Introduction to my thesis : Knowledge management is not a new science trend but an update of management principles. More and more companies prove their interest in Knowledge Management, but only few of them have deployed a KM system. This can be explained by the general non-comprehension of the KM goals and difficulties to deploy such a project. However, as we will see; knowledge management gives a competitive edge and, secondly, has the capacity to enrich the knowledge of each employee. We can give, receive, exchange and update knowledge together. While doing my research, I realised that heavy industry was forgetful of KM literature. However, this is a great arena to deploy it in since the effectiveness of the relationship, the technically high level of knowledge is present. So, why don’t we just do it? Technical aspects are complex Organisational assets Relationships are direct and atypical In some cases, commitment of the employees is complete With these conditions, how can we integrate a KM system? What ideas could be useful? The answer could be found within the MCI10 matrix and concept. Throughout this thesis, we will see points for both parts: KM as scope and core, and project management another one. I wish every single project manager working for the heavy industry could approach this matrix and make it comfortable and convenient for his company. Finally, I wish I could develop this personal work as a complete thesis for the industry. Key-words: Project, Program, Know-why, Know-how to be, Know-how, Know-how to change

1. Knowledge management projects How can we meet the success ? Analyses and suggestions regarding the heavy industry. Soutenance de thèse 14 octobre 2010 à l’EI CESI de Lyon par Christophe BUTY École d’Ingénieur du Centre des Études Supérieures Industrielles de Lyon, 19 avenue Guy de Collonges, 69130, Ecully dans le cadre du Mastère Spécialisé Management Par Projets (MSMPP) Directeur de thèse professionnelle : Nicolas BARISONE

2. « We need to write for oneself, that’s the only way to reach the people » Eugène Ionesco

9. MKT2 for float line 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Examples of MKT2 IT system, for further details, please contact Saint-Gobain directly.

16. Bibliographical review 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Ardouin T., Ingénierie de formation pour l’entreprise, 2003, 2006 COMPREHENSION AFITEP, Le management de projets, Principes et Pratiques , AFNOR, 2000, 2ème éd TECHNIQUES Ballay JF., Tous managers du savoir : la seule ressource qui prend de la valeur en la partageant, 2002 Dieng-Kuntz R., Corby O., Gandon F., Méthodes et outils pour la gestion des connaissances : une approche pluridisciplinaire du knowledge management , 2001 D’Iribarne P., La logique de l’honneur, Gestion des entreprises et traditions nationales , Le Seuil, 1989 Durand R ., Guide du management stratégique : 99 concepts clés, 2003 Roulleaux-Dugage, M., L’organisation 2.0, développer la collaboration en réseau dans l’entreprise Eyrolles, Editions d’organisaiton. ,2007 Prax JY. , Le manuel du knowledge management: mettre en réseau les hommes et les savoirs pour créer de la valeur, 2007 et 2003 Rosinski P ., traduit de l'anglais par Brun S., Le coaching interculturel : comment favoriser un succès durable grâce aux différences : organisations, métiers, nationalités ,2009 PMI, A guide to the project management body of Knowledge-4th Edition (GUIDE PMBOK)-ANSI-PMI Global Standard , 2008 Zara O ., Le management de l’intelligence collective , 2008 ,2ème éd. Veybel L, Prieur P.; préf. Bousquié B., Le knowledge management dans tous ses états : la gestion des connaissances au service de la performance, 2003 William H., Rice IV., traduction Blondeel S., révision technique Jean-Yves Jeannas , Le guide du e-learning avec Moodle : version 1.9 , 2008

19. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

21. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

22. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

23. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

24. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

25. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

26. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

28. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

29. What is the KM ? 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

32. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

34. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

35. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

36. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

37. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

38. Heavy industry analyses 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Please contact me if you want to use this slide I’ve created: christophe.buty@yahoo.co.uk

42. MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me

43. MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me

44. MCI10 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me

45. MCI10 : KM program management 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY Bureau de projet Objectifs an I Objectifs an II Projet an I Ressources Budget Contenu Comité de pilotage Chef de programme Animateur(s) Comité de changement Stratégie groupe Programme Vision Objectifs Indicateurs clefs Comité de direction Equipe dirigeante Equipes sur site -> Mutualisation des risques -> Décentralisation des décisions For further information, please contact me

47. MCI10: people oriented project 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me

48. MCI10: portal 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me

49. MCI10 Global management 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me

51. Conclusion 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY For further information, please contact me

52. Merci 14/10/2010, EI CESI, La gestion des projets KM, C.BUTY