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The Times They Are A Changing! Why B2B Marketers Must Adopt Social Media
Name: C. Edward Brice Profession: SVP Marketing Age: Over 40 Social Media: Yes
We Live In a Connected World Mobile phones will be the dominant web accessing device by 2013, outstripping Pc’s  (1.8Bn vs 1.7Bn) Gartner 2010
Social Media Is Now Mainstream Facebook Over 300M Unique Visitors 228% Growth Twitter Over 7M Unique Visitors with 1382% growth
..and Word of Mouth… …Has Became World Of Mouth
"Social media in 2010 will cease being the shiny new object and instead become part of the everyday lexicon of business.”…Charlene Li Social Business Is The New Reality
Or Did We All Just Jump the Shark? HEY .. I JUST GOT A HOLD OF SUM GOOD OL' BRONX GRASs!! AND MAN ... I FEEL GOOD
Why Does All This Matter To B2B Marketing What Is Social Media Why Social Media Matters to Marketers The Fallacies of Social Media Lumemension’s Experience Key Learning's
What Is Social Media?
What Is Social Media? “ Social media is like teen sex. Everyone wants to do it. Nobody knows how. When it’s finally done there is a surprise that it’s not better.” AvonashKaushik – Analytics Evangelist, Google
Social Media Is As Old As The Hills Bill The  Blacksmith is Awesome. Think I’ll send a courier with this information to my knight friends
Yesterday Communication Friction 8 days ride The Great Gorge 5 days ride
Today The Knight Just Said He liked Bill the Blacksmith. I trust the Knight. FRICTIONLESS What will my customers find of value on my fan page? Internet
Social Media is Frictionless Conversation In A Connected Environment
Why Social Media Matters To B2B Marketers.
Here The traditional marketing model is being challenged, and (CMOs) can foresee a day when it will no longer work.McKinsey Quarterly
Future of Media: Digital & Universally Accessible Global Mobile TV / Offline The Cloud Anytime   -   Any Place   -   Any Way- Millions of Channels
The workers have appropriated the means of production 90M Americans Generated content last year 88% in social communities 15% in virtual worlds 25% on blogs You Tube is the #2 search engine globally 25% of search results for the top 20 brands linked directly to user generated content “The workers should appropriate the means of production”
(cc) Lynette Webb, 2006
Mass Media Has Lost Its’ Effectiveness 76% of consumers don’t believe that companies tell the truth in advertisements Yankelowich
[object Object]
2% reduction in negative word of mouth boosts sales growth by 1%
For the average company, a 1% increase in word of mouth advocacy equated to $16M extra sales Harvard Business Review My Peers Are Who I Trust
B2B Purchase Influences
RADIO, TV, PRINT, EVENTS, … ARE NICE, But In The New REALITY MY ECOSYSTEM IS THE BRAND The words they write,  they speak, they film The Stories You Tell «Consumers are beginning in a very real sense to ownour brands and participate in theircreation … Weneed to begin to learn to let go. A.G. Lafley, CEO and Chairman of P&G We No Longer Control Our Brand
Tell us what you think of what we tell you Lets tell each other We Tell You Leadsloth, MIO 2009, CMO 2009 80% of Your Customers Now Find You
'Businesses that won't implement Web 2.0 tools will stay behind'   Darko Herlick, Gartner VP and CIO
The Fallacies of Social Media Marketing
Fallacy #1: Build It & They Will Come
We’ve Been Too Focused on Technology Social Media Being Social is About Relationships
Social Media is Conversational
Conversations Are Between People Who Share Relevant Information
Marketing Is Now About Content & Ongoing Conversations Customer Conversation Content Optimization Context 30
Fallacy #2: Social Media Is Free
[object Object]
Social media does not deliver the frequency of revenue generating events
Social media does not deliver the velocity in time to valueMarketing Sherpa 2010 Nothing Free About Social Media
In the transition of investment to Social Media: ,[object Object]
It takes real people & effort to make social media marketing pay off.The Reality of Social Media Marketing
Fallacy #3: Social Media Is About Lead Generation
Warning, Warning. Sales & Leads Are Nice  But They Are Not The Objectives
Social Media is About Thought Leadership
Social Media Can Amplify Our Efforts
“What do you want to measure the “social” or the “media” - David Alston of Radian6  Fallacy #4: The ROI of Social Media
Social  Media The Big Bang Traditional ROI
Media Social Objectives: ,[object Object]
Awareness
Frequency
ContinuityMeasures: # of visitors # of page views Time on site Conversions ,[object Object],Channels/Tools: Twitter, Digg, YouTube, blogs, communities etc Objectives: ,[object Object]
Advocacy
Trust
Influence
EngagementMeasures: Sentiment Comments Feedback Mentions Readership Business Value Increase In Revenue Decrease In Costs
