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Designing a change initiative: leveraging
the Cynefin framework

EARCOS Leadership Conference 2013
Chris Jansen

1
Chris Jansen

3
Overview

e leading change dilemma

nflict – danger or opportunity

hnical and adaptive challenges

e Cynefin framework

o key questions in adaptive change

lective solution finding and

ership

4
So what for leadership?

www.thinkbeyond.co.nz
“Are we in a catch-22: stuck
between changes that fail and
failing to change?”

7
Can I lead positive and sustainable
change…?

8
9
www.ideacreation.org

10
11
Legend

!

Areas of observed
liquefaction
Port Hills area

Approx Scale 1:50,000
0

Notes:
Low-resolution aerial photos sourced from Google Earth (Copyright: 2009).
High-resolution aerials provided by New Zealand Aerial Mapping (February 2011)
Property boundaries provided by Christchurch City Council

Canterbury
Earthquak
e Recovery
Authority

DRAWN

1000

1500

2000

2500 (m)

CERA

DRAFTING CHECKED
APPROVED

CANTERBURY EARTHQUAKE RECOVERY
Land Damage Map
Land Damage After 4 September 2010

FILE :

.

APPROX. SCALE (AT A3 SIZE)

NTS
PROJECT No.

500

FIG. No.

REV.

0
Legend

!

Areas of observed
liquefaction
Port Hills area

Approx Scale 1:50,000
0

Notes:
Low-resolution aerial photos sourced from Google Earth (Copyright: 2009).
High-resolution aerials provided by New Zealand Aerial Mapping (February 2011)
Property boundaries provided by Christchurch City Council

Canterbury
Earthquak
e Recovery
Authority

DRAWN

1000

1500

2000

2500 (m)

CERA

DRAFTING CHECKED
APPROVED

CANTERBURY EARTHQUAKE RECOVERY
Land Damage Map
Aggregated Land Damage After 22 February 2011

FILE :

.

APPROX. SCALE (AT A3 SIZE)

NTS
PROJECT No.

500

FIG. No.

REV.

0
Legend

!

Repairs > $100k (houses which had
significant damage but could be
economically repaired
Rebuilds (houses which are beyond
economic repair)
Confirmed rebuilds (houses which
were confirmed to be beyond
economic repair)

Approx Scale 1:50,000
0

Notes:
Low-resolution aerial photos sourced from Google Earth (Copyright: 2009).
High-resolution aerials provided by New Zealand Aerial Mapping (February 2011)
Property boundaries provided by Christchurch City Council
Building damage based on data provided by AMI, Ansvar, EQC, FMG, Housing New Zealand, IAG, Lumley,
MAS, Tower and Vero

Canterbury
Earthquak
e Recovery
Authority

DRAWN

1000

1500

2000

2500 (m)

CERA

DRAFTING CHECKED
APPROVED

CANTERBURY EARTHQUAKE RECOVERY
Aggregated Building Damage Map
Building Damage After 4 September 2010

FILE :

.

APPROX. SCALE (AT A3 SIZE)

NTS
PROJECT No.

500

FIG. No.

REV.

0
Legend

!

Building Damage Ratio
(Repair cost estimate / replacement cost)

0% - 20%
20% - 40%
40% - 60%
60% - 80%
80% - 100%
100% (rebuild because it is
uneconomic to repair the building)

Approx Scale 1:50,000
0

Notes:
Low-resolution aerial photos sourced from Google Earth (Copyright: 2009).
High-resolution aerials provided by New Zealand Aerial Mapping (February 2011)
Property boundaries provided by Christchurch City Council
Building damage based on data provided by AMI, Ansvar, EQC, FMG, Housing New Zealand, IAG, Lumley,
MAS, Tower and Vero

Canterbury
Earthquak
e Recovery
Authority

DRAWN

FILE :

.

APPROX. SCALE (AT A3 SIZE)

NTS
PROJECT No.

1000

1500

2000

2500 (m)

CERA

DRAFTING CHECKED
APPROVED

500

CANTERBURY EARTHQUAKE RECOVERY
Aggregated Building Damage Map
Aggregated Building Damage After 22 February 2011
FIG. No.

REV.

0
Conflict

Danger

Opportunity
…a dynamic of experimentation and innovation…
Possibility…
Technical challenges

“can be solved with knowledge and procedures
already at hand”
Requires leader to identify priorities, project manage and
ensure stakeholder engagement

Adaptive challenges

“embedded in social complexity, require behaviour change
and are rife with unintended consequences‟
Requires leader to do all of the above and generate
and trial multiple solutions
www.ideacreation.org

20
Cynefin Systems Framework
Multiple
connected but
unpredictable
interactions

Unordered

Ordered

Complex

Complicated

Decisions are uncertain
and solutions only
apparent in retrospect

Decisions require
expert knowledge

Chaotic

Simple
Simple,
predictable
cause and
effect
interactions

Multiple
disconnected
interactions
Decisions need to be made
quickly to dampen energy

Decisions are obvious
Dave Snowden

www.ideacreation.org

Multiple
predictable
cause and
effect
interactions

21
Cynefin Framework
Multiple connected
but unpredictable
interactions

Complex
Decisions are uncertain
and solutions only
apparent in retrospect

Adaptive
challenges

Chaotic
Probe, sense and respond

www.ideacreation.org

Complicated
Technical
problems

Multiple predictable
cause and effect
interactions
Decisions require
expert knowledge

Simple analyse and
Sense,
respond

22
Two key questions in adaptive change

How to
engage?

What
solution?

