Crm chaudary m tanveer

Corporation’s Interface with it’s
customers
Roll Numbers

Names

14

Sumaira Akbar

15

Muhammad Tanveer

18

Anam Gill

BBA Hons Morning 7th
University of Education Lahore
Okara Campus
Corporation’s Interface with it’s customers

Customer Relation Management(CRM)
• Customer relationship management:
• Tools have existed for years. Businesses use them to
manage customer interactions across channels and
departments, including marketing, sales, customer
service, and technical support.
• This is where social CRM tools play a key role.
They enable merchants to stay connected to
customers using social channels, which can lead to
increased sales and more satisfied customers.

What Is Social CRM?
• Social CRM is one component of developing a
social or collaborative business, both internally and
externally.


Understanding of CRM/Social CRM
Understanding CRM:
• CRM is comprised of sales,
marketing
and
service/support–based
functions whose purpose
was to move the customer
through a pipeline with the
goal
of
keeping
the
customer coming back to
buy more and more stuff.

Understanding Social CRM:
• PR now has a very active role
in social CRM (in fact, PR
typically owns budgetary
control and authority of social
initiatives ahead of every other
department).
In
most
organizations, PR departments
manage the social presence of
brands
and
handle
the
customer engagement .


5 Social CRM Tools for Small Business
• 1. Batchbook
• 2. Nimble
• 3. BlueCamroo
• 4. Insightly

• 5. GreenRope

1. Batchbook
See customer relationship
histories by looking at
Batchbook contact details
in HootSuite;
Save social posts and
contact
details
to
Batchbook from HootSuite;
Take note of the most
engaged social contacts and
mark them as “Champions”
in Batchbook.
Pricing starts at $20 per
month. Batchbook offers a
30-day free trial. Annual
plans receive two months
free

2. Nimble
(Nimble automatically pulls your contacts into one place so you can engage
them across any channel (LinkedIn, Twitter, Facebook, Google+, Skype,
Phone, Email) in one easy to use interface.)


3. BlueCamroo
BlueCamroo is a multifaceted application that
combines CRM, social
CRM, project management,
customer support, task
management, email
marketing, and back-office
features such as time
tracking, billing, online
payments, and expenses
management.


4. Insightly

Insightly offers built-in
integration with LinkedIn
and Twitter, so merchants
can display social data
from inside the dashboard.
Import
contacts
from
LinkedIn connections. Add
LinkedIn
Profiles
to
existing contacts. The
platform also integrates
with Gmail, Google Apps,
and Google Drive.
Prices start at $20 per
month. A free plan is also
available.

5. GreenRope
GreenRope
is
an
enterprise-level CRM that
has four core features:
contact
management,
marketing,
project
management,
and
calendaring. Social media
campaigns can be managed
from a single interface.
Pricing starts at $99 per
month. A 30-day free trial
is offered.


Features of CRM Software
• Contact Information:
• Sales & Marketing:

• Ease of Use:
• Help & Support:


Four Steps to Turning Online
Transactions into Relationships
• 1. Customer Focus:
• Customer needs are paramount in everything More important than
anything else; supreme. Customers want that everything will be available
on time and he/she never be want to dissatisfied, even in the front office
services.
• 2. Branding:
• Know how you are different, your brand is not only a product but this
convey the message to you customers that what are you produce for
them.
• 3. Competence:
• The ability to execute mean that ability of any organization to fulfill the
demanded order of any customer.
• 4. Technology:
• A platform for success. Technology can improve the competency of the
organization. Technology provide the better way to provide satisfaction for
customers.

Best Top 10, 2013 CRM Software
Comparisons & Reviews


Side by side comparison


Pricing Information


Features


Contact information


Sales and marketing tools


Help and Support


Summery
• This presentation contain the material about the front
office, corporation’s interface, and social CRM tools.
• We provide the different comparisons of top 10, 2013
CRM tools. E-Commerce and Customers relations
tools also discussed.
• Best tips for the organizations that helpful for that
convert their transaction business into customer
relation. Also discussed the features and successful
steps for the organizations by using the CRM tools.
• Also provide the list of 5 small business CRM tools.

Thanks 2 all of you!


References

http://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=2&cad
a&ved=0CDQQFjAB&url=http%3A%2F%2Fncba.ie%2Fstudent_and_teacher_resources_f
s%2FFront_Office_Operations.pdf&ei=5CBaUtLEGoqi0QWA6oCYCg&usg=AFQjCNHp26zCvzPxqM-9UBcJOnHGB2g&sig2=jJ3k6YsGHZDdzVcrawc0BA&bvm=bv.53899372,d.d2k

http://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=1&cad
a&ved=0CCwQFjAA&url=http%3A%2F%2Fils.unc.edu%2F~march%2Fjasist_BLS_submit.p
&ei=YyFaUrj8Boi10wXjm4CwCg&usg=AFQjCNFviwa5VQXLxzhWjrsD_4gT8oOUEA&sig2=
C9dBqYZHAgvjjZz2yktg&bvm=bv.53899372,d.d2k

www.dannovak.net/wp-content/uploads/2010/07/HRPS-People-and-Strategy-SpecialIssue.pdf organizations interface with customers pdf
www.lfpdc.lsu.edu/publications/working_papers/wp80.
www.iso.org/iso/qmp_2012
www.webopedia.com/TERM/S/social_crm
http://www.cio.com/article/734094/17_Tips_for_Achieving_Social_CRM_Success
http://www.socialmediaexaminer.com/what-is-social-crm/

Crm chaudary m tanveer

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