Awareness Engagement Listening Innovation Brand SEO Community Thought Leadership Advocacy Influence Evangelism Feedback Sentiment Service Insight Ideation Collaboration We will not understand the value of Social Media until we understand what is being said, who is saying it, what influence they have, the effect of what they are saying and the effect of what we are saying. Ed’s Social Media Strategic Framework
Our Social Value Strategy Matrix
Our Experience With Social Media
Twitter YOU Tube Community Ipod Blog Facebook
Blog Metrics Initial Results:  ,[object Object]
1800 visits/month
60 visits/day
69% of visitors are new
*Pageviews 3,263+134% ,[object Object],+58% ,[object Object],- 14% ,[object Object],+ 65% *April-22 to May-10
Direct Blog Impact on Press
Lumension Branded Channel-YouTube ,[object Object]

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Why B2B Marketers Must Adopt Social Media

  • 1. The Times They Are A Changing! Why B2B Marketers Must Adopt Social Media
  • 2. Name: C. Edward Brice Profession: SVP Marketing Age: Over 40 Social Media: Yes
  • 3. We Live In a Connected World Mobile phones will be the dominant web accessing device by 2013, outstripping Pc’s (1.8Bn vs 1.7Bn) Gartner 2010
  • 4. Social Media Is Now Mainstream Facebook Over 300M Unique Visitors 228% Growth Twitter Over 7M Unique Visitors with 1382% growth
  • 5. ..and Word of Mouth… …Has Became World Of Mouth
  • 6. "Social media in 2010 will cease being the shiny new object and instead become part of the everyday lexicon of business.”…Charlene Li Social Business Is The New Reality
  • 7. Or Did We All Just Jump the Shark? HEY .. I JUST GOT A HOLD OF SUM GOOD OL' BRONX GRASs!! AND MAN ... I FEEL GOOD
  • 8. Why Does All This Matter To B2B Marketing What Is Social Media Why Social Media Matters to Marketers The Fallacies of Social Media Lumemension’s Experience Key Learning's
  • 9. What Is Social Media?
  • 10. What Is Social Media? “ Social media is like teen sex. Everyone wants to do it. Nobody knows how. When it’s finally done there is a surprise that it’s not better.” AvonashKaushik – Analytics Evangelist, Google
  • 11. Social Media Is As Old As The Hills Bill The Blacksmith is Awesome. Think I’ll send a courier with this information to my knight friends
  • 12. Yesterday Communication Friction 8 days ride The Great Gorge 5 days ride
  • 13. Today The Knight Just Said He liked Bill the Blacksmith. I trust the Knight. FRICTIONLESS What will my customers find of value on my fan page? Internet
  • 14. Social Media is Frictionless Conversation In A Connected Environment
  • 15. Why Social Media Matters To B2B Marketers.
  • 16. Here The traditional marketing model is being challenged, and (CMOs) can foresee a day when it will no longer work.McKinsey Quarterly
  • 17. Future of Media: Digital & Universally Accessible Global Mobile TV / Offline The Cloud Anytime - Any Place - Any Way- Millions of Channels
  • 18. The workers have appropriated the means of production 90M Americans Generated content last year 88% in social communities 15% in virtual worlds 25% on blogs You Tube is the #2 search engine globally 25% of search results for the top 20 brands linked directly to user generated content “The workers should appropriate the means of production”
  • 20. Mass Media Has Lost Its’ Effectiveness 76% of consumers don’t believe that companies tell the truth in advertisements Yankelowich
  • 21.
  • 22. 2% reduction in negative word of mouth boosts sales growth by 1%
  • 23. For the average company, a 1% increase in word of mouth advocacy equated to $16M extra sales Harvard Business Review My Peers Are Who I Trust
  • 25. RADIO, TV, PRINT, EVENTS, … ARE NICE, But In The New REALITY MY ECOSYSTEM IS THE BRAND The words they write, they speak, they film The Stories You Tell «Consumers are beginning in a very real sense to ownour brands and participate in theircreation … Weneed to begin to learn to let go. A.G. Lafley, CEO and Chairman of P&G We No Longer Control Our Brand
  • 26. Tell us what you think of what we tell you Lets tell each other We Tell You Leadsloth, MIO 2009, CMO 2009 80% of Your Customers Now Find You
  • 27. 'Businesses that won't implement Web 2.0 tools will stay behind' Darko Herlick, Gartner VP and CIO
  • 28. The Fallacies of Social Media Marketing
  • 29. Fallacy #1: Build It & They Will Come
  • 30. We’ve Been Too Focused on Technology Social Media Being Social is About Relationships
  • 31. Social Media is Conversational
  • 32. Conversations Are Between People Who Share Relevant Information
  • 33. Marketing Is Now About Content & Ongoing Conversations Customer Conversation Content Optimization Context 30
  • 34. Fallacy #2: Social Media Is Free
  • 35.
