Sit down, shut up and listen
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Active Listening Presentation delivered at Identiverse 2019
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Sit down, shut up and listen
- 1. ® SIT DOWN, SHUT UP AND LISTEN WHY ACTIVE LISTENING COULD BE THE MOST IMPORTANT SKILL IN YOUR TOOLBOX
- 2. ® • Discover the real reason behind requirements or change requests • Resolve communication problems between peers or the customer • Avoid misunderstandings • Sell that project to senior leadership Active Listening What sets you apart from others
- 3. ®
- 4. ®
- 7. ® Most people do not listen with the intent to understand; they listen with the intent to reply. - Stephen Covey
- 8. ® Active Listening Helps With: Understanding Learning Gaining Information Building Trust
- 9. ® Sit Down ListenShut Up Become a Better Active Listener:
- 13. ® Gain Trust Reciprocated by Others Solve Problems Improve Productivity Payoffs of Active Listening:
- 14. ® Ways to Increase Your Active Listening • Observe Others • Look for Listening Workshops • Books/Audiobooks • Madelyn Burley-Allen: Listening the Forgotten Skill • Mark Goulston: Just Listen Sit Down Shut Up Listen
- 15. ® “We have two ears and one mouth, so we should listen more than we say” - Zeno of Citium
Notas del editor
- Talk about the two main distractions 1.Man what’s for lunch today? Is she done yet? I already know the answer 2. (Pull out your phone) Oh what’s on twitter? The the nats fire rizzo yet? (add a big smile at end of that)
- <be silent to 5 seconds, let it martinate>
- Understand – Ensure you got everything the person said Example, I worked with a CO at a bank and was told why the bank is not allowed to send information from their IT dept in the USA to Luxembourg due to their internet laws Learn – Learn a new or existing process, maybe a new problem Example, understanding why offshore contractors required a different user prefix Information – is power Trust - #1 thing is to gain trust from your stakeholder – they will open up to you more
- Citium is pronounced Kee T um