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United Way Worldwide
Identifying & Creating Nonprofit Content
and Content Strategy
Extending the Reach and Influence of
Nonprofits with Social Media
#nonprofitsm
June 4, 20132
Chris Abraham is a leading expert in digital: online reputation
management (ORM), Internet privacy, social media marketing and
digital PR with a focus on blogger outreach, blogger engagement
and Internet crisis response.
Email: chris@unisonagency.com
Twitter: @chrisabraham
Google+: rnnr.us/plus
Facebook: facebook.com/chrisabraham
LinkedIn: linkedin.com/in/chrisabraham
Blog: chrisabraham.com
Mobile: +1 202-352-5051
Hashtag: #nonprofitsm
Chris Abraham
#nonprofitsm
June 4, 20133
• Your Organization
• Your illustrious history
• Your noble vision
• Your past wins
• Your narrative
• Your Staff
• Empower personal brand development
• Your Industry
• Industry news and happenings
• How do you influence the industry?
• How does your industry influence you?
Content Strategy
#nonprofitsm
June 4, 20134
• Your Issue
• Stop preaching to the choir
• No inside baseball or wonking out
• Remediate, remediate, remediate
• The News
• The news effects us all
• How are you part of the news?
• How does it effect your nonprofit?
• The Influencers
• Share the news of others – best way to connect
• People always notice retweets, shares, etc
Content Strategy
#nonprofitsm
June 4, 20135
• Social Media
• Online Influencers (Facebook, Twitter, LinkedIn, etc)
• Twitter Lists (Create Your Own or Discover Public Lists)
• Keywords & Hashtags (Hitchhike or Create)
• Who do the influencers follow?
• Mainstream Media
• Mainstream Media Clipping Services (Meltwater News)
• Mainstream Media Email Alerts (WaPo, FT, NYT, etc)
• Organizations’ & Associations’ Email Lists
• Internet Search
• Google Alerts
Sourcing News
#nonprofitsm
June 4, 20136
• Feeds & Newsreaders
• Netvibes
• NewsBlur
• Feedly
• The Old Reader
• Reeder
• NetNewsWire
• Flipboard
• (TweetDeck)
• Blogs
• Alltop, Technorati, Google Search, Blogroll
Sourcing News
#nonprofitsm
June 4, 20137
Follow Influencers
#nonprofitsm
June 4, 20138
Like Facebook Pages
#nonprofitsm
June 4, 20139
Add Google+ Pages
#nonprofitsm
June 4, 201310
Twitter Lists
#nonprofitsm
June 4, 201311
Meltwater News
#nonprofitsm
June 4, 201312
Google Alerts
#nonprofitsm
June 4, 201313
Flipboard
#nonprofitsm
June 4, 201314
Flipboard
#nonprofitsm
June 4, 201315
Flipboard
#nonprofitsm
June 4, 201316
Feedly
#nonprofitsm
June 4, 201317
Feedly
#nonprofitsm
June 4, 201318
Feedly
#nonprofitsm
June 4, 201319
Buffer
#nonprofitsm
June 4, 201320
HootSuite
#nonprofitsm
June 4, 201321
GaggleAMP
#nonprofitsm
June 4, 201322
Outsourcing
When social media isn’t your core competency
Or, let’s be honest, you really hate social media
• When you can’t put the time in to do the reading
• When you don’t enjoy doing the writing
• When you haven’t mastered the art of social media
grammar, protocol, hash tagging, semantics, timing, or
format
• When you’re not yet in tune with the social mediasphere
When you need to extend and expand the volume, texture,
and consistency of your content coverage
• Social media is a 24/7/365 commitment
#nonprofitsm
June 4, 201323
Social Media Maxima
#nonprofitsm
June 4, 201324
Thank You!
If you have any questions at all, you can reach me directly:
Email: chris@unisonagency.com Mobile: +1 202-352-5051
Twitter: @chrisabraham
Google+: rnnr.us/plus
Facebook: facebook.com/chrisabraham
LinkedIn: linkedin.com/in/chrisabraham
Blog: chrisabraham.com
Socialmedia.biz: socialmedia.biz/author/chrisabraham
Biznology.com: biznology.com/author/chrisabraham/
Huffington Post: huffingtonpost.com/chris-abraham/
#nonprofitsm
United Way Worldwide
Content Management
A United Way Case Study
@JasonBethke
Manager, Online Engagement
United Way Worldwide
#nonprofitsm
June 4, 201326
Facebook:
Information, Donations, External Attendance, Site Traffic
Twitter:
Specific outreach, Thought leadership, RT’s, Trends
Specialty Channels?
CONTENT IS YOUR CURRENCY
What’s the value of a “Like?”
#nonprofitsm
June 4, 201327
Viruses:
We’ve all had them
You don’t pay for them
Everyone builds immunities
Don’t make a viral YouTube video –
Know that you want to, but wait for the perfect content
Viral Marketing
#nonprofitsm
Alpha Mom – Tech Ladder
Segmenting Your Audience
June 4, 201329
Develop Personas: Example Alpha Mom
Gaining Audience:
Place content vs. push content
You are who you associate with
Post targeting
What’s trending? When are you posting?
