Presentation for the Northern Alabama chapter of Association of Talent Development (ATD). Topics Accenture Drops Annual Performance, Behavioral Economics, Loyalty programs, and Video games.
20. DON’T DO MATH IN FRONT OF GROUPS
Position FTE
FTE Salary
100% Engagement
35% Engaged
Managers
Yellow X .35
59% Engaged
Employees
Gray X .59
Calculated
Costs Lost to
Disengagement
Yellow - Blue
Gamification
Intervention Lift
Rust * -.2
CEO 1 $131,040
Director 10 $1,310,400 $458,640 $270,598 $1,039,802 $207,960
Manager 100 $13,104,000 $4,586,400 $2,705,976 $10,398,024 $2,079,605
Team Lead 1000 $131,040,000 $45,864,000 $27,059,760 $103,980,240 $20,796,048
Employee 10000 $1,310,400,000 $458,640,000 $270,597,600 $1,039,802,400 $207,960,480
$1,455,985,440 $509,549,040 $300,633,934 $1,155,220,466 $231,044,093
COSTS OF DISENGAGED EMPLOYEES
2080 X $63/HR.
23. CUSTOMER SERVICE
CALL CENTER
Gamification platform 80% adoption rate 1st week
Gamification reduced training from 4 weeks to 14 hours
average
Resulting in 3 ½ weeks of earned productivity
Adopting agents reduced call time by 15%
Sales improved between 8% and 12%
The adopters outperformed non-users by 23%
Average +9% higher customer satisfaction
28. SELF-DETERMINATION THEORY
Autonomy Mastery Purpose Motivation
• Delegation
• No Micromanagement
• No Mandates
• Manage my own time
• Right competencies
• Right experience
• Right tasks
• Right support
• Right time
• For member
• For the task
• For team
• For division
• For organization
• Real-world impacts
• Challenging
• Developmental
• Exciting
• Lazzaro 4 Keys to Fun
http://www.selfdeterminationtheory.org/theory/
43. LEADERBOARDS
August 2015 Sales Competition
Position Name MTD
#1 Person I don't trust $15,500
#2 Person I Hate $11,625
#3 Person I Hate $8,719
#4 Person I Hate $6,539
#5 Person I Hate $4,904
#6 Person I Hate $3,678
#7 Person I Hate $2,759
#8 Me $2,069
#9 Person Who Hates Me $1,552
#10 Person Who Hates Me $1,164
#11 Person Who Hates Me $873
#12 Person Who Hates Me $655
#13 Person Who Hates Me $491
#14 Person Who Hates Me $368
48. THOUGHT LEADERS
Mario HergerYu-Kai Chou Gabe Zichermann
Monica Cornetti
Andrzej Marczewski Karl Kapp
An CoppensAlice KeelerNicole Lazzaro Amy Jo Kim