1. 6081 Tuswell Drive  Dublin, Ohio 43016
(614) 329-0423  Chuck.Bosma@gmail.com  linkedin.com/in/cebosma
 Results-proven with comprehensive sales and operations experience, Sales Focus
bottom-line focus built on employee team driven sales increases and
Technology Savvy
operational expense management.
Payroll Optimization
 Developer of talent with expertise in recruitment, training, and retention,
demonstrating the keen ability to build bench strength and provide Courageous Leadership
employees with the resources to maximize engagement and performance Gross Margin Realization
contributions.
Talent Acquisition &
 Cultivate employee and labor relations, working diligently to resolve Retention
grievances and create collaborative and communicative environments.
Passion for, and skill in, building positive, productive, and results- Exceeding Customers
generating workplaces. Expectations
Sales/Operations Management
 Directed all Sales/Operations activities including exceeding customer service expectations, inventory,
merchandising, corporate marketing, payroll optimization, shrink control, and community outreach.
 Created robust human resources and operating infrastructures with solid communication channels,
consistent messaging, and the support tools required to bolster enterprise-wide performance.
Employee & Labor Relations
 Dramatically increased labor and employee engagement through the development of team-oriented
cultures, consistent communication, results recognition, and creation of training and support tools to fuel
goal attainment.
Recruitment & Retention
 Rectified understaffed operations by orchestrating a campaign to recruit pharmacy candidates in a highly
competitive environment; diversified sourcing channels by rebuilding relationships with strong referral
partners (colleges and universities) and spearheading increased college, competitive, and independent
pharmacy recruiting.
Vivid Creations, LLC, Dublin, Ohio Owner / Operator (January 2010 to present)
Established and operating a Small Entrepreneurial Business selling a niche Arts and Crafts product in the Retail
and Internet environment. Focused on Sales Opportunities On-line, Festivals, Farmer Markets and Special
Events. As well as operating a retail store front in a mall location.
Lyn Williams Real Estate, RE/MAX Achievers, Lewis Ctr, Ohio Marketing/Technology Manager
(March 2010 to present)
Currently energizing the emerging technology segment of a $7M year real estate business through: Listing Visual
Tour design and placement, Social Media enhancements, links, and marketing. Analytics and Maintenance of 25
listing websites, Design and Creation of Postal campaigns and IT equipment purchase, training and maintenance.
Halloween City Inc., Columbus, Ohio General Manager (August 2011 to December 2011)

2. Leadership of a 36 member seasonal retail team producing .5M in sales in just 9 short weeks. We generated the
highest sales per Sq. foot in Columbus Region and implemented the most innovative local marketing plan in Ohio
for Halloween City.

3. CHUCK BOSMA, PHR – PAGE TWO
(614) 329-0423  Chuck.Bosma@gmail.com  linkedin.com/in/cebosma
CarMax, Columbus, Ohio Location General Manager in Training (2008-2009)
Designed first-time policies and procedures to create a solid operating and training infrastructure for more than
200 team members, resulting in a 69% increase in e-commerce conversion rates, $1.3M in additional revenue, and
total annual production of $60M. Served as the ―go-to‖ resource for operations and human resource matters,
establishing a committed team of top performers eager to surpass performance benchmarks. Trained in the cross-
functional areas of lending/finance, business office administration, inventory management, and service while
completing one-year senior-level training program.
■ Created transparency and consistency in all customer communications, creating first-time procedures,
processes, and templates to streamline efforts and maximize prospect-to-customer conversion.
■ Reengineered workspaces, added clarity to roles and responsibilities, established and communicated
performance measures, and provided the support tools to help each member of the team achieve his/her
goals.
■ Initiated innovative communication tools—training podcasts, competitive tracking, and Facebook groups—to
increase associate engagement, mission alignment, and resulting performance.
OfficeMax, Columbus, Ohio General Manager (2007-2008)
Managed all operational functions—for a 45-member team producing $4.5M in sales—including exceeding
customer service expectations, recruitment, training, inventory management, merchandising, and payroll
optimization. Drove achievement of performance objectives, dramatically increasing sales through deployment of
training programs.
■ Improved key performance metrics—average sale increased 3.3% and attachment sales grew 46%—through
leadership of the service and sales team, facilitation of training programs, and ongoing coaching and
motivation.
CompUSA, Columbus, Ohio General Manager (2003-2007)
Held complete accountability for the turnaround of two locations and operations and human resources
management of a $7M+ superstore with 6 direct reports and 65 support staff. Built and sustained a training and
testing facility ranked in the ―Top 4‖ of all centers company-wide, creating all retail training programs in concert
with a training manager. Nurtured a key business relationship with the Transportation Security Administration
(TSA) to drive significant sales and profit gains.
■ Developed and delivered consultative sales training to 30 unit managers’ region-wide, disseminating best
practices in the management of resources, cultivation of vendor relationships, and conveyance of product
knowledge.
■ Exceeded budgeted sales, gross margin, and shrink, achieving outstanding sales training / management results.
Drove shrink to an all time low of .16%, and grew gross margins to 18% through expansion of service sales, the
most profitable part of the business.
CVS Pharmacy District Manager (1991-2003); Corporate Support Special Assignment (1990-1991)
Fast-track promoted throughout tenure, holding accountability for the oversight of up to 25 units—producing up to
$80M in sales through 350+ union and non-union personnel—including recruitment of pharmacists, leadership of
operations integrations, new store openings, and initial on-boarding and training.
■ Played team lead role in the Revco and People’s Drug integrations, facilitating change in a diverse organization
by aligning policies and systems; developed reporting protocols and processes to streamline enterprise-wide
operations.
PHR (Professional in Human Resource) Bachelor of Arts in Sociology

4. Providence College, Providence, Rhode
Island
Human Resource Management Certificate Certified in Instructional Techniques
Villanova University, Philadelphia, Pennsylvania Langevin Learning Services, Ottawa, ON
Canada