  • 36. Social media does not deliver the frequency of revenue generating events
  • 37. Social media does not deliver the velocity in time to valueMarketing Sherpa 2010 Nothing Free About Social Media
  • 38.
  • 39. It takes real people & effort to make social media marketing pay off.The Reality of Social Media Marketing
  • 40. Fallacy #3: Social Media Is About Lead Generation
  • 41. Warning, Warning. Sales & Leads Are Nice But They Are Not The Objectives
  • 42. Social Media is About Thought Leadership
  • 43. Social Media Can Amplify Our Efforts
  • 44. “What do you want to measure the “social” or the “media” - David Alston of Radian6 Fallacy #4: The ROI of Social Media
  • 45. Social Media The Big Bang Traditional ROI
  • 46.
  • 49.
  • 51. Trust
  • 53. EngagementMeasures: Sentiment Comments Feedback Mentions Readership Business Value Increase In Revenue Decrease In Costs
  • 54. Awareness Engagement Listening Innovation Brand SEO Community Thought Leadership Advocacy Influence Evangelism Feedback Sentiment Service Insight Ideation Collaboration We will not understand the value of Social Media until we understand what is being said, who is saying it, what influence they have, the effect of what they are saying and the effect of what we are saying. Ed’s Social Media Strategic Framework
  • 55. Our Social Value Strategy Matrix
  • 56. Our Experience With Social Media
  • 57.
  • 58. Twitter YOU Tube Community Ipod Blog Facebook
  • 59.
  • 62. 69% of visitors are new
  • 63.
  • 64. Direct Blog Impact on Press
  • 65.
  • 66. Video Views – 25,000+
  • 69.
  • 70.
  • 71. Lumension Twitter Started:Q3 08 Followers:1100
  • 74. Integrated Syndicated Approach PR Web Blog Agency Hot Topics Twitter
  • 75. Impact of Social Media Cut Marketing Spend in 2009 Attained organic rankings for keywords in FDCC, SCAP and IAVA Traffic from referring sites has increased 19.5% over last half of 2008 Top 30 Diamond Keywords have had overall month to month organic ranking gains for first half of 2009
  • 76. US 2008/2009 Comparison 55% increase in 2009 press coverage 55
  • 78. Decide If You Want To Have A Conversation
  • 79. Understand Your Personas LISA AUDIT MANAGER BIG REGULATED, INC. CHUCK CISO/VP INFO SEC BIG REGULATED, INC. JACK Dir./Mgr. InfoSec Mid REGULATED, INC. Reads Industry Blogs Member of Online Professional Community Socially Facebooks Active Blogger Member of Online Professional Community Engaged in online forums Socially Facebooks Reads industry publications & business press Attends industry events Facebooks to keep in touch with Grandchildren
  • 81. Think Like a Publisher
  • 82. Don’t Forget About Your Website
  • 83. Social Media Doesn’t Scale It’s a Commitment & Culture
  • 84. “There is only one thing in the world worse than being talked about, and that is not being talked about.”..Oscar Wilde
  • 85. Thank You Blog: marketinggimbal.com Follow: twitter.com/cedwardbrice Connect: linkedin.com/in/cedwardbrice Friend: facebook.com/cedwardbrice

Notas del editor

  1. Cmo—80% of your customers find you
  2. When we start looking at value creation versus just hard ROI we can beging to see a different context and in my view relationship start to emerge
  3. ContentMarketing has been distermediated from the brand experienceSales has been distermediated from the buying processMarketing's role is how to build a content model that delivers value to customers across the buying process, yet also optimizes sales and enables them to add value. Marketing also has support a content a model that supports, enables and extends the conversation.Context
  4. Do you measure ROI today?  If yes, how?  What have been the early results?ROI is tricky, and I’d be hard pressed to say anyone has it completely figured out.  “Going Social” has required relatively little capital investment, and intuitively, we feel it’s an important place for us to be moving forward.  But, we haven’t come across a tool that measures exactly what we want to look at across all the places we have a social presence, so we’re very busy building out our own metrics using a variety of proprietary measurement tools, as well as publically available tools.  reached out to John Bernier, who is the marketing manager at Best Buy who is leading the Twelpforce efforts,
  5. When we start looking at value creation versus just hard ROI we can begin to see a different context and in my view relationship start to emergeCapcity of a 1000 people to innovate is far greater than a few executives
  6. compeitors
  7. 83% increase in features in 2009131% increase in commentaries in 200994% increase in mentions in 20092009Total: 192Features 18 Commentaries 118 Mentions 35 Standalone Articles 18 Bylinded Articles 32008Total: 124Features 3 Commentaries 51 Mentions 18Standalone Articles 6 Bylinded Articles 1