers Generation X Generation Y Hard work Workaholics Eliminate the What’s next task Respect Work efficiently Multitasking authority Self-reliance Crusading Tenacity Sacrifice causes Want structure Entrepreneurial and direction Duty before fun Personal Tolerant fulfillment Skeptical Adhere to rules Goal oriented Desire quality Adapted from Fairleigh Dickinson University
- 27. The Four Work Traditionalists Baby Boomers Generation X Generation Y An obligation An exciting A challenge A means to an adventure end Leadership Style Traditionalists Baby Boomers Generation X Generation Y Directive Consensus Challenge Collaborative Others Adapted from Fairleigh Dickinson University
- 28. The Four Communications Style Traditionalists Baby Boomers Generation X Generation Y Formal In person Direct Email Memo Meetings Immediate Voicemail Messages That Motivate Traditionalists Baby Boomers Generation X Generation Y Your experience You are valued You can do it You will work is respected. and needed. your own way. with bright people. Adapted from Fairleigh Dickinson University
- 29. In the Box Communication - Making assumptions or stereotyping. - Not communicating on same “channel”. - Using jargon or slang in communications. - Talking “over” or being condescending.
- 30. In the Box Employee Loyalty - Not acknowledging individual motivation. - Providing no recognition or the wrong kind. - Mission/direction does not reflect values - A fact of a new generation.
- 31. In the Box Work Relationships - Environment does not assist relationship building. - Meetings do not acknowledge diverse learning/work styles. - Managers are inaccessible. - An overactive rumor mill exists.
- 32. In the Box Efficiency/Production - The right tools for the wrong people, the wrong tools for the right people. - Work environment distraction. - No positive feedback or coaching; recognition not timely. - Personality barriers with working team.
- 33. Truths Fit the generations together with… Cameron’s Positive Universal Truths
- 34. Truths Positive Universals Find out what motivates them.
- 35. Truths Positive Universals Learn their favored work style.
- 36. Truths Positive Universals Recognize them the way they want.
- 37. Truths Positive Universals Diversify your work teams
- 38. Slang Why is Slang important? - Sets apart each generation from their parents. - The “code” that makes a generation a club. - A youth lacking contemporary slang tends to retain the values of their parent’s generation. Adapted from alphadictionary.com
- 39. Slang When you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
- 40. Slang When you were in High School, what did you call… hanging out and chatting? Marinate Adapted from alphadictionary.com
- 41. Slang When you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
- 42. Slang When you were in High School, what did you call… hanging out and chatting? Chill Out Adapted from alphadictionary.com
- 43. Slang When you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
- 44. Slang When you were in High School, what did you call… hanging out and chatting? Hang Loose Adapted from alphadictionary.com
- 45. Slang When you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
- 46. Slang When you were in High School, what did you call… hanging out and chatting? Shoot the Breeze Adapted from alphadictionary.com
- 47. Slang When you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
- 48. Slang When you were in High School, what did you call… alone time with that special someone? Snogging Adapted from alphadictionary.com
- 49. Slang When you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
- 50. Slang When you were in High School, what did you call… alone time with that special someone? Maul or Mash Adapted from alphadictionary.com
- 51. Slang When you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
- 52. Slang When you were in High School, what did you call… alone time with that special someone? Hooch up or Mug Adapted from alphadictionary.com
- 53. Slang When you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
- 54. Slang When you were in High School, what did you call… alone time with that special someone? Neck or Make-out Adapted from alphadictionary.com
- 55. Slang When you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
- 56. Slang When you were in High School, what did you call… alone time with that special someone? Cuddle or Spoon Adapted from alphadictionary.com
- 57. Slang When you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
- 58. Slang When you were in High School, what did you call… lose control or go crazy? Jump the Couch Adapted from alphadictionary.com
- 59. Slang When you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
- 60. Slang When you were in High School, what did you call… lose control or go crazy? Wig Out Adapted from alphadictionary.com
- 61. Slang When you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
- 62. Slang When you were in High School, what did you call… lose control or go crazy? Go Ballistic Adapted from alphadictionary.com
- 63. Slang When you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
- 64. Slang When you were in High School, what did you call… lose control or go crazy? Flip Your Wig Adapted from alphadictionary.com
- 65. Contact Cameron Kruger (218) 213-4500 Consulting in… cckruger@gmail.com • Technology • Service-Learning • Youth Leadership www.horizonnps.com • Program Management
Notas del editor
- S) There are currently 4 active generations in the workplace; Traditionalists, Baby Boomers, Gen Xers, and Gen Yers. In a few short years, we will probably see 5 generations, with the addition of Generation Z.\n
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- S) The purpose of this workshop is to help us examine our views about age, the assumptions that we hold about different age groups, and to gain some tools for better communicating with those around us.\nA) Brainstorm a few assumptions that people might make about your work style based on your age. Then, share with the person next to you.\n
- Before we begin, we need to set some ground rules.\nS) Which of these items would you say is true about Stereotypes? Answer: B\n
- S) Which of these would you say is true about POSITIVE Stereotypes?\n
- S) How would you define a self-fulfilling prophecy?\n
- S) Before we can get into the how, we need to talk about the why; why are their difficulties to communicating intergenerationally? In order to do this we need to define each generation by their general traits. These traits are research based and represent common themes among each generation, but by no means represent any one individual you encounter in the real world. Just because you have learned the traits that are common of a generation doesn’t mean you can assume things about an individual from that generation.\n
- “The Older the Wiser”\n“Out to Pasture”\n“Spring Chicken”\n
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- Tom Brokaw, Greatest Generation\n
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- Tom Brokaw, Boom!\n
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- \nX Saves the World: How Generation X Got the Shaft But Can Still Keep Everything From Sucking - Jeff Gordinier\n\nGen-Xers feel colossally invisible. All the mass-media oxygen seemed to be sucked up by baby boomers and millennials. The baby boomers were turning 60, and that's all you heard about. How the boomers were turning 60 and they were still sexy and they're hot and they're launching their second acts. And at the same time, there's this media monotony, this bombardment of Lindsay/Paris/Britney... Lindsay/Paris/Britney ... Lindsey/Paris/Britney — the Buddhists have a term called "samsara," which is this sort of hell-cycle that you can never escape from until you meditate your way out of it. And I thought, my God, we're in some sort of Us Weekly samsara."\n
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- \nMillennials Rising - William Strauss and Neil Howe\n\nAmerica's new conformists," observing that they "believe in security rather than radicalism, political order rather than social emancipation, collective responsibility rather than personal expression."\n
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- Channel - Using instant message when face-to-face would be more effective.\n\nThe company eNewsletter is not the way to reach everyone. Nor is a staff meeting where everyone shares the gory details of their week.\n\nTraditionalists tend to state the message once, clearly, and expect that it was received.\nBaby Boomers tend to overexplain and talk through the message.\nGeneration X wants time to think through the message, do the research, and then respond.\nGeneration Y wants the message short, simple, and yesterday.\n
- Rethink the real motivation of monetary compensation.\n\nGen Yers are not unloyal, but they see jobs as only a short term commitment. Businesses find they are training their employees to do a great job at the next place.\n
- Environment is a huge factor; different settings should be provided for private meetings, group meetings, open meetings, celebrations, etc.\n\nAn open door policy does not make a manager accessible.\n
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