Excellence academy week 2.

1. “How Would You
Play Today If You
Knew You Could Not
Play Tomorrow”
Source: Slogan for Loyola’s lacrosse season, from
coach Diane Geppi-Aikens (Lucky Every Day: The
Wisdom of Diane Geppi-Aikens, by Chip Silverman)

2. Excellence Audit “Self” #2
I treat all the work I do as if it is
my business.

3. “If a man is called to be a street
sweeper, he should sweep streets
even as Michelangelo painted, or
Beethoven composed music, or
Shakespeare wrote poetry. He
should sweep streets so well
that all the hosts of heaven and
earth will pause to say, here lived
a great street sweeper who did his
job well.”
Dr. Martin Luther King, Jr.

4. “I didn’t have a ‘mission statement’ at Burger
King. I had a dream. Very simple. It was
something like,
‘Burger King is 250,000
people, every one of whom
gives a shit.’
Every one! Accounting. Systems. The drive
through. Everyone is ‘in the brand.’ That’s what
we’re talking about, nothing less.”
Barry Gibbons, former CEO, Burger King

5. “There isn’t much to choose between the
competence of big agencies. What so
often makes the difference is the
character of the men and women who
represent the agency at the top level, with
clients and the business community. If
they are respected as admirable people,
the agency gets business—whether from
present clients or prospective ones.”
David Ogilvy

6. “We look for ...
listening, caring,
smiling, saying ‘Thank
You’, warm hearted
kind of people.”
Colleen Barrett, former President, Southwest Airlines

7. It is the activities that we engage
in at work that create value and
generate cost. Margin is the
difference between the two. It is
therefore essential to understand
both value and cost for all
primary and support activities in
our businesses.
Professor Michael Porter

8. Final Exam Questions
Re Your and Your Job
1. Can anyone anywhere in the
world do it cheaper?
2. Can a computer do it faster?
3. Is what you’re selling in
demand in an age of abundance?
Source: Dan Pink

9. “Utilize your own best judgment
at all times. Ask yourself ‘Is it
fair, is it reasonable, and does it
make good business sense in the
context of our established
objectives?’ If you can answer
‘yes’ to all three of these
questions then proceed, but
always remember you are
accountable against this policy
for all your actions.”
Roger Meade, Founder and CEO, Scitor

10. “Management has a lot to do with answers.
Leadership is a function of questions. And
the first question for a leader always is:
‘Who do we
intend to be?’
Not ‘What are we going to do?’”
Max De Pree, Herman Miller

11. Leadership’s Mount Excellence
“free to do his or her
absolute best” …
“allow its members to
discover their greatness.”

12. WHOEVER
TRIES
THE
MOST
STUFF
WINS

13. "How often I found
out where I should
be going only by
setting out for
somewhere else.”
"Bucky" Fuller: an American neo-futuristic architect

14. “Character is more crucial now
than ever, because in times of
great uncertainty past
performance is no indicator of
future performance. Experience
falls away and all you’re left
with is character.”
David Rothkopf, President and CEO, Garten Rothkopf

15. “How Would You
Play Today If You
Knew You Could Not
Play Tomorrow”
Source: Slogan for Loyola’s lacrosse season, from
coach Diane Geppi-Aikens (Lucky Every Day: The
Wisdom of Diane Geppi-Aikens, by Chip Silverman)