Business etiquette is a set of manners that is accepted or required in a profession. Often upheld by custom, it is enforced by the members of an organization. Those who violate business etiquette are considered offensive. The penalty for such behavior frequently lies in the disapproval of other organization members

4. Etiquette
The set of rules or customs which control
accepted behaviour in particular social
groups or social situations
(Cambridge Advanced Learners’ Dictionary)

5. Business Etiquette
Mannerism in
business
Kindness
Courtesy
(polite
behaviour)
Assertiveness
Making your
client satisfied

6. Importance of Etiquette
• Reputation of the company
People judge you
by what they see
By what they
believe to be true

7. Importance of Etiquette
People like
professionalism
People like to
deal with
convenience

8. Importance of Etiquette
• People want to do business with
knowledgeable, professional and well
mannered people

9. Importance of Etiquette

10. Benefits of Practicing Etiquette
• People will respect you.

11. Benefits of Practicing Etiquette
• Reduce conflicts among people.

12. Benefits of Practicing Etiquette
• It’s a guidance on how to behave at
workplace.

13. Benefits of Practicing Etiquette
• Easy to solve problems with best practices.

14. Benefits of Practicing Etiquette
• It tells you how to dress smart.

15. Benefits of Practicing Etiquette
• Teaches you to create a good “first
impression”.

16. Basic Guidelines for Etiquettes
Be courteous and
thoughtful to the
people around you.

17. Basic Guidelines for Etiquettes
Try to consider other
people’s feeling.

18. Basic Guidelines for Etiquettes
Apologize when you
do a mistake or
wrong thing.

19. Basic Guidelines for Etiquettes
Avoid raising your
voice.

20. Basic Guidelines for Etiquettes
Be mindful of your
language.

21. Making a Good “First Impression”
Way you dress : The biggest Non verbal
communication
Dress conveys trustworthiness, success, and
suitability
Avoid dark colors and printed fabrics
Make sure your clothes are nicely pressed

22. Professionalism
the conduct, aims, or qualities
that characterize or mark a
profession or a professional
person

23. The Proper Handshake
• When you are
introduced to someone.
• Look at the eyes
• Shake hands firmly for
about 3 seconds
• Release hands smoothly
• Hold your glass from
the left hand

24. Situations to Shake hand
• Meeting someone for the first time or saying
good-bye.
• Renewing your relationship
• When greeting
• Ending a conversation
• Ending a business deal

26. Conduct Yourself at Dining Functions
• Don’t take too much food into mouth
• Don’t talk when your mouth is full.
• Don’t overload your plate.
• Sit up straight when you have to
• Don’t leave spoon in your coffee cup when
drinking
• Gentleman should make sure that ladies are
seated first.

27. Conduct Yourself at Dining Functions
• When you are not eating keep your hands on
your lap.
• Never chew with your mouth open.
• Don’t make noise when biting food.
• Place the used tea bags beside your cup on
the saucer.
• Ladies should not leave lipstick marks on the
glass.

28. Handling the Telephone Effectively

29. Answering a Telephone Call
• Make a pen and paper ready
• Sit up straight
• Answer before the third ring
• Greet and introduce yourself

30. Answering a Telephone Call
• Be professional and enthusiastic
• Listen with empathy.
• Summarize
• End the call positively

31. Basics in Making a Call
• Plan your call
• Greet the person
• Clear message
• Be brief and talk to the point
• Hang up gently

33. Dress to Suit your Profession
• Wear longstanding colours
• Appropriate length in skirts, saris and blouses
• Avoid too tight dresses and mini skirts
• Avoid sleeveless blouses
• Avoid dangling ear rings
• Wear simple jewelery
• Appropriate bag or purse
• Comfortable shoes

34. Dress to Suit your Profession

35. Be Smart
Live Smart