1. 6081 Tuswell Drive  Dublin, Ohio 43016
(614) 329-0423  chuck.bosma@gmail.com  linkedin.com/in/cebosma
 Results-proven with comprehensive human resources experience, recent Change Management
completion of HR certificate program, and receipt of the Professional in
M&A HR Integration
Human Resources (PHR) designation.
Performance Coaching
 Developer of talent with expertise in recruitment, training, and retention,
demonstrating the keen ability to build bench strength and provide Talent Acquisition &
employees with the resources to maximize engagement and performance Retention
contributions. Policy & Procedure
 Cultivate employee and labor relations, working diligently to resolve Development
grievances and create collaborative and communicative environments. Mission & Strategic Vision
Passion for, and skill in, building positive, productive, and results-
Setting
generating workplaces.
HRIS Applications & Social
Media
Human Resource Management Certificate Bachelor of Arts in Sociology
Villanova University, Philadelphia, Pennsylvania Providence College, Providence, Rhode Island
Certified in Instructional Techniques
Langevin Learning Services, Ottawa, ON Canada
Affiliations
Society for Human Resource Management (SHRM) Human Resources Association of Central Ohio (HRACO)
Human Resources Management
 Directed all human resources generalist activities including recruitment, selection, and retention;
performance and compensation management; training and development; employee relations; and HRIS
administration.
 Created robust human resources and operating infrastructures with solid communication channels,
consistent messaging, and the support tools required to bolster enterprise-wide performance.
 Designed and delivered training programs for various levels with focus on Delivery, Application and
Feedback.
Employee & Labor Relations
 Dramatically increased labor and employee engagement through the development of team-oriented
cultures, consistent communication, results recognition, and creation of training and support tools to fuel
goal attainment.
Recruitment & Retention
 Rectified understaffed operations by orchestrating a campaign to recruit pharmacy candidates in a highly
competitive environment; diversified sourcing channels by rebuilding relationships with strong referral
partners (colleges and universities) and spearheading increased college, competitive, and independent
pharmacy recruiting.
 Sourced and retained highly qualified talent, finding candidates who were the right ―fit‖ based not only on
existing needs, but also on customer preferences, market drivers, and longer-term outlooks.

2. Turnaround Management
 Regarded as the ―go-to‖ resource for leading cultural and operational turnarounds, managing the realignment
of multimillion-dollar operations—through training, engagement, and team building— to become top
performing units.

3. CHUCK BOSMA, PHR – PAGE TWO (614) 329-0423  Chuck.Bosma@gmail.com 
linkedin.com/in/cebosma
Vivid Creations, LLC, Dublin, Ohio Owner / Operator (January 2010 to present)
Established and operating a Small Entrepreneurial Business selling a niche Arts and Crafts product in the Retail and Internet
environment. Focused on Sales Opportunities On-line, Festivals, Farmer Markets and Special Events. As well as operating a
retail store front in a mall location.
Lyn Williams Real Estate, RE/MAX Achievers, Lewis Ctr, Ohio Marketing/Technology Manager
(March 2010 to present)
Currently energizing the emerging technology segment of a $7M year real estate business through: Listing Visual Tour design
and placement, Social Media enhancements, links, and marketing. Analytics and Maintenance of 25 listing websites, Design
and Creation of Postal campaigns and IT equipment purchase, training and maintenance.
Halloween City Inc., Columbus, Ohio General Manager (August 2011 to December 2011)
Leadership of a 36 member seasonal retail team producing .5M in sales in just 9 short weeks. We generated the highest sales
per Sq. foot in Columbus Region and implemented the most innovative local marketing plan in Ohio for Halloween City.
CarMax, Columbus, Ohio Location General Manager in Training (2008-2009)
Designed first-time policies and procedures to create a solid operating and training infrastructure for more than 200 team
members, resulting in a 69% increase in e-commerce conversion rates, $1.3M in additional revenue, and total annual
production of $60M. Served as the ―go-to‖ resource for operations and human resource matters, establishing a committed
team of top performers eager to surpass performance benchmarks. Trained in the cross-functional areas of lending/finance,
business office administration, inventory management, and service while completing one-year senior-level training program.
■ Created transparency and consistency in all customer communications, creating first-time procedures, processes, and
templates to streamline efforts and maximize prospect-to-customer conversion.
■ Reengineered workspaces, added clarity to roles and responsibilities, established and communicated performance
measures, and provided the support tools to help each member of the team achieve his/her goals.
■ Initiated innovative communication tools—training podcasts, competitive tracking, and Facebook groups—to increase
associate engagement, mission alignment, and resulting performance.
OfficeMax, Columbus, Ohio General Manager (2007-2008)
Managed all operational functions—for a 45-member team producing $4.5M in sales—including exceeding customer service
expectations, recruitment, training, inventory management, merchandising, and payroll optimization. Drove achievement of
performance objectives, dramatically increasing sales through deployment of training programs.
■ Improved key performance metrics—average sale increased 3.3% and attachment sales grew 46%—through leadership of
the service and sales team, facilitation of training programs, and ongoing coaching and motivation.
CompUSA, Columbus, Ohio General Manager (2003-2007)
Held complete accountability for the turnaround of two locations and operations and human resources management of a
$7M+ superstore with 6 direct reports and 65 support staff. Built and sustained a training and testing facility ranked in the
―Top 4‖ of all centers company-wide, creating all retail training programs in concert with a training manager. Nurtured a key
business relationship with the Transportation Security Administration (TSA) to drive significant sales and profit gains.
■ Developed and delivered consultative sales training to 30 unit managers’ region-wide, disseminating best practices in the
management of resources, cultivation of vendor relationships, and conveyance of product knowledge.
■ Exceeded budgeted sales, gross margin, and shrink, achieving outstanding sales training / management results. Drove
shrink to an all time low of .16%, and grew gross margins to 18% through expansion of service sales, the most profitable
part of the business.
CVS Pharmacy District Manager (1991-2003); Corporate Support Special Assignment (1990-1991)
Fast-track promoted throughout tenure, holding accountability for the oversight of up to 25 units—producing up to $80M in
sales through 350+ union and non-union personnel—including recruitment of pharmacists, leadership of operations
integrations, new store openings, and initial on-boarding and training.

4. Played team lead role in the Revco and People’s Drug integrations, facilitating change in a diverse organization by aligning
policies and systems; developed reporting protocols and processes to streamline enterprise-wide operations.