1. The document discusses strategic communication challenges facing NATO in the modern "misinformation age".
2. It notes problems like lack of political and public support, effects of propaganda undermining values and purpose, and the abundance of information hindering deliberation.
3. The rise of personalised news media through social networks and algorithms, and a "global networked news war" polarizing public discourse are exacerbating problems of rampant relativism and the spread of misinformation.
Truth, Trust and Technology: strategic communications in an age of misinformation
1. Truth, Trust and Technology:
strategic communication in the
misinformation age
Prof Charlie Beckett
LSE
NATO College, Rome
2018
2. Goals of strategic communication for NATO
•Understanding
•Influence
•Change
•‘Environmental’
• external, internal, data, policy, role
• public, authorities, experts, media
• perception, elections, funding,
military, security, diplomatic
• Evidence, accountability, record,
objectivity
3. NATO strat comms problems
•Lack of political and public support
•Specific propaganda effects
•General undermining of support for values and
purpose
•Information abundance and diversity
•‘Post-truth’ relativism that hinders information
deliberation
19. Post-Truth?
1. Over abundance of information creates
confusion
2. Fact-checking is limited
3. Algorithms struggle to filter, platforms
incentivise for attention not accuracy
20.
21.
22.
23. Trust
1. Deference is gone, welcome scepticism?
2. Transparency is vital, but just the start
3. Filter bubble or community?
4. Real problem is curation, connection,
personalisation
29. What do you do about a problem like
Facebook?
1. Regulate?
2. Break them up?
3. Algorithmic accountability: what principles for
the platforms?
4. Platform/publisher relations: putting public
first
30. Getting worse before it gets better?
1. Governments, corporations, lobby groups now
investing in information manipulation
2. New channels, platforms and networks will
provide fresh distribution outlets for
misinformation
3. Failure to address systematic problem means
we treat symptoms not structural challenges:
remember the banking crisis?
32. What should public organisations and
journalists do?
• Transparency is the online currency of trust
• Interactivity is key to engagement
• Be on all the platforms, all the time
• Be strategic about who you want to influence (niche,
mass, switchers, nodes)
• Be strategic about why you want to influence
(behaviour change, opinion forming, media space)
33. What should societies do?
• Regulate?
• Build public service media capacity
• Increase media literacy
• Open data
• More research
34. Truth, Trust and Technology:
a new agenda for the crisis in public
information
@Charlie Beckett
c.h.beckett@lse.ac.uk
Notas del editor
Apologies for change in lecture.
We are going to look at the LSE T3 Commission.
You may even want to get involved in our work next term.
It will help us address some of the issues that we have dealt with this term.
We will also have a look at some future news trends.
Apologies for change in lecture.
We are going to look at the LSE T3 Commission.
You may even want to get involved in our work next term.
It will help us address some of the issues that we have dealt with this term.
We will also have a look at some future news trends.