Building Conversation:
Tweet with your followers & influencers
Brand yourself – TONE: Necessary & memorable
Segmenting Your Audience
#nonprofitsm
June 4, 201330
Committed: Be Dependable & Branded
Curated: Theme & Context
Calendar: Time & Continuity
What’s the action?
Ask to Give vs. Inspire to Contribute
Content Management
“… Donate to
United Way today!
Donation URL
“When we reach out a
hand to one…
Donation URL
#nonprofitsm
United Way’s Content Calendar
Q&A
#nonprofitsm
United Way Worldwide
Organization Stakeholders
#nonprofitsm
Glenn Gaudet @glenng
President & Founder
GaggleAMP
Engaging Stakeholders
Who are they?
June 4, 2013
#nonprofitsm
Fans
Justin Bieber is #1 on Twitter
Retweets .08%
Favorites .05%
How about your fans?
June 4, 2013
#nonprofitsm
Advocates
Ground Game Matters
Susan G Komen vs. Planned
Parenthood
January 2012 Crisis
June 4, 201336 June 4, 2013
#nonprofitsm
Staff
A nonprofit’s staff and
employees are a
constant reflection of
your organization to
those they interact with.
Their collective reach is
powerful!
June 4, 2013
#nonprofitsm
Chapters
The local entities that
represent your nonprofit.
These represent their own
social media presence.
June 4, 2013
#nonprofitsm
Affinity Levels
Higher
Affinity
Lower
Affinity
Value of Sharing
June 4, 2013
#nonprofitsm
United Way Worldwide
UWW & GaggleAMP
#nonprofitsm
@JasonBethke
Manager, Online Engagement
United Way Worldwide
Glenn Gaudet @glenng
President & Founder
GaggleAMP
June 4, 201342
1,200 Local United Ways
Drastically Different:
Audiences
Initiatives & Goals
Budgets & Capacity (Web IQ)
One Brand
Focusing On:
Trust
Awareness
Community Impact
Building a Cohesive Network Voice
#nonprofitsm
June 4, 201343
Content
Blogs
Social
Learning
Weekly Videos
Implementation
Analytics
Strategy (Calendar)
The Digital Suite
GaggleAMP
#nonprofitsm
June 4, 201344
Event Promotion
Online – #BigThanks
On Ground – Healing in the Heartland
Campaign
Brand Building
Macro vs. Micro Themes
Customization
Audience Growth
Drastically Different Web IQ
GaggleAMP Content Management
#nonprofitsm
June 4, 201345
Sample Messaging
#nonprofitsm
June 4, 201346
Analytics
Q&A
#nonprofitsm

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Extending the Reach and Influence of Nonprofits with Social Media

  • 1. United Way Worldwide Identifying & Creating Nonprofit Content and Content Strategy Extending the Reach and Influence of Nonprofits with Social Media #nonprofitsm
  • 2. June 4, 20132 Chris Abraham is a leading expert in digital: online reputation management (ORM), Internet privacy, social media marketing and digital PR with a focus on blogger outreach, blogger engagement and Internet crisis response. Email: chris@unisonagency.com Twitter: @chrisabraham Google+: rnnr.us/plus Facebook: facebook.com/chrisabraham LinkedIn: linkedin.com/in/chrisabraham Blog: chrisabraham.com Mobile: +1 202-352-5051 Hashtag: #nonprofitsm Chris Abraham #nonprofitsm
  • 3. June 4, 20133 • Your Organization • Your illustrious history • Your noble vision • Your past wins • Your narrative • Your Staff • Empower personal brand development • Your Industry • Industry news and happenings • How do you influence the industry? • How does your industry influence you? Content Strategy #nonprofitsm
  • 4. June 4, 20134 • Your Issue • Stop preaching to the choir • No inside baseball or wonking out • Remediate, remediate, remediate • The News • The news effects us all • How are you part of the news? • How does it effect your nonprofit? • The Influencers • Share the news of others – best way to connect • People always notice retweets, shares, etc Content Strategy #nonprofitsm
  • 5. June 4, 20135 • Social Media • Online Influencers (Facebook, Twitter, LinkedIn, etc) • Twitter Lists (Create Your Own or Discover Public Lists) • Keywords & Hashtags (Hitchhike or Create) • Who do the influencers follow? • Mainstream Media • Mainstream Media Clipping Services (Meltwater News) • Mainstream Media Email Alerts (WaPo, FT, NYT, etc) • Organizations’ & Associations’ Email Lists • Internet Search • Google Alerts Sourcing News #nonprofitsm
  • 6. June 4, 20136 • Feeds & Newsreaders • Netvibes • NewsBlur • Feedly • The Old Reader • Reeder • NetNewsWire • Flipboard • (TweetDeck) • Blogs • Alltop, Technorati, Google Search, Blogroll Sourcing News #nonprofitsm
