UX in the Stacks: A wayfinding and usability study at the UM Library
1. UX in the
Stacks
A wayfinding and usability
study at the UM Library
Michelle Jackson, MA, MSI Candidate
Christina Czuhajewsi, MSI Candidate @christinacz
University of Michigan School of Information
2. Michelle Christina
Who we are
Information Policy
Technology Innovation
IP Law
UX Design
Library systems, services,
and assessment
9. Library jargon = Lost users
Does B stand for basement?
Wait, B is the call number?
The maps also didn’t help when I
did not know that ‘Periodicals’
was in ‘Serials.’
10. Librarians were the last resort.
They helped users interpret
system-centric tools and cues.
Catalog & Web
Floor Plans
Roaming Signs and
maps
Librarians
13. UX at MLibrary
Sign
Audit
EFFORT ($, time)
IMPACT
A/B
Testing
Cognitive
Mapping
User
Diaries/
Photo Essays
User Centered
Design as a core
value
Updated map Remodeling/
Rebranding
Single point of
service/cross
training
Consistent
Iconography
17. Thanks!
Any questions?
Connect with us:
■ Michelle @ jacksom@umich.edu
■ Christina @ cczu@umich.edu | @christinacz
■ Slides at: bit.ly/pqisslides
18. Image Credits
■ https://www.flickr.com/photos/mollyemo/1009078618
■ Affinity wall gif adapted from Liz Chua’s video “UMSI Contextual Inquiry - Affinity
Wall”
■ Hatcher Library photo from University of Michigan Library
■ “Created by Atelier Iceberg from the Noun Project
■ Speech Bubble by Rabee Balakrishnan from the Noun Project
■ Design collection by DANT from the Noun Project
■ Outlet by Ryan Oksenhorn from the Noun Project
■ Tweet by @jessica_wins: https://twitter.
com/jessica_wins/status/661714985953939456
■ https://upload.wikimedia.org/wikipedia/commons/3/37/Wong_Baker_Scale.sr.
JPG
■ Design Thinking for Libraries cover: http://designthinkingforlibraries.com/
■