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Certificate
                                                                          The management system of



   CENTRO DE INNOVACION Y
SOLUCIONES EMPRESARIALES
    Y TECNOLOGICAS (CISET)
                                                        c/ Margarita Salas 16, 2ª Planta
                                                                           28919 Madrid
                                   has been assessed and certified as meeting the requirements of


                                             ISO 20000-1:2005
                                                                             For the following activities



   Servicio de mantenimiento informático y soporte y atención a usuarios de
                                                                   clientes

                         Computer support service and customer´s help desk.

                  Further clarifications regarding the scope of this certificate and the applicability of
                  ISO 20000-1:2005 requirements may be obtained by consulting the organization

This certificate is valid from 9 de December 2010 until 25 de November 2013
                    and remains valid subject to satisfactory surveillance audits
                         Re certification audit due before 25 de November 2013
                         Issue 1. Certified with SGS since 9 de December 2010


                                                                                          Authorised by




                                                                          Álvaro Rodriguez de Roa
                                    Director de Seguridad de la Información y Gobierno TI SGS ICS
                                                                              SGS ICS Ibérica, S.A.
                                                                                C/ Trespaderne 29,
                                                                             28042 Madrid- España


                                                                                           Page 1 of 1

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CISET. Certificacion ISO 20000

  • 1. Certificate The management system of CENTRO DE INNOVACION Y SOLUCIONES EMPRESARIALES Y TECNOLOGICAS (CISET) c/ Margarita Salas 16, 2ª Planta 28919 Madrid has been assessed and certified as meeting the requirements of ISO 20000-1:2005 For the following activities Servicio de mantenimiento informático y soporte y atención a usuarios de clientes Computer support service and customer´s help desk. Further clarifications regarding the scope of this certificate and the applicability of ISO 20000-1:2005 requirements may be obtained by consulting the organization This certificate is valid from 9 de December 2010 until 25 de November 2013 and remains valid subject to satisfactory surveillance audits Re certification audit due before 25 de November 2013 Issue 1. Certified with SGS since 9 de December 2010 Authorised by Álvaro Rodriguez de Roa Director de Seguridad de la Información y Gobierno TI SGS ICS SGS ICS Ibérica, S.A. C/ Trespaderne 29, 28042 Madrid- España Page 1 of 1