  • 7. June 4, 20137 Follow Influencers #nonprofitsm
  • 8. June 4, 20138 Like Facebook Pages #nonprofitsm
  • 9. June 4, 20139 Add Google+ Pages #nonprofitsm
  • 10. June 4, 201310 Twitter Lists #nonprofitsm
  • 11. June 4, 201311 Meltwater News #nonprofitsm
  • 12. June 4, 201312 Google Alerts #nonprofitsm
  • 22. June 4, 201322 Outsourcing When social media isn’t your core competency Or, let’s be honest, you really hate social media • When you can’t put the time in to do the reading • When you don’t enjoy doing the writing • When you haven’t mastered the art of social media grammar, protocol, hash tagging, semantics, timing, or format • When you’re not yet in tune with the social mediasphere When you need to extend and expand the volume, texture, and consistency of your content coverage • Social media is a 24/7/365 commitment #nonprofitsm
  • 23. June 4, 201323 Social Media Maxima #nonprofitsm
  • 24. June 4, 201324 Thank You! If you have any questions at all, you can reach me directly: Email: chris@unisonagency.com Mobile: +1 202-352-5051 Twitter: @chrisabraham Google+: rnnr.us/plus Facebook: facebook.com/chrisabraham LinkedIn: linkedin.com/in/chrisabraham Blog: chrisabraham.com Socialmedia.biz: socialmedia.biz/author/chrisabraham Biznology.com: biznology.com/author/chrisabraham/ Huffington Post: huffingtonpost.com/chris-abraham/ #nonprofitsm
  • 25. United Way Worldwide Content Management A United Way Case Study @JasonBethke Manager, Online Engagement United Way Worldwide #nonprofitsm
  • 26. June 4, 201326 Facebook: Information, Donations, External Attendance, Site Traffic Twitter: Specific outreach, Thought leadership, RT’s, Trends Specialty Channels? CONTENT IS YOUR CURRENCY What’s the value of a “Like?” #nonprofitsm
  • 27. June 4, 201327 Viruses: We’ve all had them You don’t pay for them Everyone builds immunities Don’t make a viral YouTube video – Know that you want to, but wait for the perfect content Viral Marketing #nonprofitsm
  • 28. Alpha Mom – Tech Ladder Segmenting Your Audience
  • 29. June 4, 201329 Develop Personas: Example Alpha Mom Gaining Audience: Place content vs. push content You are who you associate with Post targeting What’s trending? When are you posting? Building Conversation: Tweet with your followers & influencers Brand yourself – TONE: Necessary & memorable Segmenting Your Audience #nonprofitsm
  • 30. June 4, 201330 Committed: Be Dependable & Branded Curated: Theme & Context Calendar: Time & Continuity What’s the action? Ask to Give vs. Inspire to Contribute Content Management “… Donate to United Way today! Donation URL “When we reach out a hand to one… Donation URL #nonprofitsm
  • 33. United Way Worldwide Organization Stakeholders #nonprofitsm Glenn Gaudet @glenng President & Founder GaggleAMP
  • 34. Engaging Stakeholders Who are they? June 4, 2013 #nonprofitsm
  • 35. Fans Justin Bieber is #1 on Twitter Retweets .08% Favorites .05% How about your fans? June 4, 2013 #nonprofitsm
  • 36. Advocates Ground Game Matters Susan G Komen vs. Planned Parenthood January 2012 Crisis June 4, 201336 June 4, 2013 #nonprofitsm
  • 37. Staff A nonprofit’s staff and employees are a constant reflection of your organization to those they interact with. Their collective reach is powerful! June 4, 2013 #nonprofitsm
  • 38. Chapters The local entities that represent your nonprofit. These represent their own social media presence. June 4, 2013 #nonprofitsm
  • 40. Value of Sharing June 4, 2013 #nonprofitsm
  • 41. United Way Worldwide UWW & GaggleAMP #nonprofitsm @JasonBethke Manager, Online Engagement United Way Worldwide Glenn Gaudet @glenng President & Founder GaggleAMP
  • 42. June 4, 201342 1,200 Local United Ways Drastically Different: Audiences Initiatives & Goals Budgets & Capacity (Web IQ) One Brand Focusing On: Trust Awareness Community Impact Building a Cohesive Network Voice #nonprofitsm
  • 43. June 4, 201343 Content Blogs Social Learning Weekly Videos Implementation Analytics Strategy (Calendar) The Digital Suite GaggleAMP #nonprofitsm
  • 44. June 4, 201344 Event Promotion Online – #BigThanks On Ground – Healing in the Heartland Campaign Brand Building Macro vs. Micro Themes Customization Audience Growth Drastically Different Web IQ GaggleAMP Content Management #nonprofitsm
  • 45. June 4, 201345 Sample Messaging #nonprofitsm