Foster interaction, shared learning, and leverage
collective intelligence
+ Ownership,
motivation and
commitment
www.ideacreation.org

++ Better solutions
and innovation
23
www.ideacreation.org
chris.jansen@canterbury.ac.nz
http://www.linkedin.com/pub/chrisjansen/25/235/919

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2013 EARCOS #1 Designing a change initiative: Leveraging the cynefin framework

  • 1. Designing a change initiative: leveraging the Cynefin framework EARCOS Leadership Conference 2013 Chris Jansen 1
  • 2.
  • 4. Overview e leading change dilemma nflict – danger or opportunity hnical and adaptive challenges e Cynefin framework o key questions in adaptive change lective solution finding and ership 4
  • 5.
  • 6. So what for leadership? www.thinkbeyond.co.nz
  • 7. “Are we in a catch-22: stuck between changes that fail and failing to change?” 7
  • 8. Can I lead positive and sustainable change…? 8
  • 9. 9
  • 11. 11
  • 12. Legend ! Areas of observed liquefaction Port Hills area Approx Scale 1:50,000 0 Notes: Low-resolution aerial photos sourced from Google Earth (Copyright: 2009). High-resolution aerials provided by New Zealand Aerial Mapping (February 2011) Property boundaries provided by Christchurch City Council Canterbury Earthquak e Recovery Authority DRAWN 1000 1500 2000 2500 (m) CERA DRAFTING CHECKED APPROVED CANTERBURY EARTHQUAKE RECOVERY Land Damage Map Land Damage After 4 September 2010 FILE : . APPROX. SCALE (AT A3 SIZE) NTS PROJECT No. 500 FIG. No. REV. 0
  • 13. Legend ! Areas of observed liquefaction Port Hills area Approx Scale 1:50,000 0 Notes: Low-resolution aerial photos sourced from Google Earth (Copyright: 2009). High-resolution aerials provided by New Zealand Aerial Mapping (February 2011) Property boundaries provided by Christchurch City Council Canterbury Earthquak e Recovery Authority DRAWN 1000 1500 2000 2500 (m) CERA DRAFTING CHECKED APPROVED CANTERBURY EARTHQUAKE RECOVERY Land Damage Map Aggregated Land Damage After 22 February 2011 FILE : . APPROX. SCALE (AT A3 SIZE) NTS PROJECT No. 500 FIG. No. REV. 0
  • 14. Legend ! Repairs > $100k (houses which had significant damage but could be economically repaired Rebuilds (houses which are beyond economic repair) Confirmed rebuilds (houses which were confirmed to be beyond economic repair) Approx Scale 1:50,000 0 Notes: Low-resolution aerial photos sourced from Google Earth (Copyright: 2009). High-resolution aerials provided by New Zealand Aerial Mapping (February 2011) Property boundaries provided by Christchurch City Council Building damage based on data provided by AMI, Ansvar, EQC, FMG, Housing New Zealand, IAG, Lumley, MAS, Tower and Vero Canterbury Earthquak e Recovery Authority DRAWN 1000 1500 2000 2500 (m) CERA DRAFTING CHECKED APPROVED CANTERBURY EARTHQUAKE RECOVERY Aggregated Building Damage Map Building Damage After 4 September 2010 FILE : . APPROX. SCALE (AT A3 SIZE) NTS PROJECT No. 500 FIG. No. REV. 0
  • 15. Legend ! Building Damage Ratio (Repair cost estimate / replacement cost) 0% - 20% 20% - 40% 40% - 60% 60% - 80% 80% - 100% 100% (rebuild because it is uneconomic to repair the building) Approx Scale 1:50,000 0 Notes: Low-resolution aerial photos sourced from Google Earth (Copyright: 2009). High-resolution aerials provided by New Zealand Aerial Mapping (February 2011) Property boundaries provided by Christchurch City Council Building damage based on data provided by AMI, Ansvar, EQC, FMG, Housing New Zealand, IAG, Lumley, MAS, Tower and Vero Canterbury Earthquak e Recovery Authority DRAWN FILE : . APPROX. SCALE (AT A3 SIZE) NTS PROJECT No. 1000 1500 2000 2500 (m) CERA DRAFTING CHECKED APPROVED 500 CANTERBURY EARTHQUAKE RECOVERY Aggregated Building Damage Map Aggregated Building Damage After 22 February 2011 FIG. No. REV. 0
  • 17.
  • 18. …a dynamic of experimentation and innovation…
  • 20. Technical challenges “can be solved with knowledge and procedures already at hand” Requires leader to identify priorities, project manage and ensure stakeholder engagement Adaptive challenges “embedded in social complexity, require behaviour change and are rife with unintended consequences‟ Requires leader to do all of the above and generate and trial multiple solutions www.ideacreation.org 20
  • 21. Cynefin Systems Framework Multiple connected but unpredictable interactions Unordered Ordered Complex Complicated Decisions are uncertain and solutions only apparent in retrospect Decisions require expert knowledge Chaotic Simple Simple, predictable cause and effect interactions Multiple disconnected interactions Decisions need to be made quickly to dampen energy Decisions are obvious Dave Snowden www.ideacreation.org Multiple predictable cause and effect interactions 21
  • 22. Cynefin Framework Multiple connected but unpredictable interactions Complex Decisions are uncertain and solutions only apparent in retrospect Adaptive challenges Chaotic Probe, sense and respond www.ideacreation.org Complicated Technical problems Multiple predictable cause and effect interactions Decisions require expert knowledge Simple analyse and Sense, respond 22
  • 23. Two key questions in adaptive change How to engage? What solution? Foster interaction, shared learning, and leverage collective intelligence + Ownership, motivation and commitment www.ideacreation.org ++ Better solutions and innovation 23